Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,348 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE!!!!!!!! They don’t even deserve 1 star. I would give a negative number if I could. This is one of the worst companies I have ever done business with. I ordered a DG belt that said never worn, new with tags. When I received it, it had markings on the top and bottom. The seller says they were never there and Vestaire collective says they checked and the photos depict the damage which they do not. They won’t refund my money and they have instead relisted the item under my name. I also purchased a pair of shoes, paid and the Seller cancelled the sale. Customer service tried to help but they work for a company that doesn’t stand by their products. False advertising, the sellers have more rights than the buyers and their QC control is BS. Save your money and the stress. Shop elsewhere!”

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Posted 8 months ago

“All communication with seller is banned. They so obsessed that people contact each other that don’t allow even to write about shipment issues and my purchases just go back to “happy” seller. Time wasted, not effective customer service.”

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Posted 8 months ago

“Very beautifully packed item and as described. Quick delivery.”

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Posted 8 months ago

“The worst customer service ever, selling fake designer items, received an item that was completely destroyed even though it was marked in good condition, when reached out to customer service was completely ignored! Lately it became a complete scam!”

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Posted 8 months ago

“Very bad experience, I'm waiting for the bag I bought over 3 weeks and for the past week no one knows anything, the service has no idea where it is, it keeps sending me the same messages over and over . I am asking for a refund since I don't have the bag, but even here there is no answer.”

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Posted 8 months ago

“I just listed my LV today and just deleted my listing after the Terrible customer service! The reviews are true! I'm glad I didn't wait around to get scammed!”

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Posted 8 months ago

“Amazing. My 2nd purchase and couldn’t be happier.”

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Posted 8 months ago

“If I could give a zero star I would! Used Vesitaire a couple of months ago for the first time. Two items I bought were clear fakes (a D&G scarf and Balmain sunglasses). The third item was a glasses chain which packaged beautifully in a hard branded case, the chain inside was completely broken and obviously packaged and sent that way. I’d love to know what the Vesitaire verification process is. I feel buyers should be more protected. Do not use.”

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Posted 8 months ago

“If i could rate zero i would. I sold a perfect dress Roland Mouret. Buyer said it was dirty. It was spotless. I cannot get it returned. Every time i write, i’m told you have not requested a return, it will nowtake 7/10 days to arrive with you. This gas happened 6 times!!!!!! Avoid this unprofessional platform.”

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Posted 8 months ago

“thieves! be careful because you will not receive either the product or your money. I reported my suspicion that the shoes I ordered were fake... very poor quality of workmanship. I wrote to them whether I should verify them at my own expense or send them... he wrote to send them... and I have neither the shoes nor the money... They wrote that the shoes are original and this is my payment for it (penalty)... and the shoes have already been sold to someone else. I asked on what legal basis they sold my property for which she paid, and they no longer respond to me. I will do everything to reveal how this company operates”

Vestiaire Collective 1 star review on 13th May 2024

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Posted 8 months ago

“Please beware and read reviews of Vestiaire before deciding to deal with them, either as a seller or buyer! It's hard to believe this company is allowed to operate legally in the UK. I have been scammed by them as a seller, how I wish I had read the reviews or just donated my item to a charity shop. Their MO appears to be to hold on both to your property under the guise of "inspection" by their "experts" and keep the buyer's money at the same time. I'm not hopeful of getting my item back which allegedly has been flagged by the buyer "as possibly not genuine". Oh and if their "experts" conclude it's not genuine then you as the seller will be charged £15 ransom to get your property back (if it ever reaches you). It's not possible to get any sense out of Vestiaire other than their inane chat bots. I've never had anything like this in my ears of dealing with eBay or Vinted. I will delete this app as soon as this is over, although not holding my breath. Avoid, avoid, avoid!”

Vestiaire Collective 1 star review on 11th May 2024

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Posted 8 months ago

“Is this web site even legitimate - I sold my items over two weeks ago and the web site can't upload my bank details to pay me? It's quite a lot of money and I am feeling really ripped off. Customer service didn't care. They keep saying they'll come back to me in 48 hours and don't.”

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Posted 8 months ago

“Excellent”

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Posted 8 months ago

“I have been scammed by this website 3 times now. I keep telling them about my scam and they do nothing to the scammer. I received a jacket that was sold to me for male and it turned out to be for females and it's not as described a d they refused to return it and refund me. I have purchased glasses and they were broken and they refused to return it. This is a Fraudster selling secondhand goods. This is why the rating is 1.6 star. I hope this company goes in administration and get bankrupt soon”

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Posted 8 months ago

“brilliant place to sell your excess wardrobe items - super easy + swift payments issued”

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Posted 8 months ago

“I had ordered sunglasse, prada, which were clearly removed from package before sending ( empty container inside a heavily taped box) till now no proper communication, only chat bots, always starting from the beginning. The law is clear: they have to send my refund asap as they are reliable. Instead i am wasting my time on chat bot communication. No service of online responsibility at all! This is a bad as it can get for an online shop.”

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Posted 8 months ago

“From the seller point of view this is the worst platform on the market. The reason for their very high fee is the trust brought by their team of "experts" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done. One example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim. They however went straight to the buyer saying there was an issue with the item and he could cancel the sale. He only noticed it once the sale was cancelled automatically. I received the item back and it is perfect, nothing missing. Customer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat. Users keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows. They also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. I've been an avid user of Vinted and Stockx and others, VC is a complete joke.”

Vestiaire Collective 1 star review on 8th May 2024

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Posted 8 months ago

“I tried to sell a few designer shoes, listed quite low, I got offers that are ridiculous, I would rather donate them, and to make it even better, despite showing the shoes from every angle with over 20 pictures, a bunch of guys wanted to see them worn, even telling me how I should pose, seriously, this site seems to attract the Only Fans audience”

Vestiaire Collective 1 star review on 6th May 2024

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Posted 8 months ago

“0 % confiable !! Bad experience!”

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Posted 8 months ago

“I have had the worst experience with this company. I bought an item that did not fit me. They refused to refund me, please do not order from this website, it’s better to order from another company because if anything goes wrong they will not refund you. On top of that I’m not sure that the item is genuine. Wasted my money as a single mum of three kids.”

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Posted 8 months ago

Vestiaire Collective is rated 1.5 based on 1,348 reviews