Templatemonster Reviews

"This is an unreliable company. After you pay with PayPal or Stripe, they ask you to send a high-resolution photo of your credit card. Yes, they say to hide the middle part of the number, but still, sending any part of the credit card through an unsecure channel violates PCI-DSS and Florida regulations (they were incorporated there). I have no idea how they will use this photo later, I assume they can try to proof identity with it or something like this, especially today, whn it's too easy to merge two photos using AI"

"All thanks to paradigm recovery firm"

"I bought a WordPress template from TemplateMonster and I\u2019m very happy with it! There are many options to choose from, the website is easy to use, and the templates are high quality. Customer support is fast and helpful. The installation was easy, just followed the documentation guide, everything works perfectly. Thank you for saving me tons of money! Greetings from Serbia!"

"I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.\r\n\r\nWhen I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.\r\n\r\nI raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.\r\n\r\nTemplateMonster\u2019s handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again\u2014this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates."

"I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.\r\n\r\nWhen I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.\r\n\r\nI raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.\r\n\r\nTemplateMonster\u2019s handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again\u2014this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates."

"I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.\r\n\r\nWhen I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.\r\n\r\nI raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.\r\n\r\nTemplateMonster\u2019s handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again\u2014this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates."

"I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.\r\n\r\nWhen I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.\r\n\r\nI raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.\r\n\r\nTemplateMonster\u2019s handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again\u2014this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates."