Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been into the Diss branch twice now. Had to wait quite a while to get served even though there was only one other customer in there. When I did get served it took ages for them to process four items! On the second visit I was charged for a box of screws I didn't have. Didn't notice this until i got home and put my glasses on (very small feint print). Had to drive back to get a refund, 3/4 hr round trip + fuel! I will perhaps stay with screwfix.”

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Posted 3 years ago

“I shopped at Toolstation in bridgewater Somerset today, the staff were very helpful and went above and beyond for me. I would like to thank them greatly for their hard work and I appreciate their customer service and their help. I would like to personally thank Marcin, Rajdeep and Saima. Thank you very much.”

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Posted 3 years ago

“Bought 2 packs of reed screen today when I took one out of the package most of it fell apart I should of took it back straight away but I was eager to finish a job I had started and I thought maybe I would try to paint it to see how it looked I used dark oak shed paint which I also purchased from here but even after painting it still looks cheap and nasty I'm really disappointed with the quality its really bad the worst I ever bought but as I've painted it it's to late to to return one pack but I will be returning the unused pack I would definitely not recommend buying this item”

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Posted 3 years ago

“Great service from Steve and Andy at the new Christchurch, Dorset store. Knowledgeable and very helpful”

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Posted 3 years ago

“Terrible experience. I placed an order for some Wessex LED GU10 bulbs online (14/09/21). After placing the order, a message appeared on the screen "The order was not valid please try again". So I did and I obtained the same message. However, I then received a text notification from my bank for 2 separate payments taken by toolstation for the 2 purchases (£5.98 x2) but I didn't receive any confirmation email. Why was the money taken? I immediately went into the toolstation store in Huddersfield and notified Vicky the manager and showed her my banking app and evidence of the 2 payments. She called customer services and they stated I would recieve a refund after 2 days, she wrote this on the back of my receipt for the bulbs I then purchased instore. 1 week later I have recieved nothing. I went back into store today and the store assistant called customer service again and I was once again fobbed off. I just want my money back!!! Why should a customer have to chase after their stolen money??? Sort it out toolstation!!! You're the ones who had a system problem on the day of my purchase. GIVE ME MY REFUND.”

Toolstation UK 1 star review on 21st September 2021

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Posted 3 years ago

“Great customer service I received today, had a problem getting the correct item.,nothing to much for steph,went that extra mile to make sure everything was in hand. Thanks so much”

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Posted 3 years ago

“I did not know exactly what i needed for the job i was doing. Ellis told me to purchase ALL the items that we spoke about, in the knowledge that I could return ALL the items (in good condition) within 30 days for a full credit. It worked - well don TS”

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Posted 3 years ago

“Great customer service- spent a lot of time helping me get the right shade light bulb to match my current ones, a harder job than I thought! Very patient and couldn’t have helped more”

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Posted 3 years ago

“Toolstation in derker have the most helpful staff I’ve been waiting 3 weeks for a crowbar from screwfix got the same one in 2 minutes from toolstation”

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Posted 3 years ago

“Awful customer service from Simon the Director! Was at a Toolstation the other week and was served by Simon the Director. He said he was helping teach the other staff in branch when we spoke. He got my order wrong, wasn't wearing a mask and was spitting a lot when talking, had ketchup or blood on his tie & was swearing at other staff. I was shocked! I walked straight out and went to Screwfix. The item was cheaper and the service was amazing. Seems like Toolstation isn't a great place to buy or work. Avoid! Thanks. Billy Hawkins”

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Posted 3 years ago

“Awesome customer service 😊very friendly staff.”

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Posted 3 years ago

“Popped into Toolstation Merton yesterday to pick up a couple of orders - needed to make a change as had made a mistake in one of the orders - all was done quickly and efficiently - with a smile - by Sammie. Well done Sammie - well done Toolsatation.”

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Posted 3 years ago

“Arrived at Chippenham branch to collect an order I accidentally placed with another branch.Served by Keiran who sorted it all out without any drama.Extremely helpful and polite.Excellent customer service skills. THANK YOU KEIRAN,you are a SuperStar.”

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Posted 3 years ago

“Used Hastings branch great service by a young girl very helpful and polite”

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Posted 3 years ago

“Excellent service Diane was more than helpful on a refund excellent friendly place to shop”

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Posted 3 years ago

“On Friday 13th having drive. From Shepton mallet depot who were helpful but didn’t have the item in stock. I got to Bridgewater depot at 1715 to find the store closed. I went to the car park where there was two members of staff. I asked why the store was shut when it said 1900 and I had had order confirmation. It was explained to me that they weee very short staffed and for reasons to do with that they had shut early. I needed the item as I was leaving early in the morning for a caravan holiday. I asked if the manager was still around to which the man said he was the manager. He then kindly went in and got my electric hook up. So thank you PAUL, for your customer care even after a long day which obviously had been syressful and also thank you to the other lovely member of staff who’s name I didn’t get. You Rock Paul and our holiday has been great so far. Jane Higgs”

Helpful Report

Posted 3 years ago

“Wrong item sent. 30 minute wait on phone. 3 day wait for email response. Tweeted and response within few minutes asking for order number and address. Sent order number, response we do not recognise that order number. Sent photo of invoice and they found it and did arrange for right item to be sent. Why are they only efficient when posted on a social media site that can be seen by anybody. They then asked me for a review, received a response that it did not meet their guidelines and so unable to post. Their customer service is terrible and lots of items are not in stock. Used to be a good company but have sadly gone downhill recently.”

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Posted 3 years ago

“Charles from Dumbarton branch was very knowledgeable helpful and very polite and a pleasure to deal with”

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Posted 3 years ago

“Elgin branch. Served by Hugh who is a new member of the excellent staff. Knowledgeable, not intimidating to non trade customers. Excellent experience. He and his colleagues make buying light bulbs and tubes an absolute pleasure”

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Posted 3 years ago

“Customer service are in the bygone days unable to help with any compensation to clean my garage caused by burst tubs of wood paint ordered on line which were not packed correctly which the local depot said they are having the same problem all the time never again”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 698 reviews