Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices. Always have what i need in stock. The app works great and items are ready for pick up almost immediately. I always set off as soon as i order and get a txt before i get there ( 10mins away).”

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Posted 3 years ago

“We shop here regulary Feeder rd Bristol Jordan speedy an very helpful polite chap”

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Posted 3 years ago

“Shoped at Gt Yarmouth to get a click & collet, staff were so helpful, 10/10 to tem.”

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Posted 3 years ago

“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell. It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike. With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”

Toolstation UK 5 star review on 9th May 2021

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Posted 3 years ago

“Despicable treatment of a female customer that they have yet to respond to.”

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Posted 3 years ago

“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”

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Posted 3 years ago

“Just watched that video . Disgusting treatment of a customer . You’ll never have my money but I’ll have the video at hand to show others .”

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Posted 3 years ago

“Excellent service from Rodger, top friendly guy, even gave me a lick of his ice cream!”

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Posted 3 years ago

“Staff at Toolstation Crayford make shopping in their store an absolute pleasure...... 10/10 all day long.”

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Posted 3 years ago

“very poor service”

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Posted 3 years ago

“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too. The level of offensive language and behaviour was truly abhorrent to witness. In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against. I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”

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Posted 3 years ago

“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”

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Posted 3 years ago

“Appalling conduct by male staff member harassing, victimising and verbally abusing a woman who is mask exempt. Disability Discrimination is unlawful. I think Roger is about to get a crash course in the Equality Act. The fact the company hasn't even made a public statement on this hate crime shows just how clueless they are about their statutory obligations.”

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Posted 3 years ago

“Staggeringly awful treatment of a lady shopper in your store! I just saw video footage of a male member of your staff in your Northampton branch directing obscene language, aggressive and de-humanizing abuse against her! Clearly abject fun and derision was made of her disability which is appalling, illegal and unacceptable. I will not be using your store, nor any others anywhere in the UK in future. All my friends will be appraised of this to avoid your shops. I hope the poor lady concerned recovers sufficiently to receive full apology and redress without reservation or delay from your company for her suffering at the hands of this criminal. He, (this foul mouthed aggressor) I would firmly trust, is no longer in your employ and will face just deserts at law!”

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Posted 3 years ago

“Wow just seen the video of your disgraceful foul mouthed staff memeber who verbally attacked a disabled woman who is exempt from wearing a face covering. I would be sacking this disgraceful employee and educate the rest of your staff on the LAW !!!!!!! Absolutely disgusting behaviour......”

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Posted 3 years ago

“I've just watched a video of a woman who is medically exempt, be verbally abused by a man at the Northampton store. Violating so many laws that I hope she takes legal action for discrimination. It's in the companies best interest to remove people in CUSTOMER SERVICE who cannot treat customers WITH SERVICE.”

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Posted 3 years ago

“Just seen the video on social media bang out of order.”

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Posted 3 years ago

“Have seen the video footage of a member of your staff verbally abusing a lady in your store. What an absolute disgrace. You need to educate your staff. You are breaking the law discriminating against someone who is exempt.”

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Posted 3 years ago

“Have seen the video clip of the absolutely disgusting behaviour of one of your staff . The man responsible must be immediately dismissed and Toolstation need to educate staff on government guidelines and not question the public's exemptions .”

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Posted 3 years ago

“If the dog I mean man who shouted verbal abuse at the lady for not wearing a mask is still working at your one of your branches in Northampton then you as a company should be a ashamed of yourselves. There is no need to investigate. He quite clearly was rude to this lady. Anybody that speaks to to customers like that should be immediately sacked. And by the way. SHAME to the staff in that store that seemed to do absolutely nothing about that man!!!”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews