Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with anything I have bought from Toolstation - however I had to return an unwanted mouse repeller this week. I was served with a smile by John in Tonbridge and in minutes was refunded. I wish all salespeople were as amiable as he was - thank you Toolstation.”

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Posted 4 years ago

“Toolstation Sleaford Lincs. Staff always very helpful and since recently opening feel like I need to go almost on a daily bases. Lucky for me it is very conveniently located.”

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Posted 4 years ago

“Excellent staff. Always prompt. Definitely use all the time”

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Posted 4 years ago

“Amazing service, quick and easy. Staff are very helpful and friendly. 5 * all the time. Keep up the good work guys and girls.”

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Posted 4 years ago

“This company time after time out prices and performs the competition, the staff are helpful and during the Covid 19 pandemic they have exceded all expectations. Stock levels are good in all branches, of which I use several on an almost daily basis.”

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Posted 4 years ago

“Because of Covid 19 Plus all the great weather in May I have like others spending time in the garden. So I have been after a small sprinkler, Hozelock plus round garden sprinkler fitted the job with good reviews, but they were like gold dust, so I ended up using a hose reel however I was on the lookout for one and Sleaford TS got some in plus my hose pipe split after many years of good use and they also had the one I wanted which was also the only TS that did in my local area (Lincoln) so of to Sleaford to collect my Click and Collect. Thanks Sleaford for the easy pick up”

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Posted 4 years ago

“Needed 4 nine inch angle grinder metal cutting disks today for my brother in laws machine; major metal fence removal project on the go! I hadn’t used Toolstation before but as all the usual stores that I use (Screwfix, Homebase, etc) didn’t have any I dropped in to the Sleaford store. Very helpful staff found the disk that I needed, which I bought, and although they had only one in store, they gave me the catalogue and advised me to check the on line site to see if any of their other local stores had 3 more. Subsequently I registered on line and found that the Newark store had 3. Ordered click and collect which was very easy to do, drove over to Newark and collected the 3 disks; job done. Bottom line is that the excellent customer service in Sleaford prompted me to look further at purchasing from Toolstation; well done Sleaford Toolstation, I will certainly use you again for my DIY kit needs.”

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Posted 4 years ago

“Very happy with Click and Collect at Stirling yesterday. Polite and friendly service.”

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Posted 4 years ago

“Excellent prices and great customer service!”

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Posted 4 years ago

“Another no fuss service from the Ross on Wye team. Well done guys.”

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Posted 4 years ago

“I have been lucky enough to be working during lockdown and have great service and attitude from the staff at the St Albans throughout. Thanks”

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Posted 4 years ago

“Excellent customer services. and very friendly staff.”

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Posted 4 years ago

“An excellent company with fantastic customer service. Great products at great prices. No quibble refund from any issues. You only have to spend £25 for free delivery.”

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Posted 4 years ago

“The lovely man delivered my item for me as he was passing ordered from M/bro branch as other were oos.”

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Posted 4 years ago

“Excellent service as always from Toolstation Ayr branch. Nothing an issue, every click and collect ready within 30 mins. Keep up the good work.”

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Posted 4 years ago

“Fantastic service and help from Mike at the Hazel Grove store. Punch bag bracket is solid. Thank you!”

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Posted 4 years ago

“Ordered some items from Hazel Grove and was served by Mike. He was brilliant at explaining exactly how to use the items as I didn’t have a clue. Mike was patient and his customer service was next level. Punch bag bracket.”

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Posted 4 years ago

“Quick click collect Cambridge branch”

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Posted 4 years ago

“Well done the Ross On Wye branch. Always good service and never have problems with orders. Keep up the good work.”

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Posted 4 years ago

“Through all the bad times right now this company as been absolutely great doing everything possible to make it safe when collecting your goods”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews