Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service second to none. Friendly helpful staff, retuning product no issue. Fin was especially helpful.”

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Posted 3 years ago

“shopped atthe Bedford store and was served by Dejan so helpful, even asked about the Macmillan charity well done. I used to be a Toolstation manager and would have been so happy to have him on my team.”

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Posted 3 years ago

“Very poor customer service. I purchased 2 consumer units from Toolstation. Both turned out to be faulty, but we did not realise this until a day had been spent wiring them in. They both contained faulty RCCDs (4 in total). I asked Toolstation to replace 2 of the faulty parts and credit me for the ones that I was returning and would have to replace elsewhere (because Toolstation did not have the parts in stock). They insisted that I had to unwire the consumer boxes and send them back for a replacement or refund and referred me to their smallprint. Next time I will be shopping at a local wholesaler rather than using a company who clearly have no regard for customer service or satisfaction”

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Posted 3 years ago

“Very helpful staff and a good service,always have what i require”

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Posted 3 years ago

“So happy to have a toolstation in Colne Lancs. Went in today and was served by Tom and Nic. Brilliant friendly service. The prices were very competitive. Will be using again. Thankyou Nic and Tom. You're a credit to toolstation”

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Posted 3 years ago

“The service we receive from toolstation staff is second to none. A young lady named Shannon from the Gosport branch was very helpful and knowledgeable about a product that we were looking for and went over and above to locate the item in store with which we were able to use. So thank you Shannon and to Toolstation in general for your outstanding service.”

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Posted 3 years ago

“Easy, great value and very prompt service and collection.”

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Posted 3 years ago

“Very helpful, friendly staff in the Bracknell branch. Was served by Dan, would highly recommend this store.”

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Posted 3 years ago

“Very good!!!!”

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Posted 3 years ago

“Quick and efficient service with competitive prices”

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Posted 3 years ago

“Great service lee was very helpful.”

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Posted 3 years ago

“People are not treated with respect”

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Posted 3 years ago

“Helpful and polite”

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Posted 3 years ago

“I popped into the Islington branch to by some plaster board fixings I had no clue on which one I should get and I recieved help from Tyrone he was very patient and made sure I got a suitable pack, definitely pleasant staff at Islington Toolstation.”

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Posted 3 years ago

“Toolstation Team Valley Gateshead is a credit to the business Staff very friendly and efficient 5 star service Colin”

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Posted 3 years ago

“The most helpful staff in DIY anywhere, especially the Gateshead team valley..”

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Posted 3 years ago

“Excellent service at the aberdare store. Was served by Elliott who was friendly and good. Fast and efficient service”

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Posted 3 years ago

“Visited the store in Bideford today for the first time. Greeted by two lovely happy ladies who made my visit enjoyable from the minute I walked in the door. Nothing was too much trouble. I will definitely be visiting again. Attentive and helpful. Credit to the company. Well done ladies”

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Posted 3 years ago

“Bought a couple of dewalt power tools at the aberdare branch Alex the salesperson was very attentive nothing was to much trouble A credit to the company 10/10”

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Posted 3 years ago

“Excellent service. Used click and collect service for the first time this evening. Order ready within minutes. Welcomed by the store staff, very friendly. Great prices and an array of products. Welcome addition to Bideford. 10/10 would highly recommend this store”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews