Ubisoft Reviews

Name: Ubisoft
Rating: 1.11

1.1 Rating 354 Reviews

2 %

of reviewers recommend Ubisoft

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1.1

Based on 354 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company allows catfishers/abusers to work on games such as this to find and not only talk to adult but CHILDREN under the premise of a male, shares nsfw images of someone without their consent and abuse them and ubisoft have done nothing!”

Helpful Report

Posted 2 years ago

“Trash. Just trash. Someone got access to my account in another country so I went to the UBI support asap and asked how they could dodge my 2FA. I was telling them that I had no other trusted device but my own computer and that I had 2FA on. So. someone had access to my account and ubisofts 2FA did not work. He repetedly said that they prob had access to my email too. But I told him over and over again that none but me had it and I got 2FA there too, which is also connected to my phone. I would have been noticed if there was a strange activity and they would have blocked it asap. He repedetly dodged the my question of why the 2FA didnt work and just told me to change password over and over again. Useless support.”

Helpful Report

Posted 2 years ago

“If you want a company that forces you to download their useless app to play any game associated with them, welcome to Ubisoft. Please please please send this to the higher ups (not that they give a hoot at at all). FIX YOUR COMPANY!!!”

Helpful Report

Posted 2 years ago

“I've been having a back and forth with customer service for 2 weeks now. My issue: I have two copies of the sams game on my account. One is the game of the year version and one is the standard version. I want to play this game through GeForce No but only the regular version is on the service and not the game of the year version. The problem? I don't actually own the regular version and don't know why it's on my account because when I try to launch it, I'm taken to the steam store page. Every time I get a response to my ticket it's either to twll me to make aure that I'm using the right account, a how to guide to launch games on GeForce Now or a how to guide on how to launch games on steam. I've yold them in every response that I don't have the steam version. I even told them that I'd be happy if they just said "You can't play that version on the service" but instead they just keep trying to find a way to make it my fault instead of the fact that the company just forgot they had two versions of the same game and only put one on the cloud service. In the responses, I never get the same representitive, it's always a different person and they never seem to look over what I've written. I feel like a bot would be more helpful than literally anyone at their customer service.”

Helpful Report

Posted 2 years ago

“I cant play rainbow six Malettesauce with my friends and it won't let me access my account because I swore on Mally Twix. I beg for my acc back>:(”

Helpful Report

Posted 2 years ago

“It is all about same. Shitty app, that let's you buy a subscription, while being registered and stating, that you are in a country, that is not eligible. That is not fair, tricking your clients into paying for nothing. Shitty support, that is unable to see the cause of unavailable service and trying to put the guilt on the buyer. Incompetent and unprofessional assistance. Are you even checking the links, you are sending? Terms are not available at the link you have provided. I am sick of Ubisoft. Will repost this, I have some free time. Thank you for nothing.”

Helpful Report

Posted 2 years ago

“I try to play the division 2, one of my favorite looter shooters on the market. Half the time I can’t because Ubisoft connect is completely dysfunctional. This launcher is by far the worst piece of code I’ve ever had to deal with. Constantly asking me to log in when I’ve already ticked the status to stay logged in, it doesn’t work half the time. Takes forever to load and is an actively hindered me playing other games from Ubisoft cause of it. Clearly shows the incompetence of the technical staff at Ubisoft and it’s mismanagement. Fix your damn launcher”

Helpful Report

Posted 2 years ago

“I just bought far cry 6 and that is the last purchase I have ever made with UBISOFT.. all the reasons why are already mentioned in all the reviews down.. seriously,you pay for something 60 - 100 $ and then cant even play cause server is unavailable and cant even log in or you have to download an 33 gb update right after i literally BOUGHT the game.”

Helpful Report

Posted 2 years ago

“terrible support doesn't do anything but give a generic answer”

Helpful Report

Posted 2 years ago

“Terrible service, can't play games because it never lets me log in. Even when resetting my password. Do yourself a favor and buy your games on anything but Ubisoft connect.”

