Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katie from the roundhey store was knowledgeable and able to help me select what I needed and was very friendly.great service will shop again..”

Helpful Report

Posted 4 years ago

“I went onto toolstation to look for a face mask respiratory, because I can't wear the masks that we have to wear and I got one to try and I can breath when I have it on, and my partner said that he wanted one so I ordered it and went for it at Fleetwood . it was easy to find and to get too the men at the door was very polite and helpful.”

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Posted 4 years ago

“Great service from Aaron and Genna from Toolstation at martlesham heath! Keep up the good work guys!”

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Posted 4 years ago

“Excellent customer service at the Gateshead branch. I turned up a few minutes after closing and a staff member still gave me my collection. I returned today for another click and collect to find the staff member had been reprimanded for his actions the previous day. In my view he should be commended for his customer service in these difficult times.”

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Posted 4 years ago

“I normally use Toolstation or Screwfix depending on the product I want. I needed some central heating cleaner quickly so ordered this and a few other items from Toolstation on a Monday to be delivered. Our family is isolated so it had to be delivered. By Thursday I'd received nothing. I checked the Parcelforce tracking number only to discover my parcel had been sent by them back to Toolstation, arriving on Wednesday. Why? Why hadn't Toolstation told me about this? They must know they've got it. I sent them an e-mail telling them to cancel my order. I just got an automatic reply telling me they would answer my e-mail within 5 working days. What rubbish service! I don't expect anyone at Toolstation to sort this mess out, I shall probably have to take the matter to PayPal. I have ordered what I want from Screwfix and the parcel arrived the next day. Job done! I shall stick with Screwfix in future.”

Helpful Report

Posted 4 years ago

“Very easy to order useful items online during COVID-19 pandemic. Click and collect a very easy and quick process.”

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Posted 4 years ago

“B & M Builders,Great Service,lady at the counter in the Knowsley Depo was lovely,great addition to the Industrial Estate”

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Posted 4 years ago

“Toolstation Redruth are always helpful, professional and polite. Ben has always gone above and beyond always with a smile.”

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Posted 4 years ago

“I understand completely that everyone is under stress , but respect and politeness costs nothing , I have just visited your Stockton store for the second time in three days and been served by the most obnoxious and impolite person , the first time I let it go , however if you are going to open to serve people you should reinforce the process to be used, Kevin Barry CEO Future Investments”

Helpful Report

Posted 4 years ago

“Visited Cheltenham Branch 21/7/2020. Couldn’t get my email to work on 4G to set up account for Click/Collect. Talked to young man in shop, extremely helpful, got the product I wanted (Flapwheel sander set) & he accepted payment at the till for me. Have to say Screwfix round the corner refused to help unless it was Click/Collect, so massive credit and future custom to Toolstation. Much better service at Toolstation. Thank you.”

Toolstation UK 5 star review on 21st July 2020

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Posted 4 years ago

“Great customer service Birkenhead branch overall price service and value top notch”

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Posted 4 years ago

“It was my fault I made a mistake with an order. Stephanie from your Wimsey Way Alfreton branch helped me put the mistake right and get the correct items. All the staff there are always very friendly and sociable, its a pleasure to shop there, but today Stephanie went above and beyond with customer service to help me, a disabled pensioner”

Helpful Report

Posted 4 years ago

“Excellent catalogue, helpful staff”

Helpful Report

Posted 4 years ago

“Need to setup an account to order, notified by text when ready for collection. Covid signage at Letchworth NOT clear for parking or entrance and exit for social distancing collection Expected the staff for their safety to be at 2 metres and wearing PPE. Collected same day as order”

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Posted 4 years ago

“Had a great experience at Cheney manor Swindon all products was ready to go and great service from Lucy M PS she's a beaut 😉”

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Posted 4 years ago

“I have been waiting over 2 weeks for a refund, absolutely disgusting. Use Screwfix they are much more efficient.”

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Posted 4 years ago

“Went to Bootle (Liverpool) store after ordering an electric shower (£189.98) on 3/7/20, went to pick this up the following day and was told it was out of stock. They stated they had left a voicemail which I didn't get, they did however send an email to confirm it was in stock. The young lady at reception said again they had no stock and they have refunded back onto my card (still not received refund 14 days later). I went back onto their website that day (1 day after ordering) and they were showing 2 showers in stock at a higher price of £239.98. It look like they did not want to sell at the original price and used the 'out of stock' as an excuse. Sent emails to customer service (if there is such a thing) 4 days ago and still no reply. I will need to contact my bank today to see if they can authorise returning my money, could be that Tool Station are having cash flow issues and keeping hold of your money. All I would say is KEEP CLEAR of Tool Station, they are a joke company”

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Posted 4 years ago

“Recent visit to Toolstation in Woodley for a click and collect order. Nothing could have been easier. Quick, efficient and friendly staff even amongst the current covid 19 conditions. Thank you.”

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Posted 4 years ago

“Visited tool station london Road Derby on three occasions within the past week and hands up to Amy, absolute star when it comes to knowledge of products and exceptional customer service, this employee (Amy) certainly does go above and beyond with customer satisfaction and has certainly won my custom over from a large DIY store just down the road, both service, product knowledge and pricing is just beyond superior, since shopping with Tool Station i have already saved myself £44.19 on products from further down the road, not having to wait for deliveries and having everything I need in stock makes for a great experience at Derby, London road, Tool Station. Keep up the great work, hope to see you all again soon.”

Helpful Report

Posted 4 years ago

“Very easy ordering process and very good stoke levels. And competitive prices”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 688 reviews