Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

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“I bought 2 Abracs disk blades for cutting 20mm porcelain, £9.99. Amazing blades went through the porcelain with ease. After using for 2 days dry, still cutting with ease. True and sharp cuts.”

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Posted 1 year ago

“Great customer service very friendly staff, smethwick branch was very helpful and efficient. I highly recommend going there. Thank you for all your help.”

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Posted 1 year ago

“They do not even deserve 1star. Purchased an orbital Milwaukee sander on the 2nd of February. Sent almost immediately for repair as it doesn’t rotate. It came back and was exactly the same. So went for repair again. This time took 2 weeks because store manager (Lucy) didn’t send it off. Came back and still didn’t work. I called the repair centre and he tried telling me it doesn’t spin round! (Orbital sander!) the clues in the name fgs! My friend has the same tool and weirdly his spins round🤯.Then the store manager at cross green leeds (Lucy) became very confrontational and said stop been an awkward customer and just return it for refund and buy a different sander🤯. The fact I have many Milwaukee tools would suggest I would like the batteries to fit all my tools. This was obviously beyond her comprehension when I explained 🤪. She said other things that angered me so I left and contacted Andreia at customer care instead as I was in no mood for an argument with a stroppy young girl who obviously knows nothing of been a manager, tools for tradesmen or customer service. Now Andreia atleast tried to sort it out. But then her manager stepped in and basically said my time and money going back and forth to store was of no importance!😡 I was basically offered a poor alternative for which I’d have to purchase more from them to make work or a refund. After all the hassle I’m just gonna take my refund and never use them again! I’ve been using toolstation since it opened on an almost daily basis. If they don’t value my business I’m pretty sure they won’t value yours! Stay well clear and go elsewhere for your tools. Preferably somewhere with actual customer service!”

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Posted 1 year ago

“Staff in anniesland toolstation are very good. Really helpful and understanding even when there's an Internet mistake”

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Posted 1 year ago

“just had a great experience at toolstation workington .I was there to buy a dewalt drill I am 73yrs old and wanted the drill for my grandson, clare and ricky who helped me had the patients of a saint. I am not really up to scatch using my phone, so when i saw a sign in the shop saying i could save 10% if i downloaded the toolstation app, clare and ricky went out of their way to help me with the app saving me 10%.could not thank them enough. will definitely go back .”

Helpful Report

Posted 1 year ago

“Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery !”

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Posted 1 year ago

“Great service from Kojo in Acton tool station. Really looked after us. Manager Faisal was also very helpful Showed us all the options and helped us get a deal wherever there was one offered.Love the team here. Will recommend! 5stars!”

Helpful Report

Posted 1 year ago

“I ordered a pair of gents slip on design safety boots which unfortunately were too small. Toolstation appear to use a third party for their footwear (Footsure Western Limited) whereby you are unable to return the item at the local Toolstation branch. For the return Toolstation offered a returns label and when the items is received by them, they would then deduct £9.99 from the original price paid! My advice is to steer clear if you are unsure whether the footwear will fit, otherwise you will be out of pocket:(”

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Posted 1 year ago

“Great service this evening, greeted with smiles! Thanks Mel and Lucy!”

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Posted 1 year ago

“Bought 15W oven bulb which worked fine when installed but blew immediately when gas oven used first time. Previous bulb worked for years. My first bad experience of Toostation so very diappointing. Couldn't find how to leave review on their web site.”

Helpful Report

Posted 1 year ago

“Placed Order, haven't had confirmation, 30 mins on 'Chat' to be told its in Security check, then chat ceased ?! ....... Not good for customer experience ! Will I or won't I get my order or money refunded ? Some customer training needed here.”

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Posted 1 year ago

“Quick and efficient. Suitable alternative provided when the product I wanted wasn’t in stock.”

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Posted 1 year ago

“Order not received. Refund not received. Customer service non existent. Order elsewhere.”

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Posted 1 year ago

“Great customer service very friendly staff, nikki from the Corby branch was very helpful and efficient. I highly recommend going there. Thank you for all your help.”

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Posted 1 year ago

“Have what you need, free delivery service for quite a low spend. Plenty of local depots for collection, new ones opening.”

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Posted 1 year ago

“Very good service, very goods range of stock and sometimes much cheaper by far than the very similar shop next door. wink wink Hence now my go to site for all things DIY and Trade equipment.”

Helpful Report

Posted 2 years ago

“I purchased 2 items from their website, which appear to have been fulfilled by a third party supplier. I decided to return them, as they did not suite my needs. Because they were fulfilled by a third party, I cannot return them to a local branch. That's ok. So I followed their returns procedures regarding "Items delivered direct from the supplier" on their website. All I have done in the last 2 weeks it bounce between Toolstation and the Supplier, waiting for the items to be collect and refunded. Why is it up to me to get these 2 companies to talk to one another to arrange a collection and refund? I'm sure they'll remember to charge me for my items to be returned after all this. Currently, I am still waiting to hear back from someone.”

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Posted 2 years ago

“Early opening and I always find what I want”

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Posted 2 years ago

“To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive. Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward. I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names. They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever. If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm. I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review. Shame on racist branch manager and the way he is training his staff.”

Toolstation UK 1 star review on 27th October 2022

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Toolstation UK is rated 3.7 based on 688 reviews