takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“No phone number and take 72 hours to respond unhelpfully to emails.. seriously”

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Posted 3 years ago

“Don't buy party balloons from take alot they always send u old perished balloons...”

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Posted 3 years ago

“Automated system is completely unprofessional, takealot make promises that the parcel will be delivered before 17:00pm, I received it at 21:30pm, after opening the parcel I found that the weed trimmer bull bar bracket is broken (packaging was also damaged), I had to go and Google for there contact details because it's not available on the takealot app (only automated nonsense), I spent too much on the item already then I still had to be placed on hold and listen to a bunch of adds while waiting, I decided to make a bracket myself out of fibreglass because this transaction already caused me two weeks of work and a further two to three weeks is not worth it, this is unprofessional and considered terrible business, if there was a -5 star rating I'll give it a -3, this rating is more suited just because a broken parcel actually found it's way to its destination and because this was a complete waste of R3000.”

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Posted 3 years ago

“I ordered a blood pressure monitor urgently needed by my wife. On its arrival at the East London depot we could not access the QR code and the attendant would not release it even with my proven I.D. There is no customer care phone no. on their website, you have to Google the company to find it. After waiting an eternity on the phone the first attendant promised to phone me back...she did not! The second attendant promised that the first would phone me back and she did not A third attendant emailed with a totally irrelevant question. This is so pathetic when all the while I could simply pick up my parcel with an I.d. Looks like Takealot is trying to be too smart with its "QR" codes but is failing miserably to apply pure logic, human courtesy and honesty!”

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Posted 3 years ago

“Always efficient Always on time Always friendly - All 3 of my orders within two weeks were nothing short of excellent customer service. Takealot.com for the win! :)”

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Posted 3 years ago

“Takealot order placed more than two weeks ago for a Canon printer. Delivered 4 days later without cartridges. Took takealot 2 days and many phone calls later to ask that I log a return. I lodgged a return and opted for depot drop off which I did. Many more emails and phone calls later and takealot have finally realized that the printer is still at the depot. Surprise I have to wait for collection a week and a half after I dropped it off for the printer to be collected then checked then then then a replacement sent. Really. Who are they kidding. A good way to loose customers. No communication”

takealot 1 star review on 12th February 2021

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Posted 3 years ago

“This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY About this issue of them delivering thing I did not order and not deliver anything of what I actually ordered and TakeAlot refuses to do anything about the mistake THEY HAVE MADE. You then force the customer to run after you. This is not how you conduct business. I would accept your apologies, but it's only lies, all I got from you lot the last week is apologies with no action at all”

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Posted 3 years ago

“TAKEALOT TAKES ITS' TIME AND MY MONEY ORDER **********5 consisted of face masks, disinfectants etc ordered for school for use by teaching staff - paid for privately. Due for delivery 2 February - no sms or anything received, checked and found message to attached to order saying it had been damaged in transit and would be rescheduled for delivery! This order in excess of R1000 is extremely urgent - staff have returned to school as have some pupils. Despite have sent 4 help forms, 6 emails, and 2 messenger communications - NOTHING has been done. I simply get a reply saying that it is being investigated with the relevant departments. I have even suggested a refund so that I can order again - NO REPLY! Now I will have to take another R1000 plus out of my pocket to purchase items urgently required - during this time I simply can't afford to do this!! BITTERLY DISAPPOINTED and of course - you can't even make a telephone call! Heck didn't think the virus travelled through phone lines.....”

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Posted 3 years ago

“Be careful, if, that is if they actually deliver the right things, it's okay. But when they deliver nothing you ordered, it's a mission to get hold of them, customer service number is not listed on their site, can guess why. When you finally get hold of them they give empty promises and empty words that they have escalated it, more BS words that another telecoms company loves to use. Then they force you to wait for their screw-up to be fixed by them, because they care, more BS. Let's just hope you never have to deal with this lot for when they did not deliver what you ordered.”

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Posted 3 years ago

“I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!”

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Posted 3 years ago

“Watch out for Takealot ebooks. You pay for them but after a time you no longer are able to access them on new devices . I have never had this problem with Kindle, Google books or Kobo. These other companies actually allow me access to the books I have paid for! Do they not get a proper licence for the ebooks I wonder”

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Posted 3 years ago

“Absolutely pathetic service from takealot! Placed an order last week, was promise delivery yesterday before 5pm, got an email at 3pm to state that my parcel got lost in transit and the next delivery date is 06 February!? To add to that, they say that they have stock available, if that's the case I should receive my delivery immediately!!!!! Disgusted with their customer service.”

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Posted 3 years ago

“They lost part of a return I made and is not investigating to see what happened, they are withholding my refund and you are unable to talk with anyone eho can actually assist you.”

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Posted 3 years ago

“I'll NEVER use takealot again. I ordered over R450 to ensure a free delivery. A WEEK later, they said one item was out of stock. So I ordered a more expensive item instead so as to keep delivery free. They insist on charging me a delivery fee, and claim they cannot add it to my existing order?! What a dishonest money making business!!”

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Posted 3 years ago

“Unfortunately there are some incompetent staff like Simphiwe Gwama who cannot read an e-mail from the top.”

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Posted 3 years ago

“Im happy about customer service my order was delivered early”

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Posted 3 years ago

“michael rossow........customer for two years quick deliveries great commsunications everything one needs at reasonable prices. Returns are done meticulouse best online dealer. ..........”

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Posted 3 years ago

“Takealot should be ashamed of themselves It is dIsgusting and blatant robbing people. Mr Kim Reid you should be ashamed of yourself Yesterday Friday the 8th of January i wanted to buy a Oxygen finger meter at your company but needed some other products as well so i left all items in my cart, later moved it to my wishlist, now on Saturday 9th of January i wanted to buy the products and moved it back to my cart Man was i surprised the Oxygen meter was no longer available so i went to see why AND TO MY SURPRISE I COULD NOT BUY IT BECAUSE FROM YESTERDAY IT WAS R300 AND TODAY IT WAS R1 495 RAND IN 24HRS THE PRICE CHANGED IMMACULATE SO I NEEd TO KNOW WHY???? YOU ARE ROBBING US TREMENDOUSLY YOU MUST BE ASHAMED OF YOURSELF NEEDLESS TO SAY ME AND MY HUSBAND IS REGULAR BUYERS BUT THIS IS SHOCKING!!!! I WOULD LOVE TO HEAR WHAT YOU HAVE TO SAY. WAITING YOUR REPLY I AM STILL SHOCKED🙈🙈🤷‍♂️ VERY DISSAPOINTING”

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Posted 3 years ago

“Be very careful takealot will not take responsibility for damage to a remote control car after a hour of use and the prop shaft breaks. They say its user damage not a warranty claim. They take you money and then stuff you.”

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Posted 3 years ago

“Bought an ebook on 04 Jan 2021. Cannot download it, shows "in progress" for two days now. Cannot get hold of ANYONE. When you phone the number given on a Google search (nowhere else on the website is a number), the message tells me to fill in a form...where...? Wanted to support local businesses, but this will be the last ebook order. Absolutely pathetic service and support”

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Posted 3 years ago

takealot is rated 2.6 based on 563 reviews