takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“I was happy to receive my order a little earlier than what was said. But I orded a wallet online, which said it will come in a box, especially for the wallet. I was pretty upset to see that I never even got a box for the wallet to come in. I also wrote a note for my boyfriend, which was supposed to have been in the parcel, which never even came. I wanted this gift for him to be extra special?!”

Helpful Report

Posted 2 years ago

“Drivers are idiots. Delivered parcel at wrong address. Still waiting for them to call me back. I want my money back.”

Helpful Report

Posted 2 years ago

“This company don't respond to customers, don't care about hellopeter. Com and often deliver products that is either wrong or only with half the contents. After that the customer is on its own”

Helpful Report

Posted 2 years ago

“It was my second time I went to collect an order. This was Monday around 2pm. I made a point of timing their service. I started the clock when the gentleman at the door confirmed I was collecting, there was no one waiting, I had my barcode ready to be scanned, the polite and friendly assistant confirmed my name and popped around the corner. I thank her and walked out and stopped the clock. 32.35 seconds. My experience was first class. Well done takealot and keep it up. Thank you.”

Helpful Report

Posted 3 years ago

“Extremely expensive but my problem is delivery time. Is it possible to have a specific time delivery cause seriously telling me to wait before 5pm is like telling me to cancel everything and just stay home and wait...”

Helpful Report

Posted 3 years ago

“Cancelled! This has happened to me twice this week. For customer service all I got was endless points of different emails saying the exact same thing. It shows it online. In stock. You order. You pay and wham they cancel. Did this twice this week and paid for exact same product twice at a higher price, but zero delivery. They have now cancelled an order I ordered twice and failed in delivery. It was suppose to be a gift. TakeAlot your suppliers are appalling. You really need to get your systems in order. Messed up the Xmas gifts Deluxe!!!! Perhaps Amazon should take over SA after all.”

Helpful Report

Posted 3 years ago

“Rather then the long wait. I could have gotten what I ordered at a Clicks or Dischem store. The wait for "in stock" items is ridiculous.”

Helpful Report

Posted 3 years ago

“Lately service has been shocking. Order items state IN STOCK and wait two weeks to get them - only to be delivered on a Sunday; and short delivered; and now not even sure if the sanitizer i ordered is fake or not and somebody is making lots of money on the side - as label is placed upside down incorrectly. Kettlle received terrible cheap plastic. And still had to wait for it. All i get is an answer that it is escalated. Still waiting for my missing item.”

Helpful Report

Posted 3 years ago

“Fantastic service! I have always found Takealot to be exceptional, both in the goods that it offers and in its delivery but my recent experience exceeded all my expectations. As I now live abroad and was planning on spending Christmas in South Africa, I placed 2 large orders with Takealot. Takealot delivered both orders within record time to my nominated address in South Africa. Our plans then quickly unraveled with our flights being cancelled due to the discovery of the omicron variant. I had no other option but to return the goods. The process was quick and easy. Takealot efficiently collected the goods and gave me an immediate refund. I will continue to support Takealot every opportunity I get and I would recommend them without hesitation. Absolutely fantastic service!”

Helpful Report

Posted 3 years ago

“Takealot is the one of the best online shopping platforms I've experienced. Even if prices are slightly higher in some instances or if some items are not of good quality, people must realize that it is not the fault of takealot. I have also bought many times. I'm always notified of delays plus they always ask in advance if some will be available to pick up the order as well as change the delivery date to suit your schedule. We cannot base judgement on one particular incident but a wholistic picture. They do strive to improve their sourced items. Their services on marketing skills, delivery returns etc are excellent. Much appreciated. WELL DONE AND KEEP UP THE GOOD WORK. KINDEST REGARDS Venish from Durban”

Helpful Report

Posted 3 years ago

“My name is Gloria/Riah. I don't seem to learn because I keep buying from this stupid store. I face the same simple problem each time. The stupid illiterate driver, drives away with my goods despite there being people waiting to receive my goods. Every time!!!! I can never personally receive my goods just like I never have....Then customer service????It's as if they are doing you a favor by taking the call. Can someone please let me know if there is a better online store, I'm gatvol of this stupid one......🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Stay away from takealot,waited 5 months for a delivery when half the order arrived after 5 months it was cheap replicas from what I ordered”

Helpful Report

Posted 3 years ago

“Lewis from Takelot was awesome. I was not available for delivery. I requested for delivery on his off day and I didn't know. Lewis drove to my place delivered my items and ensured it doesn't get returned to head office. Such a kind person. May Lewis get recognized for his outstanding customer service which is lacking in SA currently.”

