Name: Vestiaire Collective
Rating: 1.52

“Terrible customer service! First, the (professional) seller has been ignoring me for 10 days now, and the customer service can’t do anything about it lol. Then, the customer service tells me that the discount code on 120€ off will be valid until 17 November (for another week) which turned out to be a lie because the discount expired at midnight while I was still waiting for the seller‘s response on my offer)!!! Now I have neither the discount, nor the offer from the seller (still not reply!!). I tried to reach to customer service to ask why they lied to me about the validity of the discount code and therefore deprived me of the opportunity to get the discount on the bag I’ve trying to buy now for 2 weeks, and they stopped replying!!! At least accept that you screwed up and lied to the customer. What is wrong with this platform? They track customer’s data (you activity what you put into favourites and your bag) and send them stupid FAKE notifications such as „the seller is ready to drop their price to X“ - don’t believe these messages because they are not true (I read about it and also know myself as the seller had rejected that price offer before that notification came in, so there is NO WAY „the seller is ready to drop their price to X“). They just try to make you anxious and purchase immediately! Don’t believe it. Not the first time I have terrible experience with Vestiaire Collective. If not this particular bag, I would have never returned to this platform.”

Vestiaire Collective 1 star review on 13th November 2023

Helpful Report

Posted 1 year ago

“Discard the positive reviews, most likely bots or Vestiaire workers, though I would be surprised if they can read or write. Frankly as a seller, do not trust these crooks with your items, you can show every flaw and mention it, the quality of their experts is that they will not read your review or look at the pictures and claim your listing is not compliant. When you have the direct sending, beware as tons of people then claim they have received something else or damage your item to force a return and Vestiaire will take their side. They lie to you that they will investigate, but the quality of their responses (not sure they are real people, it seems bots and they don't respond or respond to something else) is as poor as about everything else in that company. Sell on eBay, sell on Vinted, sell on JoliCloset or any other website, but don't give Vestiaire a commission, unless you enjoy dealing with a bunch of inept and crooked "people". As a buyer, how much do you trust an "expert" that can't read or write? Wouldn't be the first time they let fakes through or couldn't identify real items, just check out their reviews, you will find that the positive reviews are usually bland, most negative reviews give you information, don't rely on just this platform, check every other review platform, the fake praise reviews are the only reason why they aren't at the lowest level, at one point they were a company you could trust, it has changed, they are now a company who rips off buyers and sellers. Oh and Vestiare, how nice of you to employ the illiterate, but hey, don't call them experts”

Helpful Report

Posted 1 year ago

“Dream come true 😄”

Vestiaire Collective 4 star review on 12th November 2023

Helpful Report

Posted 1 year ago

“It's good for buying until you get an issue and the agents don't respond for hours ...I have chat with a couple of them and everytime they are like " give me a minute to read your message," then they dissappear for hours ...so not the best when you need support”

Helpful Report

Posted 1 year ago

“Being a new member here at Vestaire Collective i did'nt expect to get my first sold item and got paid after a week,and it was a smooth transaction from shipping to payment. Hoping to get more sales ahead. Thanks and More Power to Vestaire Collective Staff.”

Helpful Report

Posted 1 year ago

“Trash company that lets buyers steal from sellers.”

Helpful Report

Posted 1 year ago

“I'm having the worst experience of my life. I thought it was a serious platform and no one would solve my problem.”

Helpful Report

Posted 1 year ago

“I don’t those who work or run this company how can you fall asleep every night, This is more than a depressing and manipulative company who exploited the users to the maximum but shamefully try to escape all the responsibilities, yes that’s their first and only agenda, if I choose to let them go is because our life deserves other good courses more than thousands pounds and endless battle and fighting with this unconscionable company. As we all know selling on Vinted they provide the label in the majority of the occasions, charge the minimum fee, they take care of the whole process, if the items not getting any updates during the transit buyers will got refund in the timeframe, sellers would got equal amount of compensation, they protect both parties equally and carefully, selling on Depop you can choose the courier by yourself or shipping with Depop, if I find the shipper by myself I’m in contact with the courier all the time easy communication or choosing insurance etc. But on this VC, they are just manipulating, using the label they create, I have no choice but to go with it, but when the courier lost it hundreds of pounds item, they are burying their head in the sand, they said I should contact the shipper by myself they’re not responsible for this, but I’m selling on YOUR PLATFORM, I don’t have any protection any reassurance, PLEASE RETURN MY MONEY OF SALE or RETURN MY ITEM OF sale # 30044485, # 31053891 # 29865171 # 36565019 #36565286 #35702994 #35679116 #34870352 #36068651 #36068400#36671143”

