takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how takealot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used to be fantastic, but their client service is none existent now. They threw my package over a 6 foot fence when nobody was home (The package wasn't scheduled to be delivered and there was no communication) They take a week to reply to an email, if they bother to reply at all.”

Helpful Report

Posted 3 years ago

“I am a seller on Take a Lot, we haven't been able to send goods to sell for a month now. Their warehouse is in disarray. Hi Amazon where are you, we need you to open up in South Africa”

Helpful Report

Posted 3 years ago

“Many words describe takealot and its employees. USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa”

Helpful Report

Posted 3 years ago

“Terrible customer service, specifically when it comes to returns. You receive the runaround from everyone and no one is accountable. Hell, they dont even read your emails, they all have the same response. Time to try other online retailers...”

Helpful Report

Posted 3 years ago

“very very bad service . I bought a mobile for my son in December 2019 and in July 2020 returned to takealot due to charger point not working . It was repaired and retuned to me on 15 August 2020. My son used the phone for a few weeks and the same fault happened, returned the item to takealot again on the 5 September. Was then advised by takealot that the supplier refuse to repair as it was damaged by client. Back and forth with them i finally said OK please return the phone. Until today no phone has been returned and no feedback. Been costing me however money on airtime to call and data to send emails still waiting ...........”

Helpful Report

Posted 3 years ago

“I ordered a camping mat pad and they delivered 9 bags of Omo. No one has phoned me or contacted me regarding this. Terrible service”

Helpful Report

Posted 3 years ago

“Every item inhave bought has been of good quality. Notification of delivery date is always received. Good communications Delivery always on time or even earlier! The person who delivers is always polite and professional. If item needs to be returned, it is collected and credited with no issues. Takealot's service is outstanding.”

Helpful Report

Posted 3 years ago

“No phone number and take 72 hours to respond unhelpfully to emails.. seriously”

Helpful Report

Posted 3 years ago

“Don't buy party balloons from take alot they always send u old perished balloons...”

Helpful Report

Posted 3 years ago

“Automated system is completely unprofessional, takealot make promises that the parcel will be delivered before 17:00pm, I received it at 21:30pm, after opening the parcel I found that the weed trimmer bull bar bracket is broken (packaging was also damaged), I had to go and Google for there contact details because it's not available on the takealot app (only automated nonsense), I spent too much on the item already then I still had to be placed on hold and listen to a bunch of adds while waiting, I decided to make a bracket myself out of fibreglass because this transaction already caused me two weeks of work and a further two to three weeks is not worth it, this is unprofessional and considered terrible business, if there was a -5 star rating I'll give it a -3, this rating is more suited just because a broken parcel actually found it's way to its destination and because this was a complete waste of R3000.”

Helpful Report

Posted 3 years ago

“I ordered a blood pressure monitor urgently needed by my wife. On its arrival at the East London depot we could not access the QR code and the attendant would not release it even with my proven I.D. There is no customer care phone no. on their website, you have to Google the company to find it. After waiting an eternity on the phone the first attendant promised to phone me back...she did not! The second attendant promised that the first would phone me back and she did not A third attendant emailed with a totally irrelevant question. This is so pathetic when all the while I could simply pick up my parcel with an I.d. Looks like Takealot is trying to be too smart with its "QR" codes but is failing miserably to apply pure logic, human courtesy and honesty!”

Helpful Report

Posted 3 years ago

“Always efficient Always on time Always friendly - All 3 of my orders within two weeks were nothing short of excellent customer service. Takealot.com for the win! :)”

Helpful Report

Posted 3 years ago

“Takealot order placed more than two weeks ago for a Canon printer. Delivered 4 days later without cartridges. Took takealot 2 days and many phone calls later to ask that I log a return. I lodgged a return and opted for depot drop off which I did. Many more emails and phone calls later and takealot have finally realized that the printer is still at the depot. Surprise I have to wait for collection a week and a half after I dropped it off for the printer to be collected then checked then then then a replacement sent. Really. Who are they kidding. A good way to loose customers. No communication”

takealot 1 star review on 12th February 2021

Helpful Report

Posted 3 years ago

“This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY About this issue of them delivering thing I did not order and not deliver anything of what I actually ordered and TakeAlot refuses to do anything about the mistake THEY HAVE MADE. You then force the customer to run after you. This is not how you conduct business. I would accept your apologies, but it's only lies, all I got from you lot the last week is apologies with no action at all”

Helpful Report

Posted 3 years ago

“TAKEALOT TAKES ITS' TIME AND MY MONEY ORDER **********5 consisted of face masks, disinfectants etc ordered for school for use by teaching staff - paid for privately. Due for delivery 2 February - no sms or anything received, checked and found message to attached to order saying it had been damaged in transit and would be rescheduled for delivery! This order in excess of R1000 is extremely urgent - staff have returned to school as have some pupils. Despite have sent 4 help forms, 6 emails, and 2 messenger communications - NOTHING has been done. I simply get a reply saying that it is being investigated with the relevant departments. I have even suggested a refund so that I can order again - NO REPLY! Now I will have to take another R1000 plus out of my pocket to purchase items urgently required - during this time I simply can't afford to do this!! BITTERLY DISAPPOINTED and of course - you can't even make a telephone call! Heck didn't think the virus travelled through phone lines.....”

Helpful Report

Posted 3 years ago

“Be careful, if, that is if they actually deliver the right things, it's okay. But when they deliver nothing you ordered, it's a mission to get hold of them, customer service number is not listed on their site, can guess why. When you finally get hold of them they give empty promises and empty words that they have escalated it, more BS words that another telecoms company loves to use. Then they force you to wait for their screw-up to be fixed by them, because they care, more BS. Let's just hope you never have to deal with this lot for when they did not deliver what you ordered.”

Helpful Report

Posted 3 years ago

“I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!”

Helpful Report

Posted 3 years ago

“Watch out for Takealot ebooks. You pay for them but after a time you no longer are able to access them on new devices . I have never had this problem with Kindle, Google books or Kobo. These other companies actually allow me access to the books I have paid for! Do they not get a proper licence for the ebooks I wonder”

Helpful Report

Posted 3 years ago

“Absolutely pathetic service from takealot! Placed an order last week, was promise delivery yesterday before 5pm, got an email at 3pm to state that my parcel got lost in transit and the next delivery date is 06 February!? To add to that, they say that they have stock available, if that's the case I should receive my delivery immediately!!!!! Disgusted with their customer service.”

Helpful Report

Posted 3 years ago

“They lost part of a return I made and is not investigating to see what happened, they are withholding my refund and you are unable to talk with anyone eho can actually assist you.”

Helpful Report

Posted 3 years ago

takealot is rated 2.5 based on 569 reviews