The Fragrance Shop Reviews

1.5 Rating 204 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

Questions

Metrics

1.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does The Fragrance Shop resolve customer queries?

Helpful Report

(1 week ago)

Greater than 56% of reviewers feedback is The Fragrance Shop takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

44.68%

Industry Average

“ Probably the worst customer service experience I have ever had. ”

- Adam E

“ Do not buy from this company, it’s got the worst customer service I’ve ever heard, items missing out of calendar last year, won’t reply to email, then customer service hangs up phone ”

- Brian Taylor

“ I have concerns this company is a scam. I ordered 2 perfumes a month ago. They do not reply to emails..instead, automated emails keep coming through. There is no customer service number to call. I am hoping PayPal can resolve this and I can be fully refunded. ”

- L Hogg

The Fragrance Shop Reviews

Customer Service - Bad