takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll NEVER use takealot again. I ordered over R450 to ensure a free delivery. A WEEK later, they said one item was out of stock. So I ordered a more expensive item instead so as to keep delivery free. They insist on charging me a delivery fee, and claim they cannot add it to my existing order?! What a dishonest money making business!!”

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Posted 3 years ago

“Unfortunately there are some incompetent staff like Simphiwe Gwama who cannot read an e-mail from the top.”

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Posted 3 years ago

“Im happy about customer service my order was delivered early”

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Posted 4 years ago

“michael rossow........customer for two years quick deliveries great commsunications everything one needs at reasonable prices. Returns are done meticulouse best online dealer. ..........”

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Posted 4 years ago

“Takealot should be ashamed of themselves It is dIsgusting and blatant robbing people. Mr Kim Reid you should be ashamed of yourself Yesterday Friday the 8th of January i wanted to buy a Oxygen finger meter at your company but needed some other products as well so i left all items in my cart, later moved it to my wishlist, now on Saturday 9th of January i wanted to buy the products and moved it back to my cart Man was i surprised the Oxygen meter was no longer available so i went to see why AND TO MY SURPRISE I COULD NOT BUY IT BECAUSE FROM YESTERDAY IT WAS R300 AND TODAY IT WAS R1 495 RAND IN 24HRS THE PRICE CHANGED IMMACULATE SO I NEEd TO KNOW WHY???? YOU ARE ROBBING US TREMENDOUSLY YOU MUST BE ASHAMED OF YOURSELF NEEDLESS TO SAY ME AND MY HUSBAND IS REGULAR BUYERS BUT THIS IS SHOCKING!!!! I WOULD LOVE TO HEAR WHAT YOU HAVE TO SAY. WAITING YOUR REPLY I AM STILL SHOCKED🙈🙈🤷‍♂️ VERY DISSAPOINTING”

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Posted 4 years ago

“Be very careful takealot will not take responsibility for damage to a remote control car after a hour of use and the prop shaft breaks. They say its user damage not a warranty claim. They take you money and then stuff you.”

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Posted 4 years ago

“Bought an ebook on 04 Jan 2021. Cannot download it, shows "in progress" for two days now. Cannot get hold of ANYONE. When you phone the number given on a Google search (nowhere else on the website is a number), the message tells me to fill in a form...where...? Wanted to support local businesses, but this will be the last ebook order. Absolutely pathetic service and support”

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Posted 4 years ago

“Very disappointed. Pay on 27 November and today 22 December still waiting for our order to be delivered. Order number 80312200. Cell 0825743456”

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Posted 4 years ago

“New customer. Firts order was early December (4 items) and second order today(5items). No complaints as yet, satisfied customer. Even though l was sceptic. Hope it stays this way because l be using your service in the future still. Thank you Takelot”

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Posted 4 years ago

“Ordered Friday evening 18.12.2020. Delivered Sunday morning 20.12.2020. Can’t be easy with all the Christmas orders. Super impressed. On a weekend! More service like this in Cape Town would be wonderful.”

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Posted 4 years ago

“I receuved 2 emails promisimg to correct mistake - still no delivery on 18/12/2020!!!”

takealot 1 star review on 18th December 2020

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Posted 4 years ago

“THANK YOU Takealot! Ordered a parcel on Tuesday 15th, received it a day earlier on 17th (proposed delivery date was 18 December 2020. My order in tact, great price and friendly delivery guys🤗. You guys are awesome!!!!!”

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Posted 4 years ago

“received item ordered on morning of 17.12.2020. Packaging badly damaged. Looks like it was uplifted from a salvage shop and delivered. Takealot had tape across the box, which will obviously damage the packaging when removed. seems like they have LOST THE ESSENCE OF CUSTOMER SERVICE.”

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Posted 4 years ago

“Absolutely terrible service. Ordered 3 item on 27 November. Out of 3 only 2 were in stock. Items were supposed to be delivered on 14 December. Still waiting on 15 December. Been through 5 plus agents. All promise to "Escalate it to the relevant department".”

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Posted 4 years ago

“I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was NO packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to Take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now Take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant THEFT...... I PAID FOR A PRODUCT WHICH NEVER ARRIVED and Take-a-lot has REFUSED to acknowledge that the product I PAID FOR was not delivered to me. This is DISGUSTING BEHAVIOUR on the part of Take-a-lot. It is theft, they have stolen money from me”

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Posted 4 years ago

“You guys are awesome! Placed an order and it was delivered far earlier than proposed delivery date. We need such a service now with Covid-19 being such a scare. Great work guys, keep it up.”

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Posted 4 years ago

“I will never buy from takealot again and advise the public not to as well.I ordered a key board for my son.They missed the promised delivery date and when I enquired,they cancelled my order.They never had the decency of calling me but rather send a mail and not even furnish reasons as to why it was cancelled .”

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Posted 4 years ago

“Good day I received my second table (The first table ordered was damaged) from Takealot new Germany, Pinetown. Fortunately I opened the boxing at dispatch in front of the clerk. The table was brand new however, once again there was a dent in the table. Whoever puts them on the truck or offloads the stock is damaging the stock. I have no idea if I will get another table prior Christmas. Does Takealot Manager Thabani (New Germany Depot) not view the stock received or is he too lazy at his job. Why is our parcels getting damaged? We are paying for a service. Please could the KZN regional manager please contact me or could you supply me with their numbers.”

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Posted 4 years ago

“Thank you for your exceptional delivery service.. Your app is great.. Your delivery is awesome and quick.. Informing us of the progress is exceptional.. Thank you guys keep up the good work.. Well done”

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Posted 4 years ago

“Take a lots customer service had become so much better over the years. I'm truly impressed with their effort to respond, their quick turnaround time and friendly delivery guys. I've recently done a return on a tv (I found a better deal on takealot). THe delivery guys were very professional and helpful. The finance guys did the refund within days. Well done and keep up the good service.”

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Posted 4 years ago

takealot is rated 2.5 based on 569 reviews