Ubisoft Reviews

Name: Ubisoft
Rating: 1.11

1.1 Rating 355 Reviews

2 %

of reviewers recommend Ubisoft

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1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Ubisoft 1 star review on 13th April 2025

Anonymous

Ubisoft 1 star review on 22nd March 2025

RemTooKawaii

Ubisoft 3 star review on 14th March 2025

Anonymous

Ubisoft 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had an issue with any other game apart from ALL the games Ubisoft have developed. I have purchased all assassins creed games apart from assassins creed 3 and every.single.game freezes and crashes CONSTANTLY. I have changed all my settings to low and followed all directions given, my gaming laptop, hard-drives and graphics cards are all up to date, yet i STILL run into freezing, crashing, glitching issues every 10 or so minutes in every game. It is SO FRUSTRATING. I've paid so much money and spent so much time playing and its like the developers just give zero sh!ts about its players. Tried to contact the developers with my issue and it is next to impossible to contact anyone about it. Forced to input the issues first and then just says 'we already have an answer to your query' and the only thing you can do is click on the link provided which doesnt help AT ALL as i have literally done ALL OF THOSE THINGS ALREADY. Because of what I was questioning, the submit query button disappears and all that is available is the 'chat' button but says there is nobody available to chat. every.single.time. Absolutely abhorrent. Will never purchase another game from Ubisoft again.”

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Posted 3 years ago

“This company is terrible. Nothing works correctly. Their Ubisoft Console only works about 75% of the time. Save files don't sync between my desktop and laptop which makes playing on both nearly useless. Support is even more useless; it takes them about a week to respond. They recently broke Anno 1800 over a holiday (Christmas and New Years) to where you can't build things that used to work, and instead of rolling back the update which was useless except a stupid little Santa flying around, they announce that the problem wont be fixed for about a month. WTH Ubisoft? What other company does this? Breaks one of your biggest titles when people are off work for literally no useful reason and then not just roll back the update? Seriously?”

Helpful Report

Posted 3 years ago

“Why does this company make it such a pain in the ass to contact someone for customer support? And why doesn’t the phone number work for customer support? It feels next to impossible to get help on what’s needed and it almost feels intentional”

Helpful Report

Posted 3 years ago

“Bought my daughter 1 year of Just Dance unlimited. Never got a receipt for payment. Instead I got a email welcoming me with links that don’t work. Tried to create an account countless times only to have it say invalid email or username, although I followed all the rules! Tried again today and it said my email is already registered yet I don’t have an account. Can’t even contact them without having an account. How do I contact this so called company? Just want refund!”

Helpful Report

Posted 3 years ago

“They don't even respond to tickets, Emails, any kind of support from the ubisoft or the game i literally have no words. People just crash servers ruin games, toxic community. Lot's of bugs, no refunds for digital content aswell. Just don't even buy this game please listen to me!!!!”

Helpful Report

Posted 3 years ago

“There are no refunds for digital delivered games, so if you don't like a game you have to deal with it and loose your money, guess I won't buy here any more. There should be a period of time where a cusomer can ask for a refund. I purchased AC Valhalla, what a boring and awfull game, nothing compared to the other Assassins Creed versions, wish I could get my money back since I'm not playing it.”

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Posted 3 years ago

“The customer service is pitiful. I have an XBoxOne and have had connectivity issues with JustDance Unlimited so many times. I go through the same song and dance with customer service via email as the only way to connect with them is through their website. Then "tech support" will send you a cut and paste of what they think the issue is without even reading what I sent. It is an endless waste of time with a customer support staff that really takes no pride in its work.”

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Posted 3 years ago

“Ubisoft connect was the worst idea ever. I've played so many of their games in the past, but when they introduced Ubisoft connect everything went downhill. First off, I don't like having to play online. In this day and age, I accept that you have to connect at least once to download or activate, but to have to consistently be connected to the server to play a game is unacceptable when you only want to play offline. I just downloaded Valhalla, and have the latest version. Connect is now telling me I can't launch offline and automatically begins downloading a 68gb update to a 50gb game. All files are verified in both Ubisoft and epic games. I don't care what they come out with, I will never buy another Ubisoft game. Their support chat is supposed to be available 930am to 230am et, it is not. Avoid Ubisoft, there are plenty of other games. Support other developers and they will get better contacts. Ubisoft games have stayed far from their origins anyway.”

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Posted 3 years ago

“would not recommend, customer support said they couldn't help with a simple account recovery and then after sating the couldn't help asked if there was anything they could help with... I don't know let me know when the first help starts helping....”

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Posted 3 years ago

“Stop making everyone happy and focus on your target market... it's middle to older age people... Im super disappointed with FARCRY 6, Ghost Recon Break Point,, The Division II... We will not spend another dollar until you get back to the days of FARCRY 5 INCREDIBLE GAME, GHOST RECON WILDLANDS... BOTH EASILY 4.5-5 Games then you changed it why??? Why??? You had the magic and you wasted it!! 😓”

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Posted 3 years ago

“I purchased 75.00 for my son's wallet so he could purchase a game money never showed up they took the money out of my account couldn't get anyone to help me lost 75.00. Don't waste your money they are awful.”

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Posted 3 years ago

“its a damm shame this company.... to block honest players...will never buy from them too...”

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Posted 3 years ago

“Worst f***ing company in the entire world.”

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Posted 3 years ago

“Ubisoft support is not just terrible. It is AWFUL! IF you have tech issues with any of their games, don't risk it and ask for a refund!”

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Posted 3 years ago

“literally the worst company in gaming, every ubisoft game is a preachy, buggy copy and paste”

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Posted 3 years ago

“"A ubisoft service is currently unavailable". Never again.”

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Posted 3 years ago

“I am not surprised why their review rating is 1.19 (at the time of this writing) after the experience I had with their email and chat support. Both agents weren't listening to what I'm saying and gave me answer that has nothing to do with my problem. I have to keep repeating myself like a beggar to get them to return the lost points I had due to a glitch on their system. It took awhile for the chat agent to pick up what the issue was so he/she asked me to take a screenshot of the transaction history and that was how I proved to them that I wasn't telling a lie. I asked the agent why wasn't this being probed at the start to understand what my problem was and help them provide a correct solution. I told the agent I wasn't happy with how it was handled but the agent closed the session immediately. I do hope someone from their contact centre management team read this and train their csrs if they want to improve their service.”

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Posted 3 years ago

“Worst code ever. It crashes all the time and Ubisoft blame Playstation but it only crashes with Ubisoft games. It saves over the internet so if your connection is slow you have to spend more time waiting than playing. When I got to level 340 the saved games on the Ubisoft server got corrupt and I had to restart. As the game is so rubbish I didnt bother. €120 wasted. NEVER BUY FROM UBISOFT. Burn your money instead, at least you will get a little heat and thats better than AC Valhalla will ever be.”

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Posted 4 years ago

“Bought Valhalla trought Epic Games. And now i have to donwload Ubisoft, register there and so on. That was the first and the last time that i buy your games.”

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Posted 4 years ago

“It took them weeks to send me AC vallhalla, so long infact I cancelled the order...only for it to turn up over a week later. I have tried returning the game however they have no given me the paperwork to do so. They have stolen my money and not been helpful in any way what so ever. Terrible customer service...they only care about profits”

Helpful Report

Posted 4 years ago

Ubisoft is rated 1.1 based on 355 reviews