thredUP Reviews

Name: thredUP
Rating: 1.59

1.6 Rating 121 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is terrible. I have to pay to get my own clothes back which was not disclosed to me. They only give the clothes a few weeks to sell too. I would have never used this company had I known this, which they say they disclosed to me. I have no idea where that would have been. And also the things that did sell I received like $1.00. Ridiculous!”

Helpful Report

Posted 5 hours ago

“Be careful of this place. They charge a $3.99 restocking fee per item. So I shopped on this sale they had and spent $200 thinking I’d be able to return items. Half of it didn’t work out so about $100+ worth of stuff that either didn’t fit or the photo didn’t really represent the item. So I go to do a refund and they charge me $3.99 per item, a total of $103. But with the fees I get $59 back. And I have to get that in store credit. Or if I want my money back I pay another $11. So I basically get $48 of my money back and they keep $52 for stuff that I didn’t even use. RUN!”

Helpful Report

Posted 2 weeks ago

“The clothing has inaccurate descriptions more and more, so I will not buy again. Thanks for halfway decent about 3 years ago when I started using thread up. The clothes are not sincerely kind of...well, junk, over 90 percent.”

Helpful Report

Posted 3 weeks ago

“Complete rip off. I sent in lululemon and von furstenberg and received pennies in return.”

Helpful Report

Posted 4 weeks ago

“Buying: Items not in condition as described. Can be a little overpriced. Consignment: Trade in value very poor. I'm talking cents, not dollars. I have now decided to sell on my local pages---and whatever doesn't sell I donate to shelters.”

Helpful Report

Posted 4 weeks ago

“Details of the selling of merchandise was not provided. I was not told that ThredUp can mark my items down or offer as 50% off, thus cutting the sellers earnings. Potential to make $80, realistically made $2.08 but I will not use as credit and there are fees to cash out!”

Helpful Report

Posted 1 month ago

“If I could give them a zero stars I would. I wish I had read the reviews on this company before I sent expensive items of clothing in immaculate condition. Is been a month & nothing yet about my items. The UPS tracking states it arrived to their destination warehouse of ThredUP but that as far as it has gone. NEVER ever again will I conduct any business with ThreadUP. I am sooooo done. I used Thredup for the first time because it impressed me how they claimed to do business but I see that is far from what they say. Save yourself the aggravation & go to other means of selling your clothing items such as Ebay.”

Helpful Report

Posted 1 month ago

“Threadup...sigh... what a pain. I spent over $70 on 5- 6 items. All my items were listed as new. They are far away from.been new. They were re- tagged manually, you can tell they look used.. I am not impressed with this website. Not sure I will go back.there.”

Helpful Report

Posted 1 month ago

“You always have hope that maybe you'll make a few dollars but as I have given ThredUp many chances they just get worse and worse. Half the items I send aren't even posted, they're not even listed as items that can't be listed - they just disappear. Many items have never been worn, only thing they're missing is the price tag from the store, and ThredUp says they are in good shape but show signs of wear, seriously?! The sizing and inseams are ridiculous, someone needs to retrain these people. Items would actually sell if the measurements were correct. And last but not least the last box I sent them was delivered per UPS but magically went missing in their warehouse. That box contained lots of new items with tags, I feel robbed. I'm sad for losing those items but I'm mostly sad that I let ThredUp scam me. When I asked about the missing box the response was Oops Sorry. Done with them.”

Helpful Report

Posted 1 month ago

“Totally inaccurate descriptions. I bought four items. 2 were defective quality and one was not even the color they described! They said it was white and clearly it had been washed with a red item that changed the color of it and the condition was horrible compared to the "good condition" it was described as. They charge you a restocking fee which is exorbitant You are responsible for paying return shipping. And they give you a store credit so you can get ripped off again. NEVER EVER buying from thredup again. NEVER.”

Helpful Report

Posted 1 month ago

“Buying from ThreadUp is okay. I ordered a few items but pictures looked better than actual merchandise. Some were not worth it, I would say outdated. Selling items throug TreadUp not worth your efforts. Donating is better experience.”

Helpful Report

Posted 1 month ago

“I just ordered 2 items from ThredUp and two days later the order was canceled. The message "there was a problem with your order and it was unfortunately cancelled. We have processed a refund to your original payment method." I received my refund, but I see the items I ordered back online at a higher price. I guess they didn't like the sale price so just canceled my order. Very shady way of doing business”

Helpful Report

Posted 2 months ago

“2 items purchased could not be found in warehouse One Johnny was top was described as Very Good no major flaws - missing button, torn seam on side of blouse Too much effort to return. You have to pay for shipping back and there is a fee of each return.”

Helpful Report

Posted 2 months ago

“This company is an absolute scam in every sense of the word. I sent in my clean out bag in September, only a fraction of the items were posted even though a majority of them had tags and had never been worn. All of the posted items were listed as either "Very Good" or "Excellent," HOWEVER please don't expect to make any money on any of your listings. So far I'm on track to making a whopping $0.15. I'll try my best to not spend it all in one place, but no promises.”

Helpful Report

Posted 2 months ago

“Horrible! I sent 2 clean out bags in November for a Christmas sale. This weekend is FEBRUARY and not only haven’t my bags been processed but I can’t get in touch with anyone from ThredUp by email, phone, or chat!”

Helpful Report

Posted 2 months ago

“Sent in designer wear, tags still on, among other garments in perfect condition. When all was said and done I made $0.97. 97 cents.”

Helpful Report

Posted 2 months ago

“OK to buy- DO NOT sell. Two months long wait to have inventory processed (an issue if seasonal attire has been included) and 15$ service fee. I've sold 2 items (in the past) and did not make any money(even though they were sold for over 20$ each). I recently sent in a slew of clothing that will not be processed for 2 months and will most likely "expire" . After contacting customer service, their only statement is that they are inundated with kits, and cannot help w/ this issue at this time.”

Helpful Report

Posted 2 months ago

“Buying from ThredUp is fine, but DO NOT sell your clothes to them. They charge you $14.99 in fees and whatever you sell puts your balance negative until you've sold enough to cover that fee. ThredUp sold quite a few of my items for $20-30 but then my payout was less than $2 per item. The majority of my clothes "expired" and so I didn't make any money on them. ThredUP offered to send them back to me, but I would have to pay full shipping (on top of the $14.99 fee). Basically, they got a TON of my nice, brand name clothes for FREE and then kept 100% of money that they sold for. Never again.”

Helpful Report

Posted 2 months ago

“Very unprofessional service- the items of mine they did not use they refused to send back to me. Absolutely unacceptable.”

Helpful Report

Posted 2 months ago

“Do not order on this site!!!!!They are selling a lot of fake merchandise. I received a fake Gucci bag from Tokyo and they will not refund my money. It was almost $400. It was supposed to be a used bag and it was a new fake bag like you would find on the streets of NYC. I also received a fake Brandy Melville shirt and a pair of fake White House Black market shorts. Some stuff is real but do not take the chance. There are no phone numbers to call. Bad customer service!!!!!!!!!!”

Helpful Report

Posted 2 months ago

thredUP is rated 1.6 based on 121 reviews