takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“ANY STARS. WORST SERVICE EVER!!!! IF YOU WANT TO BUY ONLINE TRY BID OR BUY OR LOOT. I WILL NEVER RECOMMEND TAKEALOT TO ANY BUYER!!!”

Helpful Report

Posted 4 years ago

“Dear Takelot I received my order opened, damaged and tampered with! Both tripod box and ringlight box was damaged and opened. The tripod has a piece missing on the end where the box was received opend, the tripod was also damaged. I am truly very unhappy, when the courier came to drop it of, he told me that he picked it up like that, so don't you have anyone checking the items? My cheaper item was packed very need and boxed up and sealed!! He wanted me to send it back immediately before I could lock a return. After locking a return I only got a message for pickup but no message for the return of a new unopend product, it is a very expensive item and would please like a new one. I tried calling, I even send emails and left a message on Facebook messager and no response! I have been a very loyal customer for years and this is the first time with such poor customer service and handling of goods. They have picked up te parcel already but NO confirmation on when and if I'm getting my money back or a new product! They just keep om ignoring! This has left me no choice but to take it further, I didn't want go public with this but it seems like its the only way you (Takelot) respond!!”

Helpful Report

Posted 4 years ago

“Useless Useless Useless. They said delivery will be before 5PM. I'm still waiting. Now I get told that it should be rescheduled. NOT HAPPY.”

Helpful Report

Posted 4 years ago

“my partner bought an engagement ring of which was to be a "surprise" but ended up telling me because of poor communication from Takealot. Delivery day was due 26 May 2020 on Tuesday, then only yesterday 02 June 2020 afternoon they sent a text saying they will deliver today 03 June, when i went through their tracker first thing in the morning when i get to the office, Delivery has been done and signed by "customer" Nangomso, like why on earth would they give out a package to someone without any confirmation that its the correct recipient? Are you not supposed to call the recipient on delivery day? Im so angry, not only did you ruin my surprise engagement but your service delivery its a disaster, we cant even get hold of you on the number that you said we should call for more info #72266758 is my order number if you care to respond or work on it”

Helpful Report

Posted 4 years ago

“PAID FOR DELIVERY OF GOODS ORDERED , OVER R800, ONLY RECEIVED ABOUT HALF OF WHAT I ORDERED WORTH R 450, CANNOT CONTACT YOU TO FIND OUT WHY? NO RESPONSE ON EMAILS. order no 72757792”

Helpful Report

Posted 4 years ago

“a boring experience, they skip a day on my delivery, later tell me the delivery address was wrong, but they do not even update or call on the matter. l don't know which address they are going to use now since they have changed the date themselves but still the same correct address.”

Helpful Report

Posted 4 years ago

“Unique circumstances deserve a more creative approach. So there’s a 30 day return policy and the product must be returned by the Purchaser, not the person to whom it was gifted. But what if it’s an unprecedented Lockdown situation and the product has never been opened, feel free to check if you must ! Well, the rules still apply, with an apology saying they’ll need to review the policy as it applies in future. Well let’s hope there are no more lockdowns and this has been it for our lifetime. Feel free to apply your rigid policies ad infinitum, doesn’t bode well for the honest well intended Customer right now, does it ?”

Helpful Report

Posted 4 years ago

“I was supposed to get my parcel yesterday 28/05/202 @ 17:00 ,I didn't receive my parcel and no updates at all I don't know what to do now,is my first and last to order at takealot. I'm so angry I've been waiting for nothing.”

Helpful Report

Posted 4 years ago

“Order 7243864 I didn't receive my order I've been waiting for many hours no call or anything to show that I am going to receive my parcel today”

Helpful Report

Posted 4 years ago

“Horrible experience, first after paying for all 4 items, a few days later it shows that the one item is cancelled, then then day before, the other item cancels, so in end after 2 weeks I only got the 2 parcels. Really not impressed with the service.”

Helpful Report

Posted 4 years ago

“My order #71971075 is now 4 days late.. No one comes back to me or even call me.”

Helpful Report

Posted 4 years ago

“Excellent service and fast delivery”

Helpful Report

Posted 4 years ago

“They do not deliver on time... Not a lot to choose from. Then it go to electronic books.. They should look at compenys like amazon and wayfair. And learn from them.”

Helpful Report

Posted 4 years ago

“My product was said to be delivered on the 21st of May before 5pm yet I did not receive any information about the product in question. In normal cases when a delivery person gets lost they contact said customer to ask for further directions this was not done my first time buying from takealot is definitely my last just want my product.”

Helpful Report

Posted 4 years ago

“My delivery was set to be delivered on the 21st of May 2020 before 5pm yet during that time period I had not gotten a single update on my product or even a call to indicate whether the driver was lost or not. Was my first purchase from takealot definitely will be my last after this experience truly expected more, really sad to let be down”

Helpful Report

Posted 4 years ago

“I have ordered and paid for a delivery that should have been delivered yesterday to the value of R4999 that wasn’t delivered. No SMS from Takealot and No number on the internet to Enquirer what the problem is? The only number that is available does not work. I have ordered a lot of parcels in the past trough takealot. And I have never experienced this issue. Not happy at all.”

