Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in person to buy a TV and the guys in electronics told me that they didn't have any. I showed them online that I could pick up today and they said they had some on the truck. I was informed to order online and come back when the order was ready. I ordered online and Walmart canceled my order saying the demand was high. I then ordered for in store pickup from another store and they canceled my order for suspicion of fraud. I called customer service and though she was very rude she told me to reorder in an hour. If this order falls through, I'm done with Walmart online.”

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Posted 3 years ago

“April 11 2021 I ordered tires online for my 1999 Chevrolet Cavalier Z24 convertible: the recommended size is 205/55R16 (look it up, don't take my word for it). On April 19 I went to the Wal-Mart store in Lawrence IN, 10735 Pendleton Pike, Indianapolis, IN 46236 The Lawrence auto center technicians claimed they couldn't get the wheel off (isn't that their JOB? Smells like maybe an extra $20 or so under the table would get them right off?) Then they claimed the tires I bought were the "wrong size" (to be candid, the tires on the car, 195/65R16, are not the recommended size; but perhaps for another $20+ under the table they could install the "wrong size" tires?) In fact, the tires I ordered are exactly the right size. Work order to install tires: 4 85700 3974 9 Online order 3722130-080399 Just to satisfy my curiosity, I used my lug wrench to manually loosen, then tighten all four wheels. The lugs were NOT excessively tight. The whole crooked crew should be fired. Perhaps the manager in charge of the auto care center should be fired as well, for allowing this kind of abuse to happen.”

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Posted 3 years ago

“First and last using delivery service. They were supposed to be here between 5-6pm. I was informed at 11:15 pm that a driver was not available and this was only after I contacted them via chat. Why didn’t anyone reach out to me, the customer, about a delay in my order? I understand there are unforeseen events that can happen, but shouldnt the store keep the customer informed? Especially if they are waiting for perishable items? I was immediately sent a $20 promo on my next order which I will certainly not be using. I will take my business elsewhere.”

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Posted 3 years ago

“Last straw with not getting the product that was ordered. Lousy customer service provided no help other than a refund that was short 46 cents.”

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Posted 3 years ago

“Very satisfied with Helping Diabetics USA for their consistently prompt delivery of One Touch Verio Test Strips”

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Posted 3 years ago

“Always has more options online. Returns have always been easy (either in store or mail back returns). I also walmart for grocery pick up. It is also easy and convenient.”

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Posted 4 years ago

“i had a terrible experience was arrested for no reason”

Walmart 1 star review on 20th April 2021

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Posted 4 years ago

“Ordered an item online. Walmart took my money and did NOTHING for a few weeks. So far I've spent three occasions trying to find out what happened. The people in support only have the ability to relay information you already have access to, so they are useless. Their supervisors, the same. The excuse I was given was "due to high order volumes, we were not able to deliver the item in time", which is laughable. They didn't even PROCESS the order. I won't ever do online business with Walmart again and I suggest no one else does either.”

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Posted 4 years ago

“Walmart pick up is terrible at Riverdale, NJ. They have some employees that couldn't care less about customers. The store manager is non responsive and corporate complaints will be ignored. I will shop anywhere else but Walmart from now on.”

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Posted 4 years ago

“Almost everything I have ordered from Walmart online lately has been wrong. I have also not received items I have paid for and gotten orders completely damaged. They also make it difficult to return items that were the wrong ones. I will never order anything from Walmart ever again. They are just completely, way too incompetent. They have taken advantage of me for the last time. Don't give them your money because they don't care about customer service.”

Walmart 1 star review on 17th April 2021

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Posted 4 years ago

“Shop anywhere else! Walmart supports BLM, which destroys our neighborhoods and promotes racial hate. Walmart is part of this! Shop anywhere else!!!”

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Posted 4 years ago

“BUYER BEWARE! The online ad for the Mainstays 3 drawer plastic storage for $5 is just a teaser. Online it said they were in stock at my local Walmart. When I got there, there were about 20 of these on the shelves, BUT NO PRICE TAG! When I took some to the checkout, the price turned out to be about $25 instead the $5 advertised! They said that the ones I had in my cart were not the right ones, even though they matched exactly what you see online. I showed them the model # and Walmart # and asked them to look it up, and they both just gave me a blank stare. I asked if I could get some since they were supposed to be in stock and they said that there were none available! So, I then called another Walmart that also were supposed to have them in stock, and after about six long phone calls I finally get someone who told be they "only have a few left." But when I told her that I would be coming from over an hour away, she changed her mind and said the $5 ones were no longer available! After, I tried to submit a review on walmart.com but so far have not been able to, getting errors every time, telling me to try again later.”

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Posted 4 years ago

“I recently ordered three items a fishing pole women's sandals mens boots.the fishing pole wasn't the one I ordered my sandals had a strip peeled off the strap and stuck to the other shoe but my husband's boots were fine no problems I think I'm done online shopping”

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Posted 4 years ago

“Terrible experience this past weekend at Walmart Superstore, 201 Walton Way, Cedar Park, TX 78613. I had a return within 30 days of purchase. The initial purchase was a request from a store associate who recommended I buy the item and return if there were any issues. After accepting the recommendation of the associate, the product turned out to be defective - appears to be the low quality of the product. I returned to the store and narrated the issue to customer service - was told that based on their policy, my only resort was to hold on to the item - no option for a refund or store credit. Based on their policy, my only resort was to get a replacement and since they had none at the store, drive from one Walmart store to another till I could find one - BLATANT DISRESPECT FOR CUSTOMER'S TIME. I finally accosted a manager onsite (Daniel, a team lead) and relayed the story to him. He asked for the name of the store associate, which I obviously didn't have. Initially, he appeared to help me but then finally repeated the same spill from customer service - drive from store to store till I could find a replacement. Nothing could be done onsite. What kind of a return policy is this? I left their product for them at the location. Now, they have the returned product as well as my money. I'm boycotting Walmart going forward - would rather spend my money and resources at a place that values its customers. The store manager, Michael, wasn't onsite, and I was told to get his contact info from the front of the office location, but that as well was unavailable. Treat your customers better and improve your return policy! There are so many alternative options to the products you sell. ”

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Posted 4 years ago

“Ordered a chair pad and They sent me pajamas. Really!!! Not my size / Not what I ordered Never Got my correct item.”

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Posted 4 years ago

“I'm one like others used Walmart stores for shopping But since the pandemic until todays day the service change even the policy for returns stuff become more UNACCEPTBLE and no sense i was last week in one of Walmart store and for 20 minute i was waiting in costumer service line more than 10 people complain about Walmart service i called the management to give feedback about that and hopefully the take action and really can see the old Walmart who we know because this with continue will be losing more costumers and people complain .”

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Posted 4 years ago

“Placed an order early afternoon sat 10th, recieved an email Sun 11th saying my order i placed on the 11th? 2 items had to cancelled. Does walmart wait 24 hours to fill an online order? then change the order date? First time this has happened (have ordered many times before) I do retail we dont change the order dates where i work. Tried to order different size and it would not let me. NOT WORTH IT.”

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Posted 4 years ago

“If you forget something at Walmart you have to pay for same item again”

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Posted 4 years ago

“unqualified, untrained and not caring to do the job people work there. Stay away if possible.”

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Posted 4 years ago

“BAD BAD BAD CUSTOMER SERVICE FROM WALMART MARKET PLACE. Never buy anything from them. No response from "discount computer" Video card went bad and they ask for video clip. I sent them but no reply from them. It's been 10 days. Telephone # is the worst option. Call transfer to one ext. and message says "Mail box is full" don't have other options to contact them.”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,101 reviews