Vestiaire Collective 1 star review on 8th November 2023

Helpful Report

Posted 1 year ago

“I don’t those who work or run this company how can you fall asleep every night, This is more than a depressing and manipulative company who exploited the users to the maximum but shamefully try to escape all the responsibilities, yes that’s their first and only agenda, if I choose to let them go is because our life deserves other good courses more than thousands pounds and endless battle and fighting with this unconscionable company. As we all know selling on Vinted they provide the label in the majority of the occasions, charge the minimum fee, they take care of the whole process, if the items not getting any updates during the transit buyers will got refund in the timeframe, sellers would got equal amount of compensation, they protect both parties equally and carefully, selling on Depop you can choose the courier by yourself or shipping with Depop, if I find the shipper by myself I’m in contact with the courier all the time easy communication or choosing insurance etc. But on this VC, they are just manipulating, using the label they create, I have no choice but to go with it, but when the courier lost it hundreds of pounds item, they are burying their head in the sand, they said I should contact the shipper by myself they’re not responsible for this, but I’m selling on YOUR PLATFORM, I don’t have any protection any reassurance, PLEASE RETURN MY MONEY OF SALE or RETURN MY ITEM OF sale # 30044485, # 31053891 # 29865171 # 36565019 #36565286 #35702994 #35679116 #34870352 #36068651 #36068400#36671143”

Helpful Report

Posted 1 year ago

“Horrible experience. In September, I ordered a brown crocodile Saint Laurent handbag and instead received a black Love Moschino handbag in a Saint Laurent box and dust bag. Initially the company appeared helpful but insisted that we file a claim with the shipper (fedex) despite me repeatedly saying this was not their fault because I received a perfectly intact and unopened shipping box. The box simply contained the wrong items. That led nowhere. I continued to try to have a dialogue with customer service team because I paid an authentication fee on the site and still received the wrong items. But they have done nothing. It’s nearly 2 months later and I have not received the correct bag nor have I received a refund of my $1300. And this morning I received this: “Please be informed that the team has confirmed that the right has been shipped to you so they did not make wrong action on this.” Really? Then how come I have a Love Moschino bag and not a Saint Laurent bag. Buyers beware.”

Helpful Report

Posted 1 year ago

“I was scammed on this website by one of their buyers. Vestiaire did not help to investigate nor to make contact with the buyer. I have reported to actionfraud, interpol action, fbi, and various other authorities. Please be careful using this site especially on chat, email and bids.”

Helpful Report

Posted 1 year ago

“Worst app ever. Don’t sell anything there, they are a complete scam. I put my shoes up for sale for 30€ and after someone purchased it I was only supposed to earn 5€. They said it is because of some seller fees that I was never made aware of before selling anything - but seriously - 25€ in FEEES? plus they NEVER PAID ME the 5€ anyways, so I sold a product and NEVER received the money. Plus when you contact customer service and ask for the proof of payment they are useless and never know anything. Use Vinted instead, works much better.”

Helpful Report

Posted 1 year ago

“Very bad site I ever seen!!! Bad experience and awful customer service!!!! I sold an authentic bag one week ago but they told me this is not authentic?!?what the hell!! I bought it on Farfetch!!!”

Helpful Report

Posted 1 year ago

“Excellent Service and quick, and tracking is 100%”

Helpful Report

Posted 1 year ago

“Such a rubbish app. The buyer returned me a fake bag. I have contacted the customer service but it was just AI responding and never solve the problem.”

Helpful Report

Posted 1 year ago

“I am amazed how this company is still in business. their verification team is totally clueless and regularly lets fakes through or rejects genuine items, however apparently they they have a certain quota they need to reject, so basically they will find any excuse, your new with tags item has to be sent in a box (we can't beam the item to the pretend quality control) so a crease in the skirt that will hang out and is simply due to the item having been folded is a flaw.... A designer using raw edges, that are visible in the pictures, mentioned in the description, the "experts" regard as a flaw.... Their verification is the biggest scam possible, they seem to employ the most inept people, they are about as trained as their "customer support" and possibly work for peanuts. It's hilarious how Vestiaire styles themselves as fighting fast fashion, all they are doing is taking money from buyers and sellers while offering virtually no support, have the worst trained staff, but they put their hands eagerly into your pocket. In case you read an article praising them, have a look at their investors, you soon will realise that the article is not an article, it's advertisement. Now wait on clue to the copy and paste reply, and do try to talk with somebody at Vestiaire, the bots have no idea, can't do anything, it's pretend customer service, like their "verification experts" are total jokes”

Helpful Report

Posted 1 year ago

“Nice price but for overseas too expensive for delivery and documents fee”

Helpful Report

Posted 1 year ago

“incompetent people who are arrogant, because of the embarrassing inspection which does not even know what it is inspecting! outrageous commissions, blocking chats! I have no words, they don't deserve even one star, but unfortunately there is no zero!”

Helpful Report

Posted 1 year ago

“I don’t understand why this company has so many bad reviews. I had only good things to say about them. I have found so many good deals in such a beautiful products. The only thing I may complain is how long it take to ship to the USA (around 2 weeks), but that’s it.”

Helpful Report

Posted 1 year ago

“Don’t buy anything from Vestiaire Collective Website. I bought an item and I didn’t receive it and they don’t refund my money!! They don’t reply! Scammers!!”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews