takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought shoes from Takealot. When it arrived it was too small despite being my wife's size. I asked for them to replace it with a size4. The consultant insisted there is no stock despite me being able to order it. Even their Facebook people confirmed there is stock. Yet they insist to refund me. I have been dealing with Nosive Daniso and she is totally ignoring my complaint to here as she is not even acknowledging it, but rather making excuses. They are incompetent and arrogant. Takealot you are disgusting. I will never buy from you again and will blast you all over social media!”

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Posted 3 years ago

“I bought heater from takealot on the 26 April 2021. When i received it,the box looked old,and bent,when i got hom i found that it was second hand item. I returned it and they promised to give me refund within 3 day and now is day 5. They have worst service lately,they dont even answer email.”

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Posted 3 years ago

“Wanted to change a colour of an item before it was dispatched but was informed it could not be changed. Would be nice if it could have been done so was a bit disappointeded.”

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Posted 3 years ago

“Excellent service. Well priced, fast delivery, no fuss efficient collection”

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Posted 3 years ago

“Do not purchase from them! I got a faulty dash cam from them, returned it but no refund! Dishonest. Stay away from takealot!”

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Posted 4 years ago

“More than three weeks to get my delivered”

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Posted 4 years ago

“I bought a 210cm-tripod-selfie-ring-light for R318 they didn't charge delivery fee I was happy to hear, but guess what few days after I ordered DHL asked me to pay tax and import duties of R707 imagine. Will never order from take a lot again. They are very dishonest they could have been transparent with all costs involved now I have to pay 100% more than the price I paid.”

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Posted 4 years ago

“I wasnt very happy with takealot, i bought a scale by them and it was faulty.i emailed them and they told me to get in touch with the suppliers,thwy cant help me...well, to me that is bad service,cause i never bought it by the suppliers,but next time i will.”

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Posted 4 years ago

“They used to be fantastic, but their client service is none existent now. They threw my package over a 6 foot fence when nobody was home (The package wasn't scheduled to be delivered and there was no communication) They take a week to reply to an email, if they bother to reply at all.”

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Posted 4 years ago

“I am a seller on Take a Lot, we haven't been able to send goods to sell for a month now. Their warehouse is in disarray. Hi Amazon where are you, we need you to open up in South Africa”

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Posted 4 years ago

“Many words describe takealot and its employees. USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa”

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Posted 4 years ago

“Terrible customer service, specifically when it comes to returns. You receive the runaround from everyone and no one is accountable. Hell, they dont even read your emails, they all have the same response. Time to try other online retailers...”

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Posted 4 years ago

“very very bad service . I bought a mobile for my son in December 2019 and in July 2020 returned to takealot due to charger point not working . It was repaired and retuned to me on 15 August 2020. My son used the phone for a few weeks and the same fault happened, returned the item to takealot again on the 5 September. Was then advised by takealot that the supplier refuse to repair as it was damaged by client. Back and forth with them i finally said OK please return the phone. Until today no phone has been returned and no feedback. Been costing me however money on airtime to call and data to send emails still waiting ...........”

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Posted 4 years ago

“I ordered a camping mat pad and they delivered 9 bags of Omo. No one has phoned me or contacted me regarding this. Terrible service”

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Posted 4 years ago

“Every item inhave bought has been of good quality. Notification of delivery date is always received. Good communications Delivery always on time or even earlier! The person who delivers is always polite and professional. If item needs to be returned, it is collected and credited with no issues. Takealot's service is outstanding.”

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Posted 4 years ago

“No phone number and take 72 hours to respond unhelpfully to emails.. seriously”

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Posted 4 years ago

“Don't buy party balloons from take alot they always send u old perished balloons...”

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Posted 4 years ago

“Automated system is completely unprofessional, takealot make promises that the parcel will be delivered before 17:00pm, I received it at 21:30pm, after opening the parcel I found that the weed trimmer bull bar bracket is broken (packaging was also damaged), I had to go and Google for there contact details because it's not available on the takealot app (only automated nonsense), I spent too much on the item already then I still had to be placed on hold and listen to a bunch of adds while waiting, I decided to make a bracket myself out of fibreglass because this transaction already caused me two weeks of work and a further two to three weeks is not worth it, this is unprofessional and considered terrible business, if there was a -5 star rating I'll give it a -3, this rating is more suited just because a broken parcel actually found it's way to its destination and because this was a complete waste of R3000.”

Helpful Report

Posted 4 years ago

“I ordered a blood pressure monitor urgently needed by my wife. On its arrival at the East London depot we could not access the QR code and the attendant would not release it even with my proven I.D. There is no customer care phone no. on their website, you have to Google the company to find it. After waiting an eternity on the phone the first attendant promised to phone me back...she did not! The second attendant promised that the first would phone me back and she did not A third attendant emailed with a totally irrelevant question. This is so pathetic when all the while I could simply pick up my parcel with an I.d. Looks like Takealot is trying to be too smart with its "QR" codes but is failing miserably to apply pure logic, human courtesy and honesty!”

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Posted 4 years ago

“Always efficient Always on time Always friendly - All 3 of my orders within two weeks were nothing short of excellent customer service. Takealot.com for the win! :)”

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Posted 4 years ago

takealot is rated 2.5 based on 579 reviews