The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.21

2.2 Rating 131 Reviews

30 %

of reviewers recommend The Perfume Shop

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Metrics

2.2

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £300 worth and thought it wasn’t going to come I ordered 1 week ago and it said it would be 10 days but it come in 7 days so I’m so happy!!! Will definitely be ordering again”

Helpful Report

Posted 3 years ago

“Customer service is really bad and I’ve ordered a perfume next day delivery and it been 4 days now still haven’t received it yet and I’ve called them five time no one picks it up. Don’t buy it guys really bad service.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. Try and make your purchases elsewhere. Placed an order and paid for the goods. Never received the item. Called to tell them to let them know it hadn't arrived to be told they need up to 30 days to investigate where it is . Called them after 30 days to then be told that they have not got a conclusion to there investigation. I wanted to speak to a manager but I have to wait up to 3 days for them to call me. Still waiting.”

Helpful Report

Posted 4 years ago

“Ordered a perfume worth £50 received an empty opened parcel and the perfume was missing!! It’s Royal Mail delivery which was not even signed for and the postman just threw it on the door step. I contacted the perfume shop and filled out form and sent pix of the but they got back to me to say that the warehouse confirmed putting it inside the parcel before posting. It’s not my problem that they chose the cheapest way of mail and didn’t seal the box properly. I paid £50 for nothing. I’m really so disappointed they wasted my time as I had to email phone and fill many forms and money for nothing. Never buy from them rubbish customer service and they are a scam”

Helpful Report

Posted 4 years ago

“This company has hackers on their server. I have had someone hack my account and buy over £150 of stuff using the detail they detail they have stolen from them... I just keep getting sorry we can help you as it’s been shipped details... this has left me in a real financial difficulty and in the worst time, I’m a single mum and frontline worker, and struggling as it is, I would never be able to splash out like this on myself, but someone else has.. makes me sick”

Helpful Report

Posted 4 years ago

“I bought a bottle of agent provocateur fatale pink as they didn't sell the Matisse scent. I am shocked to say I only paid£20 for 100ml. It's a lot cheaper than the one I originally wanted. Very impressed..”

Helpful Report

Posted 4 years ago

“Ordered 2 bottles of £90 perfume, only received 1, after a week waiting to here back I got an email saying that the warehouse have checked and they packed 2 the case is closed and they hope I understand, even though I sent pics of the box it came in that would not have housed a 75ml bottle of angel. They are con artists do not give these idiot your money”

Helpful Report

Posted 5 years ago

“Ordered perfume for click and collect because it told me it would available in 2 hours. 5 days later I was still waiting for the email confirming that the order is ready, and they didn't reply to any emails or DMs either. Finally emailed me to tell me that the order had been ready to collect within 2 hours all along but they never told me. Useless. Avoid.”

Helpful Report

Posted 5 years ago

“I placed an order on Tuesday 26 November next day delivery got a confirmation straight away it is now December 2 after numerous queries with no answer I have today got in touch by phone spoke to Megan who was very helpful the rest of your services wants a good shake up never have encountered such bad service absolutley atrocious”

Helpful Report

Posted 5 years ago

“Been using perfume shop for a while and have been happy with their service until now! I recently received a bottle off aftershave (bought as a gift) uncellophaned/open and looking used! When I queried this and sent them photos I was advised that ‘after speaking to their warehouse they can confirm that the aftershave comes uncellophaned and therefore it has not been opened’!! They think that response is good enough! I have never bought a perfume/aftershave that isn’t sealed and, after looking at the same in boots, saw that it comes sealed! So how come the Perfume Shop comes unsealed!? Absolute rubbish! Can’t give as a gift cause it looks used so a waste of money! Will never use them again!”

