Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the worst ever experience with Walmart’s customer service. In fall(10/2021) I bought three bottles of health supplements from Walmart’s online store, and shipped two of them to my family living in another continent. They expressed their concern to me as one bottle was expired(08/2021) and the other one was almost expired(12/2021). I checked the third bottle that was still in my hand, and it was almost expired. I returned that one bottle, but the problem was with the two bottles shipped far away from Canada. Walmart Customer Service demanded to have the two bottles back if I wanted to return. Since the shipping cost was way higher than the refund, my parents decided not to return the bottles. Without informing me, my 71-year-old dad took the almost expired supplement. The next day, he started to fall ill, including the following symptoms: nausea, diarrhea, chill and low fever. He had to go to the Emergency to be treated, which cost my parents almost $200 Canadian dollars. I have contacted Walmart’s Customer Service about their solution regarding the medical incident of my dad for numerous times ever since. On the phone, every time I raised the issue, they’d put me on hold and then the call just automatically ended after waiting for 15 minutes. Through email correspondence, they replied they had refunded the cost, purposely misleading me to believe that they had refunded me the cost for the other two bottles shipped away. After waiting for a month, I finally realized that they meant the first bottle I returned to the store. When I emailed again to ask about the two bottles that caused my dad’s visit to the Emergency and extra medical bill, it was just completely silence and not a word back from Walmart. Stores were also useless, since I bought the three bottles online rather than in the store. I am deeply disappointed with Walmart and particularly their customer service. I just want to warn all customers about expired health supplements Walmart sells and their worst ever customer service. We shall all stop buying from Walmart!”

Helpful Report

Posted 3 years ago

“It’s too common. I searched walmart . com Looking for a hoodie, with a zipper. 19 of 19 I looked at, “sorry can not add to cart item currently out of stock” Please try again later!!! Yeah right If they (Walmart) can’t get them…. Remove it/them from the website. Most ppl are not likely to try again later.”

Helpful Report

Posted 3 years ago

“Terrible customer service during broken item return. Shipped broken product, and took 3 months to pick up for return. Still waiting on refund. 20+ calls to customer service and shipping company.”

Helpful Report

Posted 3 years ago

“The worst costumer service , never going to solve the problem they created.”

Helpful Report

Posted 3 years ago

“Ordered a cellphone that was never shipped although my card was billed. Tried to get a refund but that still hasn't come either. Only took a minute to bill my card. Why is it taking over a week to get a refund. Walmart.com sucks and I'll never buy from them again. Hello Ebay and Amazon!!”

Helpful Report

Posted 3 years ago

“After calling two times for help with an item on the highest shelf I waited for help to come after the person that answered the call announced over the intercom two times, still no one came to help, so I go get a stool from one of the shelf’s and climb up myself to the top shelf to get the items that I needed, still nobody ever came to find out anything, so I took my items and went to the checkout counter I did tell the cashier that I had left the stool in the aisle she said she was sorry, but that still didn’t fix the non response problem. Seminole Texas Walmart needs more shift managers that are able to do a better job, seems as if the workers are managing the managers, hope someone really looks at the way employees are “earning” the money, thank you”

Helpful Report

Posted 3 years ago

“I received a gift & tried twice in person without a receipt and not opened with the second called by a manager to come in for approval of over $50 for store credit & got there that with scanning bar code comes up not available & I scan with Walmart App & shows up in the system just out of stock priced at $62.78 and would not give me store credit.”

Walmart 1 star review on 5th January 2022

Helpful Report

Posted 3 years ago

“Binax NOW Covid Rapid Home Test was $14.00 yesterday.....is $19.88 today...draw your own conclusions....not sure if it's Walmart or Abbott gouging the public in a "time of need". Deplorable”

Helpful Report

Posted 3 years ago

“The store located in Hallandale on Hallandale beach Blvd near S Ocean Drive is the worst customer experienced. I travelled from Miami to this location to pick up a few cans of spray paint. I waited for over 30 minutes asking employees for the key to the spray paint cabinet and no one could help. Then finally she said she was a manager and went to go look for the key, 10 minutes later she said the guy who has the keys took them home last night and they could not open the cabinet. I wasted time and money coming here and could not buy the paint. This is not the 1st time I had problems with this location, They heave a customer service box and i press the button for service many, many times and NO ONE comes. what's the point of this box? Why cant you have more than 1 key for the paint cabinets. Why do you lock them if no one can open them? I hate this location and I hate Walmart for the useless customer service!”

Helpful Report

Posted 3 years ago

“empty shelves or merchandise left at the back of the shelf and unreachable. Unable to find most items on my shopping list. Unable to find someone to assist on any isle in the store. The prices marked on the shelves are wrong showing lower than when I scan the merchandise at checkout. Although there are employees around the self checkout, they are either visiting with each other or on their cell phones.”

