Name: Vestiaire Collective
Rating: 1.52

“I used to sold a lot through VC, i am a Trusted Seller there. I listed my Chanel bag and wrote in description: includes certification of authentication (not an authentication card!) When it was sold, i sent the bag with printed authentication certificate! When VC hub got it, they sent me a report that it missing authentication card, it shouldn't be card! I never mentioned the authentication card in the description when i listed it. Now the seller has 72 hours to accept or cancel the order! Certification is not a card! Never will use the platform again until they will solve the problem! I am very disappointed! Tried to contact with their chat twice, sent email twice, there is no response!”

Helpful Report

Posted 2 years ago

Dear Anna, We are getting back to you regarding the opening of the negotiation on your Chanel bag. Our experts decided to open a negotiation, as the certificate included comes from a third party and not Chanel themselves. We thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“thieves robbed me! I send items to their company and they didn't pay me the money. Customer service is one big joke that lies all the time!”

Helpful Report

Posted 2 years ago

Dear Agnieszka, We are getting back to you regarding the payments of your sold items. Based on your user information, we have noticed that your account has been closed end of August 2022. Therefore, we kindly invite you to share with us any item references that will need an action from our end to ensure your payments are processed. Thank you in advance, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire collective made sure I received the item on time, that the product is authentic and genuine. It is a sustainable business and I feel that from the packaging to details in the product, thoughts have been put into making it more sustainable and environmentally friendly. I am very satisfied with the service it provided with every step of the way clear and concise. The price is very satisfactory as well. Delivery was timely and incredibly fast. The app delivers a great shopping experience. The authentication service is a fantastic add-on service too.”

Helpful Report

Posted 2 years ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“It will be good that y’all provide authentication cert or any hard copy after authentication”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire offers made by buyers are not binding. You can accept an offer from a buyer and the buyer has 24 hours to purchase the item. Multiple times I've had buyers make an offer that I have accepted and they end up not purchasing the item. Vestiaire should make offers binding so that buyers on make serious offers. Also, Vestiaire sends emails to potential buyers telling them if a seller has accepted an offer for a certain price. Seems like that should be confidential. Sellers don't seem to be protected on this site. I don't plan to sell anything else on this site in the future.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Have sold few items with VC before the pandemic and the experience was okay. However, just tried it as a buyer for the first time and it simply amazes me how easy it is to scam someone on this app. Purchased a bag, the seller has 7 days to ship it. Seller ‘tamar18’ is obviously not interested in making money, because the order was not shipped despite 2 reminders from VC and several chat messages. Excuses are made as to courier offices closed because of holidays, being out of town etc. If you’re making money out of this app and are not concern with your customers, then you better go out of business! Worst is that VC won’t do anything against a fraudster like that; they won’t flag the seller as non-reliable or too slow to ship. It’s a caution for everyone out there!”

Helpful Report

Posted 2 years ago

Dear Rumyana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Valid people they not pay money item delivery to hub but customer its tell me its not delivery but tracking number its tell its delivery! In taht way they cheat me on 6 item wach out people!”

Helpful Report

Posted 2 years ago

Dear Marek, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Everything honestly ♥️🥰♥️ Love it ♥️♥️♥️”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Omg I’m in totally shocked and so disappointed!! I used to sell a lot with vestiaire but now I got scammed!!! I sold an item on 08/12 and shipped in on time 10/12. Vestiaire never tracked the shoes that i shipped, and 15/12 they were delivered with fedex, I saw the picture delivered in front of a door. They said they will are canceling the sale since “I didn’t shipped it”. So the buyer has my shoes and I don’t have the money!! Is that a joke???!!! Where I am??? I’m not going to leave it like that, you and not going to scam it, you better send me the money since I have the proof buyer has the shoes and you didn’t track it!!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“AVOID!!!!! Worst customer service I have ever experienced! They just don’t listen and do not help at all. Sent an authentic item, they refused the item saying it was fake and cancelled the sale, i sent them the proof of purchase and the answer was why the incompetent people they have working there though my item isn’t authentic, even with the proof of purchase! Now they want me to pay 15£ to have my item back, otherwise “it will be destroyed in 12 months” (actual words from them) I cant just believe how an app like this is still running and legal. Go to depop ebay or vinted, even if they are not the best, still better that VC”

Helpful Report

Posted 2 years ago

Dear Maria, We are getting back to you regarding the reports made by our experts on your recently sold item. As provided by our team, we have decided to provide 2 separate verifications on your item and unfortunately, several elements have been found non compliant with the brand's standards. Due to these and in line with our safety measures, our experts have decided to cancel the sale. Regarding the return fee, we must confirm that it will cover the storage and shipping fees. We thank you in advance for your understanding on our safety procedures and our team will remain available for further support if requested, The Vestiaire Collective team

Posted 2 years ago

“The sale was on 12/9 The item shipped on 12/12 Vestiare provided FedEx tracking number & it delivered with picture on 12/15 Vestiaire didn't tracking the item and assumed the item hasn't been ship in time and they'd been canceled the order and refunded money to customer on 12/15/2022. Can anyone tell me will I get pay for this bag or not? When Vestiaire says they will contact customer for the payment if she want to keep it or return the bag. If you are a customer would you pay after you get a bag or will return the bag. Who fault is it? Who will taking the lost? Will you trust the company likes Vestiaire?”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“NUMBER ONE APP”

Helpful Report

Posted 2 years ago

Dear Greg, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I do not recommend this company, they are thieves. I didn't get money for 4 sold items sent for authentication tracking number shows they have been delivered but they say they didn't receive anything. Just shameless liars. I warn you, don't send anything to vc office located in france because you don’t get your money!”

Helpful Report

Posted 2 years ago

Dear Magda, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The delivery time need to improve, taking very long after I purchased”

Helpful Report

Posted 2 years ago

Dear Cecilia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“By far the absolute Worst selling experience I have had with over 8k items sold online Just like MANY other sellers ,, I sold and item using VESTIAIRE's label and they never updated the tracking in their system .. Item number - 28114253 .. FedEx tracking number - 3919 5242 7252 Delivered on 12/15/22 and signed for by - JPERROTTA And of course the first message I sent was never answered . I won't hold my breath for the second to be answered”

Helpful Report

Posted 2 years ago

Dear Allison, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestaire Collective is too time consuming to purchase from. They give the sellers too much time to ship items. The sellers have your money for upto 7 days and then the purchase is mailed, and then it goes to Vestaire authenticator, and then it is mailed to you. Over 3 weeks to recieve your items is absolutely unacceptable. Never using again.”

Helpful Report

Posted 2 years ago

Dear Meana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Shipped 2 products and noticed system does not indicate shipped, contacted customer support by chat and was told to ignore it, system will update it within 24 hours. System never updated, both transaction were canceled s week later., never received a reply Ref #28314414 Ref#28434570”

Helpful Report

Posted 2 years ago

Dear Irina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Ordered a bag on12/14, unable to use chat feature with seller. 12/16, nothing has shipped! Hope to receive for Christmas. Tradesy was much easier site to use. Tried chatting with customer service! Again not working. After reading these reviews I’m wondering if I’ll ever receive my bag. Not a happy buyer!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Deceptive behaviour and fraudulent advertising. Item purchased showed in both category and photograph to be a crossbody handbag. Item was only a strap, which was noted in the comment section and missed as the date was recognised as the day prior and my purchase the day after however being located in Australia and the comment made in EU effectively meant that it was not visible at the time of purchase.”

Helpful Report

Posted 2 years ago

Dear Callie, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The worst app so many scammers !!! Never used this app”

Helpful Report

Posted 2 years ago

Dear Andrii, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews