TK Maxx Reviews

Name: TK Maxx
Rating: 4.27

4.3 Rating 298 Reviews

84 %

of reviewers recommend TK Maxx

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4.3

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband found a bag we wanted to buy for my MIL, asked an associate to unlock it for purchase and she needed to walkie someone. Waited 10 minutes before he went to the fitting room to ask the woman working there to help, she also walkied but would not help. I stood at the jewelry counter for 15 more minutes while my husband still stood by the purse we wanted to purchase. I finally must have annoyed the woman at the fitting room by standing there keeping eye contact that she finally came and asked me if I needed help, I said yes, pointed at my husband who had now stood there for almost a half hour and said he was still waiting to purchase the purse he was standing beside. Literally over a half hour, this was not a busy Saturday. It was a normal Thursday with 4 people behind the register, one at the fitting room, three stocking throughout the store.”

Helpful Report

Posted 2 years ago

“No response to my complaint since 31st Oct 2022. Good evening It is with great regret that I feel the need to complain, however I feel compelled to inform you of the dreadful customer shopping experience at one of your flagship stores in Birmingham city centre. I am a regular customer of your Midlands stores and in particular the Bull Ring store mainly due to the VIP/Gold Label section. Saturday the 29th October I purchased £578 worth of clothes. I picked up a jumper marked up on a red price ticket at £65, I tried it on amongst other clothes and decided to purchase it. When I got to the till a very pleasant young lady said I think there is something wrong with the price so she went off with the jumper to find a manager, a female manager took some time at the opposite end of the tills I guess to do some checks, when the female manager came back, she just handed it to the advisor and said No it’s £79.99! No apology and no eye contact, just walked off, (as if to say - take it or leave it!) The young lady did apologise and asked if I still wanted it, I said yes as I liked it. Whilst she was ringing the items through, I asked the lady to please double check all the security tags are removed, as on 3 previous visits I was stopped at the exit door due to the antitheft devices/tags setting off the alarm.. Once I had paid, I asked if I could leave the bag at the store and collect it later as it was quite big and heavy, she said no problem and gave me a collection ticket to return later that evening which I did. As I continued my day in Birmingham, I stopped a bistro bar and happened to look through my receipt (something I never normally do): To my shock I noticed the till advisor had not only taken the £79.99 but she had also rung up the £65 and not deleted it, so basically, I paid £65.00 more than I should have!!. I went back to the store to collect my bag and asked for a manager, this time I got a gentleman named James, he apologised and sorted a refund for the £65.00. I also mentioned the situation regarding the price mix up earlier and I said this has not been a nice customer experience at all, to which he agreed and said he would look into it!! I then proceed to get my bag of goods and leave the store only for the alarm to off as there was still a security tag attached to some clothing, I was then humiliated as the security officer hailed for a manager and I had to go back to the tills again and this time have the entire contents emptied out while they checked the receipt and every item of clothes for a further security tag, which had been left on one item! All in all, a truly dreadful experience I sure you would agree. I await your response with anticipation Regards”

Helpful Report

Posted 2 years ago

“Bought a pair of slippers, which fell apart within three weeks. Type one product, so not genuine, made especially for tk maxx, something I didn't know at the time. One of my worst purchases ever.”

Helpful Report

Posted 2 years ago

“TK Maxx now using very unethical tactics to get you to spend your money, namely, flagging items as 'low stock' or 'only 3 left' etc in an effort to bounce you into buying what you have in your love list or cart. You buy them only to discover that TK Maxx are telling fibs and that the items are still available and nowhere near low stock - quite the opposite. They do this all the time now especially when they post the new stuff in the morning. Also be wary of the 'skincare' they sell from unknown brands especially if its marked down from a very high price to 10 or 20 quid. I did some research into the brands and they are not legit; and thats putting it mildly. The pricey jewellry is also very, shall we say...questionable in terms of its authenticity. Is it really 14ct gold? Hmm... The whole shopping experience is increasingly dodgy..theyre getting desperate.”

Helpful Report

Posted 2 years ago

“Always found a nice tee-shirt here, or a pair of jeans. Prices have started rising though, feels not so excellent bargain as it once did. I do like the home decor sections, as they give a good scope of bric-a-brac to keep my mind interested. Ok pricing too. The reward scheme feels useless and it should be more keys to money spent. The rewards are very boring, ie I have just logged into John Lewis app and clicked a button to win a dinner for 2 in the Ritz. Or other apps just give things like a free Greg's coffee, just by clicking. "Treasure" wants me to collect expensive keys for "a chance" to win, an advent calendar?!?! (should be free), win 2 tickets to a panto trip (nice but I haven't the time to go to London from Wales).... Or a "chance to win" a year of arts pass, (I mean I'll go once if I'm close, but it's not my thing to go all the time). That's it. 3 so called rewards. Money off next shop is a reward, not a gamble "chance to win"... I sometimes can't be bothered even to get out the card thinking that there is no point. Rather quicker get out of the queue....”

Helpful Report

Posted 2 years ago

“Rarely shopping at TK Taxx now: - Quality, variety, choice gone downhill but prices gone way up. Pushing halloween tat in July. - Delivery cost increased to a fiver; minimum spend £100 to get free delivery now -- used to be £75. - Delivery times very slow - was approx 5 days now almost 2 weeks since I ordered; this is despite receiving notification that it would be delivered earlier in the week. - DPD tracking doesnt work. No updates available.”

Helpful Report

Posted 2 years ago

“First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards”

Helpful Report

Posted 2 years ago

“Unfortunately had a very poor experience on my first visit to the store at Braybrook today. No shopping bags available to purchase (shortage) and would not allow us to use their trolleys to take goods upto our car. Very callously the supervisor and another staff memer repeatedly told us "not our problem" and that we have to go and get a "Coles" trolley and then swap all their goods into those ones as we would not be allowed to take the trolley out of their shop!! What the heck? How rude is that! Why do you keep trolleys if you are so possessive about them and won't let them out of your sight? Why can't you have enough shopping bags when customers are paying for them? Are we meant to place our orders on our hands and heads? Is that being fair or reasonable at all? Very unreasonable and unapologetic staff with poor attitude who advised us "not our problem" when we told them we were inconvenienced. Spent nearly $500 here and had to carry all the items on our hands and ask our small kids also to help carry things out of the store and had to go searching for a Coles trolley to take their stuff to our car. Very dissappointed. First visit (gift card given by friend) to this store probably our last. Sad because they had quite nice stuff. But I won't tolerate this kind of arrogance.”

Helpful Report

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

“This used to be a great store but the last few years it has drastically went downhill the prices even though less than the so called original prices are well over inflated. They also seem to have a lot of black dark clothing know nothing much with colour. I loved it when they had no clue about makes but now they seem to just take a little bit of original prices shame it has got so poor I loved a wee bargain back in the day.”

Helpful Report

Posted 2 years ago

“I used to love tkmaxx and many of my household items, dresses are from this store. But I have experienced something horrible today at tkmaxx Werribee Plaza. While I was going to the trial room the staff advised I can’t take the little items which I was okay with. However after coming out from the trial room the staff kept following me in everywhere. Keep looking at me in a very racist way and walking side by side in every isle. She made me so uncomfortable I just had to pay my bills and leave the store. This made me sick how I was treated.”

Helpful Report

Posted 2 years ago

“Received a damaged item bought online Tk Maxx. They will not refund unless I return to store even though they have had an image sent showing the item damaged.”

Helpful Report

Posted 2 years ago

“It’s gone down hill from when it first opened, in the late 90’s you would find current designer labels that were old stock but still on trend, now it’s just old stock thats isn’t current what so ever unless it’s been left on the rack and it comes back round.”

Helpful Report

Posted 3 years ago

“the best sale and quality clothes”

Helpful Report

Posted 3 years ago

“I returned a suite case that was faulty to kings gate Crawley store and it was within the 28 days returned. The lady manager on that store was rude and did not accept to return the item or communicate as a professional manager for tk max. This happened today 11/11/2021. I have been customer for years and in return I received very bad service I consider it as stealing within the time of refund or exchange. Never buy from them again.”

Helpful Report

Posted 3 years ago

“Really bad customer service in both branches of Coventry. The one at central six couldnt do an exchange or credit for a faulty item without receipt. The manager made a big fuss out of it. Would never shop in this place again and will let so many people not to support theis company.😡”

Helpful Report

Posted 3 years ago

“This is my favourite and only shop now. They have original and absolutely unique clothes and much more other stuff. I'm usually shopping at stationary shop and recently I bought gorgeous coats made in Canada online. I've ordered both on Friday evening and they did arrive next day at 10am. They provide absolutely the best service ever. THANK YOU TKmaxx. You made my day again 🤗”

Helpful Report

Posted 3 years ago

“ZAK at Great northern retail Park Huddersfield went over and above to help me - thanks really helped me Young girl at the till was friendly and efficient even though she was in training :)”

Helpful Report

Posted 3 years ago

“TK Max at Browns Plains Qld is my favourite of all shops the stock is always different every time I visit the prices are amazing so are the quality of goods I also love their seasonal displays eg Halloween and Christmas are my favourites also the staff are so friendly and smiling I would recommend this store to anyone”

Helpful Report

Posted 3 years ago

“Only received a text alert twenty minutes prior to delivery. This was on a Sunday, and we were getting ready to go out. We had to delay our departure to await the parcel arriving. Too short notification, and the Hermes delivery person hammered on the glass porch window, despite a notice reading' please ring the bell!'”

Helpful Report

Posted 3 years ago

TK Maxx is rated 4.3 based on 298 reviews