T.M.Lewin Reviews

Name: T.M.Lewin
Rating: 1.78

1.8 Rating 91 Reviews

20 %

of reviewers recommend T.M.Lewin

Company Reviews

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Metrics

1.8

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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T.M.Lewin 1 star review on 10th August 2022

Kamal

T.M.Lewin 1 star review on 18th October 2021

Amir Chughtai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A loyal customer of TM Lewin for over a decade however will not be shopping with them again. I cannot fault the quality however given they no longer have stores on the high street I felt compelled to write this review to make others aware of the ongoing issues I am experiencing. I returned a suit on the 12th June as it was too small. After chasing several times I was assured my refund was being processed on the 1st July. It’s now the 20th July I still haven’t received my refund and I’ve just been told that TM Lewin are unable to refund customers back to the debit or credit card you paid with, it is now by bank transfer only. I’ve sent my bank details across and have now been told a refund will take at least 14 days! Personally alarm bells are starting to ring with me and I think the company has cash flow issues otherwise why delay to this extent a refund? I wouldn’t recommend buying from TM Lewin unless you are certain of sizing etc.”

Helpful Report

Posted 3 years ago

“Thieves. Awaiting refund of $280 for 5 months! I have been a customer of TM Lewin for a number of years, albeit the physical store before their Australian operation went into receivership. After a sizable purchase of $280.00 online in March 2021 for my wedding, the funds were withdrawn from my account and the product never dispatched. Was promised a refund as a matter of priority in early May 2021. Have sent dozens of emails requesting the refund to empty promises in return (of escalating the issue, making my refund a priority, etc). I was asked for my bank details, they were provided. Still nothing. All I have received is dishonesty - excuses and lies from the highly scripted customer service team. I am now forced to call out TM Lewin as thieves, as many - MANY - others have demonstrated in their reports here and elsewhere online. I will be alerting the Australian Competition and Consumer Commission and my bank of this fraudulent company. I suggest others in my position do the same before TM Lewin can steal others' money before going down the drain in the UK for good. DO NOT BUY. YOU WILL BE THE SUBJECT OF THEFT. You have been warned. A painful $280.00 lesson for me. And don't be fooled by TM Lewin's inevitable scripted response to email me and address my concerns. I have been dealing with them back and forth for what is approaching 5 months. Disgraceful lies and stalling tactics every single time. Never again.”

Helpful Report

Posted 3 years ago

“I am based in Australia and ordered from TM Lewins Australian website. I waited 3 weeks to received my order and when I did I had the complete wrong shirts, ie I order 3 shirts size 16 got 2 shirts size 15… contacted them straight away, let them know it’s incorrect, was told oh well send them back by airmail at your own expense, we will reimburse once we receive them. No apology no explanation. I said that was t good enough, after ten years of ordering and never having an issue I was shocked at how inconsiderate and uncaring they were being. I paid to return the items at my own expense and are now more that $310 AUD out of pocket and still have no shirts. I’ve now got an email from the refunds department saying they’ll refund the cost of the shirts but it will take up to three weeks and doesn’t include the cost of the original £15 pounds postage. So all my effort and time and I’ll still be out of pocket. Numerous requests to speak to someone and 2 months since my order and I’m still nowhere. After more than ten years as a customer I will NEVER order from these guys ever again based purely on this experience… I’ve read the reviews here and recently this seems to be a consistent theme, so I guess that’s it for TM Lewin. I’ve also reported them to Consumer Protection in Australia as well.”

Helpful Report

Posted 3 years ago

“I returned my goods to them 7 weeks ago and I still have not had my refund of over £350. They say I am in a queue but do nothing to process my refund. DO NOT BUY ANYTHING FROM T.M .LEWIN - you have been warned!”

Helpful Report

Posted 3 years ago

“Now 4 weeks after returning items and still no refund of £300 they keep saying it’s in the system I’d advise everyone not to purchase online until they restore customers confidence with prompt payments please see all the reviews on late refunds!”

Helpful Report

Posted 3 years ago

“Brutal service, ordered, waited a week then got email to say everything was out of stock & they cancelled the order”

Helpful Report

Posted 3 years ago

“I will never, ever order a shirt from these people again. No delivery of order and no follow up. I hope they are going to return my money.”

Helpful Report

Posted 3 years ago

“Ordered 6 shirts. 3 came dirty- managed to clean 2 up and returned 1. Now 7 weeks and 2 follow up emails and no refund even though TM Lewin have acknowledged return. Really poor service.”

Helpful Report

Posted 3 years ago

“I wish I had read these reviews before ordering. We ordered, we paid its 2 months now and no delivery. What is particularly annoying is the endless drivel from customer service quoting courier numbers that don’t exist and reasons that don’t make sense. One excuse even quoted hold ups due to our VAT system and excise duty. Firstly we don’t have excise duty on clothing and secondly our country has no VAT. I think they are bankrupt and are just stealing from people. Do not order from this company would be my sorry advice. Not sure what else I can do but keep badgering them in the vain hope they will give me a refund. Again like others 1 star because no stars is not an option.”

Helpful Report

Posted 3 years ago

“I have been waiting for a refund for weeks. I have proof that the items have been received at the returns address. I emailed so many times and have had no response .. It is impossible to get hold of anyone.”

Helpful Report

Posted 3 years ago

“I returned my item over a month ago and have issues with refund. If you are willing to take that risk good luck to you but my advice, do not make any purchase here. One star because no star was no an option.”

Helpful Report

Posted 4 years ago

“After being delivered the wrong item, I spent several months sending emails asking for their error to be corrected. The original order was made in July and, as of the end of December, I have not yet even received any acknowledgement of the problem, other that a couple of robo responses. Disgraceful. Will not be purchasing from TM Lewin again.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“delivery not received no refund received poor communication and no response to emails .do not order online from this company . their response times are shocking .”

Helpful Report

Posted 4 years ago

“Do not buy! They’ve given me no refund despite returning the clothes! And they aren’t replying to emails either”

Helpful Report

Posted 4 years ago

“Why them website still on? No response to any email, no shirts, no money. Communication- zero. Someone should stop them.”

Helpful Report

Posted 4 years ago

“DO NOT PURCHASE FROM THIS COMPANY. Ordered a suit and it was delivered with SECOND-HAND trousers, already worn and even repaired by the previous owners ! Cannot get any response from customer services, I am in the process of commencing legal proceedings to recover my money”

Helpful Report

Posted 4 years ago

“The service from TM Lewin is now rock bottom. Shame, but they have really failed as an online only option. They have taken the order and the money and now over 28 days later are uncontactable by phone and don’t respond to emails. There’s no info or update on their internet. I suggest that they are struggling badly. I wouldn’t recommend you place an order. One star as that’s as low as you can go.. in truth wouldn’t give them that!”

Helpful Report

Posted 4 years ago

“Placed order and wait for 2 weeks, didn't receive, when called to track, been told that your order was out of stock and have cancelled!! Without any email to me! I checked later, and all were in the stock by with new price! Absolutely a shame!”

Helpful Report

Posted 4 years ago

“Ordered on the 27th of May and the order was despatched 2nd of June. Between 2nd of June and today has been several emails from customer support, many of them automated mass replies. After about a month of despatching, the order was declared as lost in transit. I was given 2 options, to get replacements or to get refund. Well, we needed the items ordered so I opted for replacement and was given fully tracked delivery (the initial order was not tracked which is really odd because of their high international delivery charge). It's been 3 months now and I still have not received the order. Getting sick of reading the customer support's reassuring emails "we appreciate this is highly frustrating", "we are commited to getting the order for you in the near future", "sorry for any inconvenience". Honestly, TM Lewin is only a shadow of what it used to be or even less if it is possible. Yesterday I received an email from TML that my order has been cancelled and "As such we have had to cancel your order and we assure you, no payment has been taken." What the...?? Well the payment has definitely been taken on the 31st of May and now they owe me €140,80. Let's see if it takes another 3 months and numerous emails until I see the refund on my credit card. Avoid.”

Helpful Report

Posted 4 years ago

T.M.Lewin is rated 1.8 based on 91 reviews