Walmart Reviews

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a marcy diamond deluxe elite on "walmart.com" on 6-12-19. The Order #4341986-033927. The funds came out of my account, so if i wanted to purchase something else, the money is not available. I received an email receipt for the purchase. 6-13-19 from a third party saying the item was processed in error and no longer available, that I would receive a refund in 1-3 business days. The item they listed is still listed on walmart.com, just at a different price. I purchased it for 460.99 it is now listed at 999.99. on 6-15-19 I called 800-walmart.com and they tried to offer me a 20% discount. I told them I want the item, it not my fault someone made and error. They listed the item for sale across the entire internet as a paid ad, so they must of had it approved in their marketing department. The third party vendor stated the item is not available, its available, just at a different price and they dont want to let me have it. The person I spoke to is Brian, refused to give me his last name. Said he is a customer service specialist. He took over the call after the first customer service rep escalated the call to him. I informed him prior to the purchase I was confident in shopping with Walmart, however now it seems they can take your money and hold it and you may or may not get the item you thought you were paying for. As far as im concerned a credit card is electronic cash. When I hand someone cash, its a done deal. Now they want to return my cash after they have held on to it for a week. Brian told me its not Walmarts mistake. Well, I have a business as well and if my subcontractors make a mistake, its my name on the contract I am am responsible for making it right. I feel Walmart should honor the sale and stop trying to back pedal out of the deal. Ive dealt with the third party "VM Express" on ebay at they are a crooked company. I paid for another gym set and not all the parts where available. I had to fabricate the part myself after all they would do is offer me $10. Walmart needs to drop that company if they cannot fulfill their orders.”

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Posted 5 years ago

“I ordered a supplement from Walmart.com. I paid extra for shipping so it would arrive Friday. Friday came, no package. I checked and tracking said it would show up by 8pm Saturday. I chatted on walmart.com with something, probably a bot. The entity chatting with me said Walmart would refund my shipping and that I would get an email Saturday from some escalated department Saturday came and no email. Days went by and no refund. Logged back into walmart.com and my order history says I never bought anything from them although last Wednesday a charge of $33.98 appeared on my bank account from walmart.com. The customer service is beyond bad. They totally suck and I will NEVER buy from walmart. com again!”

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Posted 5 years ago

“Was waiting at the deli..a what seemed to be a male manager walking around with a female employee..came behind the deli counter, both put hairnets on, as they approached me, I explained I had been waiting quite awhile and also pointed out a fly on the meat cutter, he said he would help me..started getting out cheese from the cooler, started coughing all over the product, never once made any attempt to cover his mouth..I told them I wasnt buying anything since he was coughing all over it”

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Posted 5 years ago

“Please come back with these items I desperately love them and miss them first of all I like to see Anjali buy I'm not sure who is by cologne for ladies enjoli also John to j o n t u I think that's how you spell it Jovan splash Vanderbilt Crystal Charlie original Ciara Ciara and a lot of the classics that we used to get years ago coming up in Kmart and CVS and a lot of the colognes everywhere people stop ordering them Amazon is disgusting your charging to over 200 $300 for Anjali I never paid that much as a young girl I need bras 44d 4060 just my size cotton that snaps in the back not in the front 4060 44d and not ones with spandex all cotton Just My Size Olcott for the full-figured woman bring them back bring back Faded Glory shorts all colors Faded Glory and all the other little shorts used to have you remember the names bring them back bring them back bring them back women's 18 wide 20 wide cotton blouses not big next”

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Posted 5 years ago

“I was thinking about you and I will always be forever grateful for you and your family and friends and 🙏”

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Posted 5 years ago

“FRAUD FRAUD FRAUD !!!!!!! NEVER GIVE THEM YOUR CREDIT CARD INFO!!!!!!!! NEVER TRUST THEM WITH YOUR CREDIT CARD NUMBER ONCE THEY HAVE YOUR CREDIT CARD IN THEIR SYSTEM THEY WILL RANDOMLY CHARGE YOUR CARD FOR UNAUTHORIZED AMOUNTS!!!!!!!!!!!!!!!!!! FRAUD FRAUD FRAUD !!!!!!! NEVER GIVE THEM YOUR CREDIT CARD INFO!!!!!!!!”

