takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“I ordered a 21st key and i received it broken. The 21st is today and it needs to be glued. Desperate to keep the key i requested a discount. It was decline”

takealot 1 star review on 13th September 2021

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Posted 3 years ago

“I ordered the Elephant Pillow from takealot. I received the dirty,damaged smelling pillow with a mouse droppings in the package. Looks like their storage had mouse and they don't double check the products before the give to customers. When I logged the complaint after 2days received the Elephant I waited for them to respond on what next can I do. I then decided to drop the Elephant in few hours I received the email saying they declined the complaint with a photo of what I complained for. They seemed to say I am the one who damaged the product pretending as they did not read my points on my complaint. I am soo disappointed in takealot service. They seemed to be fake and not organized I don't recommend anyone to buy from them. 😔😔😔😔😔”

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Posted 3 years ago

“I ordered a robot vacuum with self charging docking station and remote. I got a cheap R200 robot vacuum that doesn't self charge has no sensor no docking station no remote and the suction is pathetic. This is not what I ordered! This is the second time I ordered from Takealot and didn't get what I ordered! Is Takealot becoming the next Wish!”

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Posted 3 years ago

“I ordered a few cleaning supplies thinking it would be easier..on the 30th of July 2021. It is now 26th August 2021 and they still cannot tell me what happened to my order, when the new order will be couriered and why I cannot get a refund. Absolutely absurd. I will never buy from this company again. All that happens when you query is..it goes from person to person on a 17..yes 17 forwarded email..that says the matter will be escalated. Absolute joke”

takealot 1 star review on 26th August 2021

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Posted 3 years ago

“I bought a Russell Hobbs PuriFry Max 3.2L Air Fryer. The advertised pictures are simply false. Don't try to get the advertised chicken into the fryer... You will have to squash it down or it will touch the element and fan. How else is one supposed to try it out... I wonder. Don't even try to return it to Takealot... You will get nowhere fast. PS> I love Takealot but unknown items... never again !!!”

Helpful Report

Posted 3 years ago

“Ordered on 11 August 2021 and my order expected to arrive 22 Aug, then 27 Aug now I just check the tracker online and it says 7 September 2021. Being a former employee at Takealot this is a bit embarrassing. I am really disappointed and a bit angry.”

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Posted 3 years ago

“I'm absolutely horrified at the condition of the parcel that arrived yesterday. The item was handed to me not even in a sealed bag or packaging brown box, just in the item box, unsealed and the box had holes in it and was in a disgusting state. This was a Birthday present! How do you give something to someone in this condition. This was my 1st takealot order and will certainly be my last!!”

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Posted 3 years ago

“Service is terrible takes a day to reply you then they struggle to find the delivery problem then finally they find they sended the package to the wrong courier I ordered from take alot 5times now and theres always a delay firstly with getting the items then shipping the items then there a shipment delay and honestly using courier it the worst delivery service in SA.My wish and amzon orders are faster than take alot.thats just plane pathetic.”

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Posted 3 years ago

“In general Takealot delivered the goods we ordered in time and in good order. But when they erroneously charged me for items I did not order, their help to resolve the issue was pathetic. They could not provide details of the alleged orders or proof of delivery. The customer has to proof that he bought nothing by...sending them proof of the order...which since I did not make an order is impossible. Check your bank statements - you may have donated to the Takealot does not give a damn fund as well.”

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Posted 3 years ago

“Thank you Takealot. My doggies love their squeaky toys. The customer service, price and delivery was exceptional.”

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Posted 3 years ago

“I made an order and paid 1st of August, even today my order is not shipped. They tell me my order is expected to ship around 20th of August, how can they take 20 days to ship orders, they should have said the product is out of stock instead of being greedy.😒😐”

Helpful Report

Posted 3 years ago

“Order a product, they delivered the wrong product. They did accept the returned product, but rather than delivering the correct product, they just credited my account even after numerous attempts to get them to deliver the product I ordered. It is a constant battle to get hold of someone that does not send an automated message. Unprofessional and no customer service. I would rather pay more to a company that actually have people talking to their customers.”

Helpful Report

Posted 3 years ago

“I ordered a swing chair for my niece, it was supposed to be here on the 5th now I hear they lost the parcel. No sorry, no phone call no nothing... Absolutely atrocious service especially considering how expensive it was. Thieves... that's what they are.”

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Posted 3 years ago

“Are you aware that superbalist, the company you help deliver for sells fake perfume. Actually disgusted and then conveniently no returns are allowed on the fake perfumes.”

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Posted 3 years ago

“I paid an additional fee for same-day delivery because I needed the item urgently, but it is now 2 days later and I still haven't received my order even though same-day delivery is guaranteed. The tracking on the site says 'recipient unavailable' but I have not received a single text or call or update and I have been at home this whole time but my order just doesn't arrive. I am still waiting!”

Helpful Report

Posted 3 years ago

“My mother placed an order from Australia. The delivery address was to myself. The Takealot delivery was not boxed, the driver delivered 2 of the 3 items. I lodged a complaint. Our receptionist, and various of my colleagues are witnessed hereto. It is now up to Takealot Centurion to verify this as correct. Still waiting for the 3rd item, no confirmation of refund, or process. Truly disappointing, and a great concern, that this issue is my problem, and not Takealot's.”

takealot 1 star review on 29th July 2021

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Posted 3 years ago

“Wow. So so impressed. Due to the unrest I wasn't expecting my parcel until 22 July 2021. Not only did it arrive today Sunday 18 July but the delivery guy, Leonard Van Rooyen found my place very easily. Super efficient. Well done guys”

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Posted 3 years ago

“Paid R100 for delivery to ensure item was delivered the next day being a Saturday. Waited all day no delivery. As 17h30 got an sms from Takeallot to say: Hi Sharon, we tried to deliver your Takealot order #90626348, but couldn't. Utter rubbish they never tried, not even a call. Expect a refund as next day delivery was just a con.”

Helpful Report

Posted 3 years ago

“I am really disappointed in your service. I bought a Defy Tumble dryer from you, but it was faulty. I phoned and the agent said that a courier was already instructed to get it. When I checked my return status it said "not eligible for return". I phoned again and the agent said I have to phone Defy. Defy send their agent, but said I must take it back to the shop. I have tried to phone takalot again, but no reply. I have send mails, but no reply. I don't think that I would buy from takelot again”

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Posted 3 years ago

“Takealot has a fantastic customer service team, are responsive to queries. I have used takealot for a number of purchases from small electronics to white goods, bedding and furniture. Never an issue, prompt delivery and easy tracking vai the Web or Takealot app. Fantastic!”

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Posted 3 years ago

takealot is rated 2.6 based on 563 reviews