Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“went to Diss branch- very friendly, helpful and fast served by chris. I'm a carpenter by trade and very rarely write a review but i was impressed by the service. will be using toolstation from now on and not the one across the road ------fix. thanks frank breen”

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Posted 3 years ago

“Such great customer service they really helped me find what I was looking for and I was not rushed which was nice. A lady called Jaime served me such a lovely lady who was so helpful. Keep up the good work. P.S the drinks machine is an added bonus x”

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Posted 3 years ago

“Website is terrible, you search for a specific item but the website takes you to a totally different items”

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Posted 3 years ago

“Very unhelpful customer services who didn't care what I said even after paying for my order that did not get delivered. They should take a leaf from screwfix who always have stock when you order unlike toolstation.”

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Posted 3 years ago

“Purchased a chainsaw and the starting toggle broke on the first day of use. Toolstation refused to take back, refund or exchange. Told me to call the manufacturer and they will arrange to pick it up. I refused to leave the shop until they sorted it. The pick up by the manufacture is more than a week away. I have had to purchase another chainsaw elsewhere in order to get work done. Toolstation customer service is non-existent and I am pretty sure they are breaking the law by refusing to exchange or refund. Do not purchase tools from this retailer if you want any backup support when they break. Reply from Toolstation 18 hours ago Good Afternoon, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. I am not sure why they refused to exchange this for you, as you have a 1 years warranty with us and 30 days to return any unwanted items. You will only need to contact the supplier if it has gone over our 12 month warranty policy. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards, River Did what they suggested above been online with them for over 1 hour so far and still not resolved. Avoid this company at all costs”

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Posted 3 years ago

“I managed to mis - order a garden trimmer. When it arrived there wasn’t a charger in the box so I re- read the description in the brochure & found I hadn’t read it properly. I went into Harlow Store & Morgan served me, Wonderful service ! I can’t thank her enough for sorting my error so quickly. This young lady is a credit to your business.”

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Posted 3 years ago

“Can anyone tell me why stock levels are non existent. Not even got 25mm conduit and fittings unless I want to drive past 3 stores to purchase. We have a new store in town, nice staff, but, just no stock, this includes simple things like plasterboard screws in the past. If they want to compete, they need some stock.”

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Posted 3 years ago

“It's no wonder Amazon are taking business from everyone. When Toolstation say next day delivery and charge you extra they are lying. Do not stake your business on their promises.”

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Posted 3 years ago

“Very quick accurate service”

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Posted 3 years ago

“Great prices. Always have what i need in stock. The app works great and items are ready for pick up almost immediately. I always set off as soon as i order and get a txt before i get there ( 10mins away).”

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Posted 3 years ago

“We shop here regulary Feeder rd Bristol Jordan speedy an very helpful polite chap”

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Posted 3 years ago

“Shoped at Gt Yarmouth to get a click & collet, staff were so helpful, 10/10 to tem.”

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Posted 3 years ago

“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell. It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike. With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”

Toolstation UK 5 star review on 9th May 2021

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Posted 3 years ago

“Despicable treatment of a female customer that they have yet to respond to.”

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Posted 3 years ago

“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”

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Posted 3 years ago

“Just watched that video . Disgusting treatment of a customer . You’ll never have my money but I’ll have the video at hand to show others .”

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Posted 3 years ago

“Excellent service from Rodger, top friendly guy, even gave me a lick of his ice cream!”

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Posted 3 years ago

“Staff at Toolstation Crayford make shopping in their store an absolute pleasure...... 10/10 all day long.”

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Posted 3 years ago

“very poor service”

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Posted 3 years ago

“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too. The level of offensive language and behaviour was truly abhorrent to witness. In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against. I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 698 reviews