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Posted 5 years ago

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Posted 5 years ago

“I have been shopping with yo guys for over 17 years i was employed by you guys and even my grand mother worked for ealmart also 15 years and also retired from walmart just wanna say walmart is apart of my family just wamna thank you for your services and making shopping just more easier in life.”

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Posted 5 years ago

“Placed order online for item. Website said available for pickup TODAY. Went to local Walmart and waited 30 minutes for an associate to assist me. They never showed up. Got an emergency phone call. Friend lost keys and was locked out of their house. I had a spare set. I thought "no problem. Items already been paid for--ill just pick it up when I'm done with this key business". Nah nah. Get to the Walmart closest to where I'm at after delivering keys, and I wait another 30 minutes for some would-be manager to finally show up to unlock the case for car stereos (the item I ordered was a birthday gift btw) and I ask: "you're going to honor the price i paid for it online, correct and not uncharged me"? This manager tells me what we will have to go talk to customer service. Well the associate in CS says "We dont price match the website". I said "you dont have to. Its already been paid for & this is the only one you've got in the store". She then tells me it will be picked and ready for me TOMORROW after 7am. I said "But I've already paid for it, that's the only one you've got in the store & you're telling me that I cant just take that one now, since, as I said, it's the only one you've got in the store"? So I cant walk out with an item Walmarts already got my money for, I have to wait til tomorrow to drive all the way back and pick it up? **** You Walmart. Colossal waste of time & patience.”

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Posted 5 years ago

“Walmart.com, and the customer service reps, Dallas and Cristian went over and above, to resolve a unfortunate return situation. I could not of asked for a more efficient and professional, solution. I am pleased with, Walmart.com, and look forward to shopping with them in the future. I can trust Walmart.com, which is so reassuring, I am a senior citizen and Thier are, too many, shaky,rip-off sites, on the internet. Trust is certainly a important factor, when shopping on line. Thank You, Christine”

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Posted 5 years ago

“The Quincy Wal-Mart is so slow and a mess”

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Posted 5 years ago

“like store very much.vist 4-5 times a week.do all my shopping there,lil\ke the mer.and prizes”

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Posted 6 years ago

“Website for Lethbridge said Vision Center in store on Mayor Magrath was open Sundays so I drove 105 kms to pick up my glasses. Not open. Called to make sure they were open the following week and mentioned the website was wrong. Staff responses was “Yeah but that’s head office problem, not my problem.” Nice well trained staff you don’t have. Came to get glasses. Closed for lunch. Really?!”

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Posted 6 years ago

“I love shopping there it's a nice veritiy to choose from.”

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Posted 6 years ago

“every time I get an offer for a free Walmart gift card worth $1000.00 never never ever do you ever get this card no matter what hoops I jump thru still never get card this is false advertisement. stop talkin bout it be bout it. liers”

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Posted 6 years ago

“Customer service was sooo bad!!!! My purse was left in shop basket, some HONEST..WONDERFUL person turned it in. when I realized this am purse was missing..Walmart called me before I could dial them. I went down to CUSTOMER SERVICE to pick it up. One certain woman was sooo cold. Several of women said they thought my wallet was missing. I was upset. this paticular woman said," CALM DOWN!!!!" "YOU SHOULD BE THANKFUL!!!!" I was thankful, I was anxious to find out if my wallet was in my purse!!!! How professional if she had helped me. Like "its ok we're getting your purse" Everything is going to be ok. Instead she shamed me and her supervisor agreed with her. THIS IS CUSTOMER SERVICE?????????”

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Posted 6 years ago

“Very Cool stuff”

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Posted 6 years ago

“Grocery pick up!!! What a great idea! And an excellent way to extend GOOD customer service.”

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Posted 6 years ago

“They take unwanted, or unexpected, artistic license with imagery submitted for applications. So much so that the end results are dissapointing”

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Posted 6 years ago

“No checkouts available”

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Posted 6 years ago

Walmart is rated 1.9 based on 1,101 reviews