Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wall fan from Tool station for £28 and booked the electrician in to do the work. Tool station had sent the incorrect fan, a ceiling fan costing £84- I returned it and they refunded my original price - however my electrician charged £50 call out fee, I am still awaiting from Tool station as the assistant said she could only refund me on my original order and I had to claim the £50 via tool station with a complaint- still awaiting this response as 2 days ago”

Helpful Report

Posted 1 year ago

“Toolstation borehamwood has good stock levels. Good staff who are really helpful. The manager Paula is excellent. 5 stars all round.”

Helpful Report

Posted 1 year ago

“Ordered in store for a door handle £200 they said it will arrive the next day. I went to collect and was told they didn't have it in stock at the warehouse, so they refunded me in store. I still haven't received my refund into my bank account! So I paid £200 for absolutely nothing! Really frustrating! Will be getting my bank to get the refund for me.”

Helpful Report

Posted 1 year ago

“Ordered 15mm. Compression connectors to be delivered. They arrived with no nuts or olives🤢”

Helpful Report

Posted 1 year ago

“Toolstation Wiggenhall Rd staff is so nice. Specially Mr ZAHIR. We have a gas and electric company so we use this branch almost every day. Mr ZAHIR is so nice polite and very helpful. Highly recommended”

Toolstation UK 5 star review on 22nd March 2023

Helpful Report

Posted 1 year ago

“I bought 2 Abracs disk blades for cutting 20mm porcelain, £9.99. Amazing blades went through the porcelain with ease. After using for 2 days dry, still cutting with ease. True and sharp cuts.”

Helpful Report

Posted 1 year ago

“Great customer service very friendly staff, smethwick branch was very helpful and efficient. I highly recommend going there. Thank you for all your help.”

Helpful Report

Posted 1 year ago

“They do not even deserve 1star. Purchased an orbital Milwaukee sander on the 2nd of February. Sent almost immediately for repair as it doesn’t rotate. It came back and was exactly the same. So went for repair again. This time took 2 weeks because store manager (Lucy) didn’t send it off. Came back and still didn’t work. I called the repair centre and he tried telling me it doesn’t spin round! (Orbital sander!) the clues in the name fgs! My friend has the same tool and weirdly his spins round🤯.Then the store manager at cross green leeds (Lucy) became very confrontational and said stop been an awkward customer and just return it for refund and buy a different sander🤯. The fact I have many Milwaukee tools would suggest I would like the batteries to fit all my tools. This was obviously beyond her comprehension when I explained 🤪. She said other things that angered me so I left and contacted Andreia at customer care instead as I was in no mood for an argument with a stroppy young girl who obviously knows nothing of been a manager, tools for tradesmen or customer service. Now Andreia atleast tried to sort it out. But then her manager stepped in and basically said my time and money going back and forth to store was of no importance!😡 I was basically offered a poor alternative for which I’d have to purchase more from them to make work or a refund. After all the hassle I’m just gonna take my refund and never use them again! I’ve been using toolstation since it opened on an almost daily basis. If they don’t value my business I’m pretty sure they won’t value yours! Stay well clear and go elsewhere for your tools. Preferably somewhere with actual customer service!”

Helpful Report

Posted 1 year ago

“Staff in anniesland toolstation are very good. Really helpful and understanding even when there's an Internet mistake”

Helpful Report

Posted 1 year ago

“just had a great experience at toolstation workington .I was there to buy a dewalt drill I am 73yrs old and wanted the drill for my grandson, clare and ricky who helped me had the patients of a saint. I am not really up to scatch using my phone, so when i saw a sign in the shop saying i could save 10% if i downloaded the toolstation app, clare and ricky went out of their way to help me with the app saving me 10%.could not thank them enough. will definitely go back .”

Helpful Report

Posted 1 year ago

“Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery !”

Helpful Report

Posted 1 year ago

“Great service from Kojo in Acton tool station. Really looked after us. Manager Faisal was also very helpful Showed us all the options and helped us get a deal wherever there was one offered.Love the team here. Will recommend! 5stars!”

Helpful Report

Posted 1 year ago

“I ordered a pair of gents slip on design safety boots which unfortunately were too small. Toolstation appear to use a third party for their footwear (Footsure Western Limited) whereby you are unable to return the item at the local Toolstation branch. For the return Toolstation offered a returns label and when the items is received by them, they would then deduct £9.99 from the original price paid! My advice is to steer clear if you are unsure whether the footwear will fit, otherwise you will be out of pocket:(”

Helpful Report

Posted 1 year ago

“Great service this evening, greeted with smiles! Thanks Mel and Lucy!”

Helpful Report

Posted 1 year ago

“Bought 15W oven bulb which worked fine when installed but blew immediately when gas oven used first time. Previous bulb worked for years. My first bad experience of Toostation so very diappointing. Couldn't find how to leave review on their web site.”

Helpful Report

Posted 2 years ago

“Placed Order, haven't had confirmation, 30 mins on 'Chat' to be told its in Security check, then chat ceased ?! ....... Not good for customer experience ! Will I or won't I get my order or money refunded ? Some customer training needed here.”

Helpful Report

Posted 2 years ago

“Quick and efficient. Suitable alternative provided when the product I wanted wasn’t in stock.”

Helpful Report

Posted 2 years ago

“Order not received. Refund not received. Customer service non existent. Order elsewhere.”

Helpful Report

Posted 2 years ago

“Great customer service very friendly staff, nikki from the Corby branch was very helpful and efficient. I highly recommend going there. Thank you for all your help.”

Helpful Report

Posted 2 years ago

“Have what you need, free delivery service for quite a low spend. Plenty of local depots for collection, new ones opening.”

Helpful Report

Posted 2 years ago

Toolstation UK is rated 3.7 based on 693 reviews