T.M.Lewin Reviews

Name: T.M.Lewin
Rating: 1.74

1.7 Rating 90 Reviews

19 %

of reviewers recommend T.M.Lewin

Company Reviews

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Metrics

1.7

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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T.M.Lewin 1 star review on 10th August 2022

Kamal

T.M.Lewin 1 star review on 18th October 2021

Amir Chughtai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total conmen. They continued taking orders when going in to administration and have continued afterwards. I sent a lot of the items back that i bought using their returns via Hermes. No tracking number provided, just a QR code i had to scan at the parcel shop and print off the label using their machine in store. I have waited two months and heard nothing back. When following up about returns they are requesting the receipt from the parcel show as proof of return despite having QR codes, downloading a label in the shop and them scanning it in. Nowhere on their site at the time of return did it state the proof of return would be the receipt from the parcel shop. They are still taking orders and not processing returns which should not be allowed. AVOID”

Helpful Report

Posted 2 years ago

“Ordered a dinner suit online , returned March 14th 2022 . Not received refund and can’t get hold of TM Lewin . Think twice before buying as you may not get your money back”

Helpful Report

Posted 2 years ago

“No refund after three months! I also mailed several times to the customer service, no response at all.”

Helpful Report

Posted 2 years ago

“DO NOT TOUCH THEM WITH BERGE POLE. Bought 4 shirts on 7 Jan. One month later Feb 7 still no delivery, customer support doesn't seem to care. No chat. No phone. Only communication through email submission via their site to which they provide generic useless answers. Asked for immediate refund, no reply for that. Absolutely disgusting experience. Tracking from Hermes last update on 20 Jan says: "We're sorry your parcel is delayed, we'll update as soon as the parcel is out for delivery." Since then heard nothing from them.”

Helpful Report

Posted 2 years ago

“Returned my order over 3 months ago, no acknowledgement it has been received, no reply from customer service, no money back. I will not be ordering from them again”

Helpful Report

Posted 2 years ago

“My only regret is having to give this company 1 star - if only the option of "ZERO" was possible, i would have done it. This company believes in customer service, the same way you believe in living with a cancer! Avoid this company with all your effort. Remove them from your mailing list and ignore all the "specials" - they are all worthless. Product is mediocre at best. Service and deliver is worth ZERO! Worse experience I have ever had to endure!”

Helpful Report

Posted 2 years ago

“Loyal customer of TM Lewin for over 10 years, always buy my shirts from them. Since they have closed their shops the online service quite frankly is diabolical! Ordered two shirts online and then a week later - YES a whole week, I get two e-mails saying they are out of stock so they have simply cancelled the order and that I will have to wait up to 7 days for my refund. Really disappointing that it takes them 14 days to deal with this when it should be instant. Won't be using them again. AVOID.”

Helpful Report

Posted 2 years ago

“Ordered 4 shirts on 27th of November as a Christmas gift for my partner and today, 17th of December I have not received it; nor I have received any response to the 2 inquiries I sent them. What a miserable customer experience- never again”

Helpful Report

Posted 2 years ago

“Ordered 3 suits. Returned 2. Have only been refunded for the trousers. Still owed over £350. Impossible to get resolved with them. They do not seem interested. Beware.”

Helpful Report

Posted 2 years ago

“Folks, if anyone is going to order a suit from TM Lewin, I would strongly advise you not to do that. Ordered the suit, but unfortunately I chose the wrong size. Sent it back to the shop, following all the rules described on the website. A month later the parcel came back. According to the tracking number, it just spent two weeks in the post office in England and the post office sent it back. I have contacted support a few times asking what to do next, sending copies of receipts, pictures of labels, only once I was able to talk in detail with one manager who even promised to help, but a month has passed and things have not moved on. I have been a customer of TM Lewin since 2002. I used to buy shirts and suits in off-line shops more often, of course, but lately I have started to use the online shop. I didn't expect that kind of attitude - complete indifference and inaction. The £275 + shipping was a waste of money. I thought everyone was fighting for their customers during the pandemic, but they seem to have too many customers. :( If anything, my order number is 50096825 to confirm the situation.”

Helpful Report

Posted 3 years ago

“Now everyone complain about their services, what can we do to stop them from getting people's money.”

Helpful Report

Posted 3 years ago

“No shops and No idea! I need a bow tie and they have no idea to a delivery time scale. This is a busineess about to go under, whatever happens don't buy gift vouchers as the won't be around in the New Year!”

Helpful Report

Posted 3 years ago

“Do not order online with them. they use Hermes, the absolute delivery service in existence. No way to contact them nor to complaint. I ordered a suit as i needed it urgent, after over a week still not delivered and no explanation given. ( I paid extra for a quicker delivery). Would give 0/5 if i could!”

Helpful Report

Posted 3 years ago

“Terrible Customer service! Sent Wrong Item won't replace - I need the item for an event.”

Helpful Report

Posted 3 years ago

“NO STARS! Returned 2 shirts 8 weeks ago and still not received my refund! Have emailed them three times and all they say is "we are experiencing delays in processing refunds" never ever buying anything from this lot again!”

Helpful Report

Posted 3 years ago

“I would leave less than one star if I could. They are sending me fob off emails in response to my emails regarding a refund. They have my cash and their product back - not good enough!”

Helpful Report

Posted 3 years ago

“I was given a mens shirt as a gift, wore it once, for 5 minutes, upon which the short tore near one of the button holes. I sent photos of the shirt to TM Lewin, customer services declined to provide a refund for a faulty product, without a receipt. Never purchasing from them again.”

Helpful Report

Posted 3 years ago

“Appalling, had a gift voucher that had expired due to pandemic and illness in the family, would not extend or consider extension. been a long term customer, £150.00 down the drain, but of course was paid for... very short sighted - disappointing.”

Helpful Report

Posted 3 years ago

“Ordered 3 shirts. One was sent with no packaging but only inside a flimsy bag. When the bag was opened a super strong pungent smell of cologne rushed out. The shirt was obviously used and worn. Disgusting! Never again. The customer service was useless. I was a loyal customer but no more.”

Helpful Report

Posted 3 years ago

“A loyal customer of TM Lewin for over a decade however will not be shopping with them again. I cannot fault the quality however given they no longer have stores on the high street I felt compelled to write this review to make others aware of the ongoing issues I am experiencing. I returned a suit on the 12th June as it was too small. After chasing several times I was assured my refund was being processed on the 1st July. It’s now the 20th July I still haven’t received my refund and I’ve just been told that TM Lewin are unable to refund customers back to the debit or credit card you paid with, it is now by bank transfer only. I’ve sent my bank details across and have now been told a refund will take at least 14 days! Personally alarm bells are starting to ring with me and I think the company has cash flow issues otherwise why delay to this extent a refund? I wouldn’t recommend buying from TM Lewin unless you are certain of sizing etc.”

Helpful Report

Posted 3 years ago

T.M.Lewin is rated 1.7 based on 90 reviews