Helpful Report

Posted 3 years ago

“Walmart does not deliver. Period. Walmart home page Order date: Wed, Dec 29, 2021 We’re sorry to cancel on you Hi Jill, Unfortunately, there was a delivery issue with order 6342168-573835, so we had to cancel. Our apologies! If you paid with a credit or debit card, you weren’t charged for these items. You may see a temporary authorization hold on your card, but your bank should release it within 7 days. If you paid with a card with a preloaded balance, such as a gift card or EBT card, you’ll be credited back within 3 hours. In case you’d like to try again, these items are saved in your history and can be easily reordered at a later date through Order Details. Again our apologies, Team Walmart P.S. For more information about cancellations, please visit our Help Center. 24 item canceled”

Helpful Report

Posted 3 years ago

“Cancel orders 3 days later because out of stock. Never buying from walmart online again. Stick to amazon or ebay .”

Helpful Report

Posted 3 years ago

“I ordered things online with walmart.com and got frauded by a 3rd party company. F&N Mart , for Now Magtein supplements. Walmart.com is all off shore reps and no one and I mean NO ONE will transfer you to a usa rep. Nor can you reach the corporate office. I have filed a complaint with SPSC against walmart.com and their corporate offices. DO THE SAME and buy from TARGET, Vitacost, Swanson vitamins or Amazon....Walmart.com is awful their site says walmart delivered the pkg but it never arrived and I have proof from USPS.”

Helpful Report

Posted 3 years ago

“Don't buy unless absolutely sure the price wont go up! Tried to exchange a damaged item but they would not let me. They made me take a credit which would not cover the item now that it was not on sale!! WHAT A RIP OFF!! Walmart is apparently in the business of ripping people off!!”

Helpful Report

Posted 3 years ago

“DO NOT EVER shop AT WALMART.COM....THE FRAUDELENT COMPANIES ARE AWFUL F&N MART FOR ONE. THEY CHARGE YOUR CARD AND SAY IT IS SHIPPED USPS AND IT IS NOT. THEN THEY TELL YOU IT WAS SHIPPED TWO DAYS AGO AND IT IS NOT AS USPS HAS NO TRACKING INFORMATION. JUST A LABEL PRINTED. I AM SO SICK OF ORDERING FROM WALMART.COM I AM ORDERING FROM VITACOST OR SWANSON.COM OR TARGET. THIS CUSTOMER IS DONE. JEANNE”

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Posted 3 years ago

“There are too many fraudulent activities and the people that are supposed to help in the chat only try to waste your time and take 5 minutes to answer simple questions. I cannot shop here anymore because it is not safe. I have had my account broken into many times and no one cares to assist with these issues. I give you as much information as you need but they still choose to side with hackers. This is bad reflection on the company.”

Helpful Report

Posted 3 years ago

“I wish I would have ordered from China, I would have gotten my order with somewhat of an accurate delivery date. This is my third bad experience with ordering from Walmart Canada. I actually gave them the benefit of doubt AGAIN, and once again I'm disappointed. And to boot....I can't get hold of Canadian customer service! Tracking will say "ready for pick up" or "picked up" on the specified date, but if you call them, they'll say sorry it's been delayed. Never ever on time from my three experiences. So my December 22 has been changed to January 11 so far. Never order from this company if you can help it.”

Helpful Report

Posted 3 years ago

“’m appalled at Walmart making available the purchase of a Communism Poster you offer for sale including 5 of the most horrible, discussing dictators that was responsible for hundreds of thousands of people’s death. You should be ashamed to be a part of this. I absolutely will not spend another penny in any of your stores until you wake up and realize that Walmart has been built by us, the common people. My goal is to spread this atrocity to as many people that I know. We live in the greatest country in the world and yet Walmart allows a disgusting poster to be sold that slaps every American in the face. Shame on you!”

Helpful Report

Posted 3 years ago

“Never received my order. Walmart.com uses OnTrac to deliver its orders. Ten days after placing my order, which was supposed to be delivered within 24 hours, my order had yet to even be placed in a delivery truck. After being able to prove this, Walmart finally issued me my refund. I will not be a returning customer.”

Helpful Report

Posted 3 years ago

“A sweet Creations holiday cookie sheet in Walmart.com is priced $9.98 marked down to $7.48. I checked if available in store nearest to me. It was available. I went to store and purchased it, I was charged $9.98. I called the store when I got home and was told they would not honor the $7.48 price. I called another Walmart in the area and they stated the same. It is false advertising….period”

Walmart 1 star review on 17th December 2021

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Posted 3 years ago

Walmart is rated 1.9 based on 1,101 reviews