Helpful Report

Posted 4 years ago

“Yesterday I had the worst experience with Mr Delivery, for a first time user I was subjected to unethical drivers who lie through their teeth and an operator that promised to phone me back but she didn't even bother. I placed an order at Chicken Licken Atlas Mall on their Mr delivery app my food was collected by the driver and between him delivering my food and collecting my food I don't know what happened. All I know is I got a missed call from an unknown person I returned the call and he claimed he was the driver delivering my food minutes later my order was cancelled when I called that same driver back he told me he was at the gate of our estate and no one came to get the food and I asked him why didn't you use the access code I supplied he then started telling he is on his way to East Rand mall he will call me when he is on his way back to give me my food but I guess he decided to cancel the order because he doesn't deliver in my area, my friend decide to phone the call centre to also inquire as the same thing happened to her and she got help from this nice guy called Mathew who duplicated our order my friend's order was delivered and mine was cancelled again same reason they don't deliver in our area even though my friend and I are in the same estate and same house. I eventually gave up around 16h00 after waiting for 4 hours to get my food and my sons food, I called the call centre again demanding my money in order for me to place an order somewhere else the lady I spoke to Sihle advise me that they can either give me a voucher or a refund and I opted for a refund she then informed me that the refund process takes 24 hours or 5 days. and she reassured me that she will make sure she does the refund process herself and I should receive an email which I haven't received it I then asked her if their drivers know before cancelling the order of the pre-payments involved when placing orders she said yes, so why would they just cancel someone other without making sure first that the customer received their order. the Mr delivery drivers are out of order they are abusing whatever power they have been given to just cancel someone order whenever they feel like. what they are not aware of is whenever customer orders food it could be a person who is sickly and can in fact be a matter of life and death for that customer if he or she doesn't receive their food in time. and worse part it could be a hungry child or a mother who needs to eat so that they can breastfeed their little one but they can’t cook because they is no power as we all know we are facing electricity problems in our country. Mr delivery please make sure you train your drivers before you hire them because you might end up being sued. the drivers numbers that called me and was very rude and condescending is 0665614125 call centre number Mr deliver Benoni is 0118266350”

Helpful Report

Posted 4 years ago

“So on the 14th OF MAY 2020 I placed an order on Takealot.com to the value of R16,985 and I was ASSURED DELIVERY OF THESE GOODS WOULD TAKE PLACE ON THE 19th OF MAY 2020 before 17h00 AND I WAS CHARGED R200 FOR A DELIVERY FEE. I tracked my order until the day of delivery and I had been in contact with 2 consultants who had resolved my querys. As you may expect, DELIVERY DID NOT HAPPEN. Bear in mind I HAD CANCELLED 2 APPOINTMENTS AND KNOCKED OFF EARLY TO BE ABLE TO RECEIVE MY ORDER MYSELF BUT NOBODY TURNED UP. THE REASON AS TO WHY NOBODY TURNED UP WAS BECAUSE TAKEALOT.COM DOES NOT DELIVER LARGE APPLIANCES BECAUSE THEY "DO NOT HAVE THE VEHICLE CAPACITY TO DO SO" SO THEY OUTSOURCE THOSE LARGE APPLIANCES TO BE DELIVERED BY A 3RD PARTY DELIVERY COMPANY WHO WILL ONLY BE OPERATING AFTER LOCK DOWN ! I STILL AM UNCLEAR AS TO HOW THEY DO NOT HAVE THE VEHICLE CAPACITY TO DELIVERY THOSE ITEMS AS THE LAST TIME I TRACKED MY ORDER IT SAID THE FOLLOWING " Parcel shipped from Takealot warehouse and is in transit to courier facility" ABSOLUTELY NOWHERE ON THEIR WEBSITE IS THERE ANY DISCLAIMER THAT READS "DELIVERY FOR LARGE APPLIANCES/GOODS WILL BE DELIVERED AFTER LOCK DOWN" OR ANYTHING SIMILAR ! Knowing very well that my delivery is not able to take place on the promised date BOTH TAKEALOT CONSULTANTS who I had engaged with failed to advise me better or ensure that I am aware the delivery of my goods will not be taking place on the date as promised YET THEY STILL TOOK FUNDS FOR A DELIVERY FEE !!! Later on that evening after a query was sent another consultant had gotten in contact with me after an entire day of mine was wasted which potentially could have been a very productive day for me apologized and re assured me he was going to escalate my problem to his manager or senior and come back to me with a solution and I had also informed him I wont mind fetching my order myself as all the good are in JHB. He PROMISED TO TAG me in his mail so I could update myself on the progress of my query however I did not receive any communication whatsoever from takealot or any of their consultants. THIS BUSINESS DOES NOT OPERATE WITH TRANSPARENCY OR HONESTY OR EVEN IN GOOD FAITH.”

Helpful Report

Posted 4 years ago

“I'm as dissapointed as most of the customers who carried out the reviews, it seems it always falls on deaf ears and the mental exhaustion takealot has caused me would probably require some physcological help. bought an LG 86" TV worth R45000.00 just before the national lockdown. the TV came on the 26th of March with a screen damaged. unfortunately as it is a boxed item we did not open it before the courie company left. couple of hours late we open the box to the shock of a broken scren. logged a return the same day. they could not collect because of the lockdown , so i had to bear the pain of seeing my tv everyday knowing i paid good money and i cant use it. the tv was only collected on the 4th of May and was registered to have only been received at the warehouse on the 9th of May. i have been waiting for communication since then but nothing. im in pain as the item is very expensive and this was my first purchase at takealot. i have never regretted experimenting news things as i do right now. my return reference is RRN-fb42-81bb”

Helpful Report

Posted 4 years ago

“Order placed in March - driver called me to say order could not be delivered on 4 May due to closed premises - online tracking status says order is rescheduled - got an sms from takealot that order had been rescheduled for 18 May - Grant Alexander from Takealot says order was delivered on 4 May but cannot tell me who signed for the order or what time the order was delivered? Another representative from Takealot told me the order would be rescheduled and delivered to home address... all I want to know is where is my order...”

Helpful Report

Posted 4 years ago

takealot is rated 2.6 based on 563 reviews