Helpful Report

Posted 5 years ago

“I am very very disappointed with my order as I used the Perfume shop first time. My order hasn't been sent for the last two weeks and I have called so many times which I had to wait for a long time. I was told they would check the warehouse and next I asked for refund as I had to buy the same present for my daughter due to not having the gift on time. I have asked this week to confirm the refund with an email and yet no response! I have just called again earlier on and again promised that I would get an email to confine the refund!! Nothing yet!! What is happening!! What would you damage your reputation? I regularly use online so far it is one of the worst companies I have dealt. This is the time to please customer. It is Christmas isn't it? I will never recommended and tell my colleagues not to order from their website. Wasting my time by calling and getting distressed over an order! It feels like I have been scammed. Please get it right!!!”

Helpful Report

Posted 5 years ago

“Read the rest of the reviews I’m not the first person this has happened to!! Disgusting customer service. My order either wasn’t sent or it was and has been misplaced. Contacted them and still no resolve which really messed up my plans for the gift I have purchased for a friend. Nearly three weeks ago I placed my order and they’ve said they’ll send me out a replacement but still haven’t. Funny how it’s happened for an expensive bottle of perfume. Money stealing good for nothing company!!!!!! I’ll be telling all of my friends to go elsewhere and won’t be buying my Christmas presents from them this year, shame they’ve lost a decent customer.”

Helpful Report

Posted 5 years ago

“Received incorrect perfume - ordered Chanel No. 5 but got Mademoiselle. Very disappointed because it was for my friends 60th birthday. Had to jump through hoops and take photo's to prove the incorrect item was sent. Read the return policy which is way too complicated. So bubbled wrapped it, returned it. They refuse point blank to refund me. They wont confirm receipt of the item and they wanted more photo's of how it was packaged and proof of postage...... awful, dreadful customer services.”

Helpful Report

Posted 5 years ago

“The Perfume Shop are con artists. I went in store and bought a Chloe Perfume for £72 presuming it would be the large bottle I regularly buy from other retailers for that price. However when I got home I discovered that they had sold me the small 50ml bottle for £72. John Lewis and Debenhams are both selling the large 70ml bottle for £70, yet The Perfume shop are selling the smaller 50ml bottle for £72!! Terrible customer service and refused to give me a refund. Will never spend money with them again.”

Helpful Report

Posted 5 years ago

“I placed an order on The Perfume Shop website on 3/8/19 and subsequently emailed their cancellations dept on 4/8/19 to cancel the order before it was shipped. Despite the cancellation, the product was shipped on 5/8/19. Delivery by Royal Mail was refused and tracking shows that the product was successfully delivered back to The Perfume Shop on 12/8/19. I followed up by email twice since, on 8/8/19 and 12/9/19 and have received no response. I subsequently telephoned The Perfume Shop on 15/8/19 and was told the item had been received back in the warehouse and a refund would be issued. Since then I’ve had no meaningful contact from them and I am still waiting for a refund and explanation of what’s happened.”

Helpful Report

Posted 5 years ago

“I ordered a perfume for my sisters birthday, 3 to 5 days delivery, 6 days later no perfume and no trace of the item, perfume shop customer service absolutely terrible, have phoned every day and they continue to fob me off, not a good first experience. Will never recommend this shop”

Helpful Report

Posted 5 years ago

“Where are my items bought 6 to 7 weeks ago never received them you now tell me the courier has delivered them where is the proof of the person who signed for it or date none don't think I shall get a refund either never again scam”

Helpful Report

Posted 5 years ago

“Went to st David's centre in Cardiff the staff were very helpful and gift wrapped everything will definitely go again”

Helpful Report

Posted 6 years ago

“Recenty purchased 2 perfumes. The first order i didn't receive a confirmation email or my perfume through the post and they took the money out of my account. I gave them the benefit of the doubt and tried to purchase the perfume again as they said they were having technical issues the first time. My item has not arrived and they keep fobbing me off. Will be contacting the ombudsman”

Helpful Report

Posted 6 years ago

“They stock good perfumes but could be quite pricey compared to other perfume stores”

Helpful Report

Posted 6 years ago

The Perfume Shop is rated 2.2 based on 131 reviews