The Fragrance Shop Reviews

1.5 Rating 212 Reviews

12 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.5

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Fragrance Shop resolve customer queries?

Helpful Report

(1 month ago)

Greater than 59% of reviewers feedback is The Fragrance Shop takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

48.08%

Industry Average

“ Absolutely awful company and customer service is non existent. ”

- M Little

“ I firstly contacted The Fragrance Shop at their Cape town customer service team and was floored by the rudeness of their staff and that continued every time I called them to ask where my parcel was. ”

- Lainey Clarke

“ AVOID LIKE THE PLAGUE!!!! sending out empty boxes and making customers jump through hoops and wait months for refunds!! Customer service team all need sacking!! Absolutely terrible!!! ”

- Cat M

The Fragrance Shop Reviews

Customer Service - Bad