Vestiaire Collective Reviews

"Direct shipping - the buyer changed the mind and didn't pick up, the buyer is also lying and claims that she couldn't have delivered it to her office. Oddly enough VC sees nothing wrong with that as the parcel eventually got delivered back to me...."

"Decided to sell a dress I had worn once and was hanging in my closet for 3 years, not an expensive dress, one of the highstreet brands Vestiaire accepts, they immediately suspended my account... Seriously, after 3 years they expect me to keep a receipt for a dress that is not even designer? This is totally absurd!"

"They are ABSOLUTE LIARS, on the site where they say the brands where they charge the seller only 3% is Valentino Garavani, however they didn't honour that with my sale and charged me a much higher commission. When I sent them a screenshot showing that it is listed on among the brands, they simply lie about it and claim it isn't, it is on their own website!\r\n\r\nDo not trust them, they promise to take only 3% for certain brands but then don't honour it.\r\n\r\nIt is there in black and white: \r\n\r\nhttps:\/\/www.vestiairecollective.com\/journal\/uk-monetization-offer-eligible-brands\/\r\n\r\nI even sent them a screenshot of it and those scammers deny it!"

"They are ABSOLUTE LIARS, on the site where they say the brands where they charge the seller only 3% is Valentino Garavani, however they didn't honour that with my sale and charged me a much higher commission. When I sent them a screenshot showing that it is listed on among the brands, they simply lie about it and claim it isn't, it is on their own website!\r\n\r\nDo not trust them, they promise to take only 3% for certain brands but then don't honour it.\r\n\r\nIt is there in black and white: \r\n\r\nhttps:\/\/www.vestiairecollective.com\/journal\/uk-monetization-offer-eligible-brands\/\r\n\r\nI even sent them a screenshot of it and those scammers deny it!"

"Hello,\r\n\r\nI\u2019m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care.\r\n\r\nI sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. \r\nUpon reviewing the photos where she claims the bag has faults I don\u2019t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed \u201cdamages\u201d were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition.\r\n\r\nAdditionally, I\u2019d like to point out that this bag is \u20ac2400 in stores at the moment, which makes the \u20ac1850 (out of which a considerable amount is commission\u2026) a steal. I stated the bag as \u201cnever worn\u201d because it was never used outside of the home and comes with bag, box and all the certificates. \r\nI am deeply disappointed that you don\u2019t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn\u2019t able to log back in while I was on the chat regarding another listing of mine.\r\n\r\nAnd I want to take the opportunity to mention another terrible experience with customer support. \r\nI sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd\u2019s pickup location. Even though there\u2019s a tracking number for the package, I\u2019m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well.\r\n\r\nThe commission you take is high enough that we, users rightfully deserve a better care."

"Hello,\r\n\r\nI\u2019m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care.\r\n\r\nI sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. \r\nUpon reviewing the photos where she claims the bag has faults I don\u2019t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed \u201cdamages\u201d were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition.\r\n\r\nAdditionally, I\u2019d like to point out that this bag is \u20ac2400 in stores at the moment, which makes the \u20ac1850 (out of which a considerable amount is commission\u2026) a steal. I stated the bag as \u201cnever worn\u201d because it was never used outside of the home and comes with bag, box and all the certificates. \r\nI am deeply disappointed that you don\u2019t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn\u2019t able to log back in while I was on the chat regarding another listing of mine.\r\n\r\nAnd I want to take the opportunity to mention another terrible experience with customer support. \r\nI sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd\u2019s pickup location. Even though there\u2019s a tracking number for the package, I\u2019m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well.\r\n\r\nThe commission you take is high enough that we, users rightfully deserve a better care."

"Hello,\r\n\r\nI\u2019m writing about a truly disturbing situation that happened lately and I think it reflects how badly Vestiaire handles customer care.\r\n\r\nI sold a bag, YSL envelope medium, see photo attached, and today it was cancelled by the buyer. \r\nUpon reviewing the photos where she claims the bag has faults I don\u2019t see proof of her claims. You can see it for yourself . This is the second time cancellation happened to me, and in the first case it was a similar situation (different item), none of the claimed \u201cdamages\u201d were there. It was only luck that I sold that dress to someone in a short time and interestingly the second buyer was absolutely satisfied with the condition.\r\n\r\nAdditionally, I\u2019d like to point out that this bag is \u20ac2400 in stores at the moment, which makes the \u20ac1850 (out of which a considerable amount is commission\u2026) a steal. I stated the bag as \u201cnever worn\u201d because it was never used outside of the home and comes with bag, box and all the certificates. \r\nI am deeply disappointed that you don\u2019t pay more attention to users, whether they are sellers or buyers. The app has glitches, I was logged out and wasn\u2019t able to log back in while I was on the chat regarding another listing of mine.\r\n\r\nAnd I want to take the opportunity to mention another terrible experience with customer support. \r\nI sold and sent a CHLOE cashmere beanie in September, 11.09 was the day when I placed the package at dpd\u2019s pickup location. Even though there\u2019s a tracking number for the package, I\u2019m not able to get any information on the whereabouts of this package and Vestiaire refuses to help as you claim I need to show the slip I was given by the shop assistant at the time of the sending. This is ridiculous. You either contact Dpd and sort this out or refund me and the buyer as well.\r\n\r\nThe commission you take is high enough that we, users rightfully deserve a better care."