Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my items on TOOLSTATIONS website on Thursday & collected Friday morning, everything was spot on, easy to order, collection was so easy & the store person Graeme at our Louth branch in Lincolnshire was exceptional, polite, courteous & very helpful. I will certainly be using Tool station again. Thanks.”

Helpful Report

Posted 3 years ago

“Just the best of the rest for almost anything”

Helpful Report

Posted 3 years ago

“Harlow team are always friendly and helpful. Great range of products always in stock and at great prices”

Helpful Report

Posted 3 years ago

“The shop in wsm took my order but when I went to pay I was asked if I could use a card as they had put the tills away. Why I wasn't told this beforehand so I didn't waist my time nobody knows. There are no notices of company policy to say 20 minites before closing they don't take cash. The manager was abusive called the police. I offered her the option to open a till. I was told it was my own fault as I was ordering 10 minites before the close for businesses. The store assistant told me I was an idiot when I asked what am I meant to do. He told me to go to a bank and pay my money in. Not particularly good advice or customer service. I tried to lodge a complaint with the store manager. But she couldn't take complaints however She sceemed an email address at me. Refused to Wright it down. After requesting them to write it down while she was using the panic button talking to the police. The assistant scribbled something illedgable on a piece of till role and slammed it on the counter. So thanks for waisting my time tool station. No need to apologise for your substandard service. I think the message is loud and clear. TAKE YOUR BUSINESS ELSEWHERE. No apology. Just ordered to leave as I'm obviously at fault together with false alligations to the police. So I suggest going to screw fix who have a larger product range customerservice skills and now will even make traids people a free tea or coffee to take away”

Helpful Report

Posted 3 years ago

“Used the Toolstation in Treforest, Pontypridd the staff there are always willing to help with queries, helpful on products and carrying the goods to your car. Julie there has also been very helpful, try to use this branch all the time.”

Helpful Report

Posted 3 years ago

“Customer service second to none. Friendly helpful staff, retuning product no issue. Fin was especially helpful.”

Helpful Report

Posted 3 years ago

“shopped atthe Bedford store and was served by Dejan so helpful, even asked about the Macmillan charity well done. I used to be a Toolstation manager and would have been so happy to have him on my team.”

Helpful Report

Posted 3 years ago

“Very poor customer service. I purchased 2 consumer units from Toolstation. Both turned out to be faulty, but we did not realise this until a day had been spent wiring them in. They both contained faulty RCCDs (4 in total). I asked Toolstation to replace 2 of the faulty parts and credit me for the ones that I was returning and would have to replace elsewhere (because Toolstation did not have the parts in stock). They insisted that I had to unwire the consumer boxes and send them back for a replacement or refund and referred me to their smallprint. Next time I will be shopping at a local wholesaler rather than using a company who clearly have no regard for customer service or satisfaction”

Helpful Report

Posted 3 years ago

“Very helpful staff and a good service,always have what i require”

Helpful Report

Posted 3 years ago

“So happy to have a toolstation in Colne Lancs. Went in today and was served by Tom and Nic. Brilliant friendly service. The prices were very competitive. Will be using again. Thankyou Nic and Tom. You're a credit to toolstation”

Helpful Report

Posted 3 years ago

“The service we receive from toolstation staff is second to none. A young lady named Shannon from the Gosport branch was very helpful and knowledgeable about a product that we were looking for and went over and above to locate the item in store with which we were able to use. So thank you Shannon and to Toolstation in general for your outstanding service.”

Helpful Report

Posted 3 years ago

“Easy, great value and very prompt service and collection.”

Helpful Report

Posted 3 years ago

“Very helpful, friendly staff in the Bracknell branch. Was served by Dan, would highly recommend this store.”

Helpful Report

Posted 3 years ago

“Very good!!!!”

Helpful Report

Posted 3 years ago

“Quick and efficient service with competitive prices”

Helpful Report

Posted 3 years ago

“Great service lee was very helpful.”

Helpful Report

Posted 3 years ago

“People are not treated with respect”

Helpful Report

Posted 3 years ago

“Helpful and polite”

Helpful Report

Posted 3 years ago

“I popped into the Islington branch to by some plaster board fixings I had no clue on which one I should get and I recieved help from Tyrone he was very patient and made sure I got a suitable pack, definitely pleasant staff at Islington Toolstation.”

Helpful Report

Posted 3 years ago

“Toolstation Team Valley Gateshead is a credit to the business Staff very friendly and efficient 5 star service Colin”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 693 reviews