takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three of the same items. Takelot delivered the incorrect items as the items were incorrectly barcoded at their warehouse. After returning all three items, takelot only delivered 1 in return. It has been a mission to try and obtain the missing items which have not been delivered more than 2 months later. Takelot is now claiming that only 2 of the 3 items were returned but still have not refunded or delivered the remaining item for which they confirm receipt. Their returns processes are a mess and they have essentially stolen my money...”

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Posted 2 years ago

“I placed an order on the 5th of February with takealot, on the 10th of February it was handed over to the courier... FAST AND FURIOUS. Apparently numerous attempts was made to deliver and rescheduling was stated many time on the system app... On 26th February it stated delivered... WELL NO IT HAS NOT BEEN DELIVERED! It is impossible to get help or answers... I have tried calls, emails, complain sites and so forth. Today I get an email to review my product? WHAT PRODUCT??? I have to this day not received any answers nor receive my package???”

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Posted 2 years ago

“Dishonest practices, they "reject" valid reviews and refer you to guidelines when everything is according to their guidelines - hence - the results are skewed in favour of many poor products.”

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Posted 2 years ago

“Ive always bought from take alot and everything was always ok ..but the last purchase was a remote and the one i received was not the one as advertised ...the whole return thing this is a mess and whats even worse for me is that my review was declined ..hows that for not being transparent takealot ?”

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Posted 2 years ago

“I brought a phone for repairs, which I bought four months ago. It was declined for repairs but yet they had the utmost audacity to remove my memory card which I have been enquiring about for the past two weeks and yet again no was in avail for help. I personally wouldn't advice anyone to buy any gadgets or anything electronic from them, because their return policy and service REALLY SUCKS. The worst of its kind because you can't exactly go to the offices and ask for assistance. They don't even deserve a star rating, there should be a negative star....”

Helpful Report

Posted 2 years ago

“I don't use takealot that often. I've dealt with other online purchases from different couriers. I scheduled a delivery for Saturday and paid the special courier fee on Thursday. The app does not work and is not accurate at all. The app stated that my delivery was rescheduled. I then made contact with Takealot at 9am and was promised delivery today. I kept looking at the app waiting for arrival to see a message that the courier has to reschedule because the recipient was unavailable. But no history of a phone call was made to me, so how does one know the recipient was unavailable if you haven't bothered to contact them? I've made about 10 calls this morning keep getting promised that I'll get a return call and that they are waiting for the branch to contact them and give an answer. I even begged and offered to fetch my parcel myself because I'd been waiting the whole day for this delivery in fear That I'd miss the parcel. Herendous service from Takealot, and the no care attitude in customer service is vital in keeping your business going. I will never recommend takealot to anyone, high disspointed”

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Posted 2 years ago

“This company is so unprofessional , 2 bad experiences”

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Posted 2 years ago

“Bad expierience, we waited long for our order to arrive and then when it did arrive, I was given one of the heavy parcels to carry up(never heard of having to help carry stuff up to the apartment.) The delivery guy could see I had keys and my phone in hand but he still gave it to me it resulted in my phone falling and breaking, a R20 000 phone that I have to fix all because he did not want to take another trip downstairs. So basically I helped them with their job and lost my phone as a result. Also the packages looked like it had been opened pria to delivery, the table was damaged when opened.”

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Posted 2 years ago

“its a third time, I have ordered an item wait for 2 to 3 weeks then , boom your item has been cancel.. very disappointed I wish u had a competitor to buy from...”

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Posted 2 years ago

“I don't understand why I have to wait for more than 10 days for my order with no explanation when Takealot orders take an average of 5-7 days. I am in Johannesburg not in Maputo. Now I don't have phone.”

Helpful Report

Posted 2 years ago

“Order #102011864 Order was placed and paid for on 6 February 2022. Date for delivery 21 February 2022 but has since changed to 22 February 2022 which is totally ridiculous. The other problem we have is these rude delivery guys who thinks they are doing you a favor. Rudeness and arrogance is not acceptable.”

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Posted 2 years ago

“I purchased a cordless drill worth R1139 ask for refund instead they want to credit and still emailing them till now for refund and phn them till now still no respond and I purchased a waterproof watch of R499 worked 3months and died out same thing till now I'm still emailing till now and phn them no respond so sad but they quick to email u back to rate their service, so sad”

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Posted 2 years ago

“I was happy with Takealot but suddenly the period for delivery has increased from 5 - 7 days to 10 - 11 days? 2 of the items ordered is a birthday gift. If I knew I could have gone to a store to purchase. Not happy.”

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Posted 2 years ago

“Thank you Takealot for my delivery and for the refund you are the best will order again soon... Super excellent service”

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Posted 3 years ago

“I bought a Grizzly Beard product which included an oil and it was already broken when I received it.”

takealot 1 star review on 14th January 2022

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Posted 3 years ago

“Take a lot supplied faster than everyone else. Always early, good priced and quality products.”

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Posted 3 years ago

“Don't reply to complaints. Customer care is very poor. Customer is just a number”

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Posted 3 years ago

“Disappointed”

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Posted 3 years ago

“Extremely disappointed in Takealot. Deliver my parcel incomplete, tell me that its the suppliers fault. Clearly says part 1 of 2 but Takealot says its completed. Its my wife's birthday and they ruined it for me. None of the many call center agents could assist. You are just a number.”

takealot 1 star review on 11th January 2022

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Posted 3 years ago

“Upon visiting your return division of your company I was appalled to see that you do not adhere to social distancing practices. Has covid left the building or are your company just ignorant to the dangers of the spread of the virus?”

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Posted 3 years ago

takealot is rated 2.5 based on 569 reviews