Helpful Report

Posted 2 years ago

“Totally unnecessary service that offers no value other than collecting data for Ubisoft and b.s. barriers to playing. No one wants this account rubbish. All it does is push people to pirate software to avoid ‘always connected’ hassles.”

Helpful Report

Posted 3 years ago

“Unplayable games, absolutely no support, they took their email and phone number off the Ubisoft website because they do not care about their customers at all. If you think the game is worth it to go through their horrid software, its not. save your time and money and buy literally anything else, just not from these guys.”

Helpful Report

Posted 3 years ago

“Games are good, but the toxic online community and ubisofts lack of support for online gaming issues including but not limited to teamkilling, griefing, and cheating, makes some of the games like rainbow six not worth it.”

Helpful Report

Posted 3 years ago

“Support and customer service is unreasonable, company's trash and games are rip offs. They only care about money, not quality or customers.”

Helpful Report

Posted 3 years ago

“I have never had an issue with any other game apart from ALL the games Ubisoft have developed. I have purchased all assassins creed games apart from assassins creed 3 and every.single.game freezes and crashes CONSTANTLY. I have changed all my settings to low and followed all directions given, my gaming laptop, hard-drives and graphics cards are all up to date, yet i STILL run into freezing, crashing, glitching issues every 10 or so minutes in every game. It is SO FRUSTRATING. I've paid so much money and spent so much time playing and its like the developers just give zero sh!ts about its players. Tried to contact the developers with my issue and it is next to impossible to contact anyone about it. Forced to input the issues first and then just says 'we already have an answer to your query' and the only thing you can do is click on the link provided which doesnt help AT ALL as i have literally done ALL OF THOSE THINGS ALREADY. Because of what I was questioning, the submit query button disappears and all that is available is the 'chat' button but says there is nobody available to chat. every.single.time. Absolutely abhorrent. Will never purchase another game from Ubisoft again.”

Helpful Report

Posted 3 years ago

“This company is terrible. Nothing works correctly. Their Ubisoft Console only works about 75% of the time. Save files don't sync between my desktop and laptop which makes playing on both nearly useless. Support is even more useless; it takes them about a week to respond. They recently broke Anno 1800 over a holiday (Christmas and New Years) to where you can't build things that used to work, and instead of rolling back the update which was useless except a stupid little Santa flying around, they announce that the problem wont be fixed for about a month. WTH Ubisoft? What other company does this? Breaks one of your biggest titles when people are off work for literally no useful reason and then not just roll back the update? Seriously?”

Helpful Report

Posted 3 years ago

“Why does this company make it such a pain in the ass to contact someone for customer support? And why doesn’t the phone number work for customer support? It feels next to impossible to get help on what’s needed and it almost feels intentional”

Helpful Report

Posted 3 years ago

“Bought my daughter 1 year of Just Dance unlimited. Never got a receipt for payment. Instead I got a email welcoming me with links that don’t work. Tried to create an account countless times only to have it say invalid email or username, although I followed all the rules! Tried again today and it said my email is already registered yet I don’t have an account. Can’t even contact them without having an account. How do I contact this so called company? Just want refund!”

Helpful Report

Posted 3 years ago

“They don't even respond to tickets, Emails, any kind of support from the ubisoft or the game i literally have no words. People just crash servers ruin games, toxic community. Lot's of bugs, no refunds for digital content aswell. Just don't even buy this game please listen to me!!!!”

Helpful Report

Posted 3 years ago

“There are no refunds for digital delivered games, so if you don't like a game you have to deal with it and loose your money, guess I won't buy here any more. There should be a period of time where a cusomer can ask for a refund. I purchased AC Valhalla, what a boring and awfull game, nothing compared to the other Assassins Creed versions, wish I could get my money back since I'm not playing it.”

Helpful Report

Posted 3 years ago

Ubisoft is rated 1.1 based on 354 reviews