takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takealot order placed more than two weeks ago for a Canon printer. Delivered 4 days later without cartridges. Took takealot 2 days and many phone calls later to ask that I log a return. I lodgged a return and opted for depot drop off which I did. Many more emails and phone calls later and takealot have finally realized that the printer is still at the depot. Surprise I have to wait for collection a week and a half after I dropped it off for the printer to be collected then checked then then then a replacement sent. Really. Who are they kidding. A good way to loose customers. No communication”

takealot 1 star review on 12th February 2021

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Posted 4 years ago

“This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY About this issue of them delivering thing I did not order and not deliver anything of what I actually ordered and TakeAlot refuses to do anything about the mistake THEY HAVE MADE. You then force the customer to run after you. This is not how you conduct business. I would accept your apologies, but it's only lies, all I got from you lot the last week is apologies with no action at all”

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Posted 4 years ago

“TAKEALOT TAKES ITS' TIME AND MY MONEY ORDER **********5 consisted of face masks, disinfectants etc ordered for school for use by teaching staff - paid for privately. Due for delivery 2 February - no sms or anything received, checked and found message to attached to order saying it had been damaged in transit and would be rescheduled for delivery! This order in excess of R1000 is extremely urgent - staff have returned to school as have some pupils. Despite have sent 4 help forms, 6 emails, and 2 messenger communications - NOTHING has been done. I simply get a reply saying that it is being investigated with the relevant departments. I have even suggested a refund so that I can order again - NO REPLY! Now I will have to take another R1000 plus out of my pocket to purchase items urgently required - during this time I simply can't afford to do this!! BITTERLY DISAPPOINTED and of course - you can't even make a telephone call! Heck didn't think the virus travelled through phone lines.....”

Helpful Report

Posted 4 years ago

“Be careful, if, that is if they actually deliver the right things, it's okay. But when they deliver nothing you ordered, it's a mission to get hold of them, customer service number is not listed on their site, can guess why. When you finally get hold of them they give empty promises and empty words that they have escalated it, more BS words that another telecoms company loves to use. Then they force you to wait for their screw-up to be fixed by them, because they care, more BS. Let's just hope you never have to deal with this lot for when they did not deliver what you ordered.”

Helpful Report

Posted 4 years ago

“I have had good to great service with Takealot.com in the last 5 to 6 years. But, this time, what a shocking experience. I have logged 3 or 4 returns over the years and no problems with resolving. I recently, in January 2021 actually, logged a return for a pair of sneakers I purchased in September 2020 as they starting tarnishing and I wasn't even wearing them every day, they were bought as a casual, weekend shoe/sneaker. All logged, communication sent that the return has been picked up, accepted, and being processed. 48 hours gone by and nothing. I checked the status on the app, and it said that it is "concluded". Mmmm, concluded means that I should've known about the conclusion, which I never knew about. After me clicking on the "help" button on the app and website, I received a reply: "your return was received unsealed and was declined". I asked about this, and it was said to me via email that "unsealed" means that the sneakers have been used and worn and the policy and process say that faulty items must be returned within 7 days... I mean, I need to see if the quality of a pair of shoes is good or bad within 7 days? A Mariska contacted me saying that she is investigating and 96 hours later, nothing! Very bad service and Takealot.com advertises as being the leader in online retail. I wonder!”

Helpful Report

Posted 4 years ago

“Watch out for Takealot ebooks. You pay for them but after a time you no longer are able to access them on new devices . I have never had this problem with Kindle, Google books or Kobo. These other companies actually allow me access to the books I have paid for! Do they not get a proper licence for the ebooks I wonder”

Helpful Report

Posted 4 years ago

“Absolutely pathetic service from takealot! Placed an order last week, was promise delivery yesterday before 5pm, got an email at 3pm to state that my parcel got lost in transit and the next delivery date is 06 February!? To add to that, they say that they have stock available, if that's the case I should receive my delivery immediately!!!!! Disgusted with their customer service.”

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Posted 4 years ago

“They lost part of a return I made and is not investigating to see what happened, they are withholding my refund and you are unable to talk with anyone eho can actually assist you.”

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Posted 4 years ago

“I'll NEVER use takealot again. I ordered over R450 to ensure a free delivery. A WEEK later, they said one item was out of stock. So I ordered a more expensive item instead so as to keep delivery free. They insist on charging me a delivery fee, and claim they cannot add it to my existing order?! What a dishonest money making business!!”

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Posted 4 years ago

“Unfortunately there are some incompetent staff like Simphiwe Gwama who cannot read an e-mail from the top.”

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Posted 4 years ago

“Im happy about customer service my order was delivered early”

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Posted 4 years ago

“michael rossow........customer for two years quick deliveries great commsunications everything one needs at reasonable prices. Returns are done meticulouse best online dealer. ..........”

Helpful Report

Posted 4 years ago

“Takealot should be ashamed of themselves It is dIsgusting and blatant robbing people. Mr Kim Reid you should be ashamed of yourself Yesterday Friday the 8th of January i wanted to buy a Oxygen finger meter at your company but needed some other products as well so i left all items in my cart, later moved it to my wishlist, now on Saturday 9th of January i wanted to buy the products and moved it back to my cart Man was i surprised the Oxygen meter was no longer available so i went to see why AND TO MY SURPRISE I COULD NOT BUY IT BECAUSE FROM YESTERDAY IT WAS R300 AND TODAY IT WAS R1 495 RAND IN 24HRS THE PRICE CHANGED IMMACULATE SO I NEEd TO KNOW WHY???? YOU ARE ROBBING US TREMENDOUSLY YOU MUST BE ASHAMED OF YOURSELF NEEDLESS TO SAY ME AND MY HUSBAND IS REGULAR BUYERS BUT THIS IS SHOCKING!!!! I WOULD LOVE TO HEAR WHAT YOU HAVE TO SAY. WAITING YOUR REPLY I AM STILL SHOCKED🙈🙈🤷‍♂️ VERY DISSAPOINTING”

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Posted 4 years ago

“Be very careful takealot will not take responsibility for damage to a remote control car after a hour of use and the prop shaft breaks. They say its user damage not a warranty claim. They take you money and then stuff you.”

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Posted 4 years ago

“Bought an ebook on 04 Jan 2021. Cannot download it, shows "in progress" for two days now. Cannot get hold of ANYONE. When you phone the number given on a Google search (nowhere else on the website is a number), the message tells me to fill in a form...where...? Wanted to support local businesses, but this will be the last ebook order. Absolutely pathetic service and support”

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Posted 4 years ago

“Very disappointed. Pay on 27 November and today 22 December still waiting for our order to be delivered. Order number 80312200. Cell 0825743456”

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Posted 4 years ago

“New customer. Firts order was early December (4 items) and second order today(5items). No complaints as yet, satisfied customer. Even though l was sceptic. Hope it stays this way because l be using your service in the future still. Thank you Takelot”

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Posted 4 years ago

“Ordered Friday evening 18.12.2020. Delivered Sunday morning 20.12.2020. Can’t be easy with all the Christmas orders. Super impressed. On a weekend! More service like this in Cape Town would be wonderful.”

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Posted 4 years ago

“I receuved 2 emails promisimg to correct mistake - still no delivery on 18/12/2020!!!”

takealot 1 star review on 18th December 2020

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Posted 4 years ago

“THANK YOU Takealot! Ordered a parcel on Tuesday 15th, received it a day earlier on 17th (proposed delivery date was 18 December 2020. My order in tact, great price and friendly delivery guys🤗. You guys are awesome!!!!!”

Helpful Report

Posted 4 years ago

takealot is rated 2.5 based on 579 reviews