Helpful Report

Posted 3 years ago

“I have been bated by takealot with "in stock" for the last time. Most of the time I order a product from takealot because it is in stock and it's easier to just drive to the warehouse than go to a shop. These days they falsely advertise that a product is in stock and once you buy the product it's not, then you end up waiting weeks when you could've just gone to the shop. My last order they only updated the new shipping date once I picked up half the order. That's false advertising and wasting my time.”

Helpful Report

Posted 3 years ago

“Incompetent. My order was a COD order, hearing from many friends, decided to open the order in front of the driver, wrong oRd er, driver refused to give my money back, insisting I opened the package, which was addressed to me, but not my order. Being a women, at the time I was home alone, very tramutasing in counter. Everyone should check order before going your money, returning items even thou not your fault, is an ordeal, including getting a refund. The driver, takes , ore advantage, because you are a women, with men, this isn't an issue personally, loyal , long time customer , will, not do business with them again.BASICALLY that's theft, wanting to take your money without having your goods. Be aware. Pathetic service”

Helpful Report

Posted 3 years ago

“My order was delivered without the Kirk kids bear table and chair set that I paid R615 for.That was almost month ago.Countless calls to customer service,no updates received,no solution.most disappointing online shopping experience ever!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“So we bought things from take alot and guess what they send an old box that was open with the price sticker removed just to show u they went to go buy this cutter from the China mall. My daughter bought a charger it burned the same night,she bought earpods one is working one is not working. Bad really bad. My daughter still waiting for her refund of her charger after months of waiting”

Helpful Report

Posted 3 years ago

“In short, I ordered a fridge from Takealot. Fridge reached us with dents on the door. They collected the dented unit and delivered a new unit on the same day. Guess what? The replacement unit also has a dent on the door. Can Takealot handle major appliances? Clearly their QA or delivery process needs a revamp if they intend to compete with Amazon.”

Helpful Report

Posted 3 years ago

“I ordered 3 items from Take a lot only received one been calling their customer service everyday they telling me stories after stories a week later the credit me without notifying me and honestly I want my cash back I’m officially deleting the app.. the service is really really bad”

Helpful Report

Posted 3 years ago

“So I order something super important from TAKEALOT on the 29th October assuming it will get to me by the 6th November (Today) when I need it. Cool. TAKEALOT sets delivery date for the 2nd of November. Cool. Plenty of time. The 2nd passes. Nothing happens. They don't update me, they don't update their app, no customer service whatsoever. So because they're silent, I (the paying customer) reaches out to THEM like a day later. They respond to me like oh sorry for the inconvenience & usual copy & paste schpeel like they just forgot there was an order at all. They finally deliver like 2 days late & guess what when I open the box? Not only are they late but half the stuff I ordered aint there! Remember, I need this stuff for the 6th (Today). I ordered & PAID (TAKEALOT already got my damn money!) on the 29th! Now I'm ****ed & I'm emailing & DMing on Twitter & all these people can tell me is we're sorry for the inconvenience, we're checking with the warehouse blah blah bull****. I email multiple times again & I get an email saying it will be delivered on Tuesday the 9th! No incling of customer service from TAKEALOT throughout, no offer of compensation for the inconvenience, no special delivery offer or offer to make special arrangements because it was THEIR **** up or because TAKEALOT knows I need it by the 6th, ordered & PAID WELL in advance, NOTHING! *** must I do with the thing on Tuesday?!! *** do I need it for then??!!! It's your mess up, go the extra mile to fix it! I'm a paying f*$king customer! You didn't deliver on a service, go out of your way to fix it ffs! TAKEALOT is a piece of trash company if I ever experienced one! To make matters worse, I still didn't get my order by the time I needed it even though I repeatedly said to TAKEALOT multiple times that it needs to get to me by today. Not a f does TAKEALOT care! Now I'm being ignored by them completely via email, via social media like I'M a nuisance not a paying customer. Today I get a "delivery update" saying delivery will happen on Monday! *** does that help me???!!!”

Helpful Report

Posted 3 years ago

takealot is rated 2.6 based on 563 reviews