takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“Device purchased stopped working after only a handful of uses in less than 4 months. Contacted Takealot about return as they have a return policy on defective products up to 6 months. Received an initial response that they would "look into it" after which radio silence. Attempted to contact them several times over a few weeks, including opening another customer service ticket in an attempt to get a response - nothing. After looking online I have found a LOT of similar reviews where people have had trouble with defective items and being unable to return them/ignored by Takealot. Extremely poor customer service, will be looking elsewhere for purchases in the future.”

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Posted 3 years ago

“It’s not the company but the people. I would just like to say a huge thank you to Bevan T, thank you so much for going over and above. I will continue to use this company based on your service”

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Posted 3 years ago

“I've ordered via Takealot many times and they have never disappointed me. From ordering to delivery..... 1st rate!”

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Posted 3 years ago

“Delivary times and dates change constantly never what they promice they take your money very quickly and then take Avery long time to refund you. Excusses Excusses Excusses”

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Posted 3 years ago

“I ordered a pair of earphones which were supposed to be here on the 23rd of dec. It is already the 27th and I cannot reach takealot via customer service and they are not answering the three tickets I have already submitted. On Friday the 24th I managed to call them and the agent assured me she would come back to me by the end of the business day. She never did. I think the customer service sucks. I paid for these earphones and its almost been three weeks and I have nothing!”

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Posted 3 years ago

“Booked a return for the remote of my Xioami device. On the return request I stipulated that I cannot included the complete system as we cannot sit without TV and that I have replaced the broken remote with a usb keyboard. 11/12/21-21/12/21 they were in possession of the broken remote. Nothing was repaired and they refuse the test the broken item. This is not the 1st time I have problems with returns that is why I even included the batteries as they previously refused to replace a broken item, simply because the batteries weren't' included. One person attempted to investigate why it could not be tested / replaced and that took 2 days for him to get back with the same rhyme they all seem to use like parrots: Thank you for your response, Please allow us a moment, whilst we investigate the matter and request more information , As soon as we receive any feedback, we will notify you with an update. We do apologize for this inconvenience caused. Warm Regards, Chrisvin.B So my remote was sent back to me after I requested they return the broken item that they simply refused to test/repair or replace. That was on the 14th of December. I received the broken item back on 21/12/2021. So to date they send the same boring rhyme and I am just glad I didn't sit for 2 weeks without tv because this is the type of service they provide to replace/repair one of their faulty or broken items. So the answer to your rhyme is still: Yes because you are still refusing to test/repair/replace the broken item, you have definitely lost me and I am sure many other people as customers”

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Posted 3 years ago

“I was happy to receive my order a little earlier than what was said. But I orded a wallet online, which said it will come in a box, especially for the wallet. I was pretty upset to see that I never even got a box for the wallet to come in. I also wrote a note for my boyfriend, which was supposed to have been in the parcel, which never even came. I wanted this gift for him to be extra special?!”

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Posted 3 years ago

“Drivers are idiots. Delivered parcel at wrong address. Still waiting for them to call me back. I want my money back.”

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Posted 3 years ago

“This company don't respond to customers, don't care about hellopeter. Com and often deliver products that is either wrong or only with half the contents. After that the customer is on its own”

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Posted 3 years ago

“It was my second time I went to collect an order. This was Monday around 2pm. I made a point of timing their service. I started the clock when the gentleman at the door confirmed I was collecting, there was no one waiting, I had my barcode ready to be scanned, the polite and friendly assistant confirmed my name and popped around the corner. I thank her and walked out and stopped the clock. 32.35 seconds. My experience was first class. Well done takealot and keep it up. Thank you.”

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Posted 3 years ago

“Extremely expensive but my problem is delivery time. Is it possible to have a specific time delivery cause seriously telling me to wait before 5pm is like telling me to cancel everything and just stay home and wait...”

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Posted 3 years ago

“Cancelled! This has happened to me twice this week. For customer service all I got was endless points of different emails saying the exact same thing. It shows it online. In stock. You order. You pay and wham they cancel. Did this twice this week and paid for exact same product twice at a higher price, but zero delivery. They have now cancelled an order I ordered twice and failed in delivery. It was suppose to be a gift. TakeAlot your suppliers are appalling. You really need to get your systems in order. Messed up the Xmas gifts Deluxe!!!! Perhaps Amazon should take over SA after all.”

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Posted 3 years ago

“Rather then the long wait. I could have gotten what I ordered at a Clicks or Dischem store. The wait for "in stock" items is ridiculous.”

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Posted 3 years ago

“Lately service has been shocking. Order items state IN STOCK and wait two weeks to get them - only to be delivered on a Sunday; and short delivered; and now not even sure if the sanitizer i ordered is fake or not and somebody is making lots of money on the side - as label is placed upside down incorrectly. Kettlle received terrible cheap plastic. And still had to wait for it. All i get is an answer that it is escalated. Still waiting for my missing item.”

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Posted 3 years ago

“Fantastic service! I have always found Takealot to be exceptional, both in the goods that it offers and in its delivery but my recent experience exceeded all my expectations. As I now live abroad and was planning on spending Christmas in South Africa, I placed 2 large orders with Takealot. Takealot delivered both orders within record time to my nominated address in South Africa. Our plans then quickly unraveled with our flights being cancelled due to the discovery of the omicron variant. I had no other option but to return the goods. The process was quick and easy. Takealot efficiently collected the goods and gave me an immediate refund. I will continue to support Takealot every opportunity I get and I would recommend them without hesitation. Absolutely fantastic service!”

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Posted 3 years ago

“Takealot is the one of the best online shopping platforms I've experienced. Even if prices are slightly higher in some instances or if some items are not of good quality, people must realize that it is not the fault of takealot. I have also bought many times. I'm always notified of delays plus they always ask in advance if some will be available to pick up the order as well as change the delivery date to suit your schedule. We cannot base judgement on one particular incident but a wholistic picture. They do strive to improve their sourced items. Their services on marketing skills, delivery returns etc are excellent. Much appreciated. WELL DONE AND KEEP UP THE GOOD WORK. KINDEST REGARDS Venish from Durban”

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Posted 3 years ago

“My name is Gloria/Riah. I don't seem to learn because I keep buying from this stupid store. I face the same simple problem each time. The stupid illiterate driver, drives away with my goods despite there being people waiting to receive my goods. Every time!!!! I can never personally receive my goods just like I never have....Then customer service????It's as if they are doing you a favor by taking the call. Can someone please let me know if there is a better online store, I'm gatvol of this stupid one......🤬🤬🤬”

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Posted 3 years ago

“Stay away from takealot,waited 5 months for a delivery when half the order arrived after 5 months it was cheap replicas from what I ordered”

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Posted 3 years ago

“Lewis from Takelot was awesome. I was not available for delivery. I requested for delivery on his off day and I didn't know. Lewis drove to my place delivered my items and ensured it doesn't get returned to head office. Such a kind person. May Lewis get recognized for his outstanding customer service which is lacking in SA currently.”

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Posted 3 years ago

“I have been bated by takealot with "in stock" for the last time. Most of the time I order a product from takealot because it is in stock and it's easier to just drive to the warehouse than go to a shop. These days they falsely advertise that a product is in stock and once you buy the product it's not, then you end up waiting weeks when you could've just gone to the shop. My last order they only updated the new shipping date once I picked up half the order. That's false advertising and wasting my time.”

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Posted 3 years ago

takealot is rated 2.5 based on 569 reviews