Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are too many fraudulent activities and the people that are supposed to help in the chat only try to waste your time and take 5 minutes to answer simple questions. I cannot shop here anymore because it is not safe. I have had my account broken into many times and no one cares to assist with these issues. I give you as much information as you need but they still choose to side with hackers. This is bad reflection on the company.”

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Posted 3 years ago

“I wish I would have ordered from China, I would have gotten my order with somewhat of an accurate delivery date. This is my third bad experience with ordering from Walmart Canada. I actually gave them the benefit of doubt AGAIN, and once again I'm disappointed. And to boot....I can't get hold of Canadian customer service! Tracking will say "ready for pick up" or "picked up" on the specified date, but if you call them, they'll say sorry it's been delayed. Never ever on time from my three experiences. So my December 22 has been changed to January 11 so far. Never order from this company if you can help it.”

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Posted 3 years ago

“Brandon Gil, manager of the Brookfield Missouri Wal Mart went above and beyond in helping our Rotary Club with the Christmas Project for needy children. Hope that someone in Bentonville reads this and gives the guy a promotion. He is doing a great job here. Harold Loyd, President Brookfield Mo Rotary Club”

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Posted 3 years ago

“’m appalled at Walmart making available the purchase of a Communism Poster you offer for sale including 5 of the most horrible, discussing dictators that was responsible for hundreds of thousands of people’s death. You should be ashamed to be a part of this. I absolutely will not spend another penny in any of your stores until you wake up and realize that Walmart has been built by us, the common people. My goal is to spread this atrocity to as many people that I know. We live in the greatest country in the world and yet Walmart allows a disgusting poster to be sold that slaps every American in the face. Shame on you!”

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Posted 3 years ago

“Don’t sell posters celebrating the murder of millions of people, posters of communists responsible for the murder of millions of people.”

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Posted 3 years ago

“Never received my order. Walmart.com uses OnTrac to deliver its orders. Ten days after placing my order, which was supposed to be delivered within 24 hours, my order had yet to even be placed in a delivery truck. After being able to prove this, Walmart finally issued me my refund. I will not be a returning customer.”

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Posted 3 years ago

“A sweet Creations holiday cookie sheet in Walmart.com is priced $9.98 marked down to $7.48. I checked if available in store nearest to me. It was available. I went to store and purchased it, I was charged $9.98. I called the store when I got home and was told they would not honor the $7.48 price. I called another Walmart in the area and they stated the same. It is false advertising….period”

Walmart 1 star review on 17th December 2021

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Posted 3 years ago

“I ordered a Cricut machine in June of this year. I had a lot going on and didn't try using it until recently for Christmas projects. When I opened the box, I discovered that the machine had already been used! It was dirty, had no instruction manuals, and someone had left a pen in the front pull-down storage compartment. The Walmart website wouldn't let me initiate a refund and when I called, I was told I had waited too long to do anything about it. I understand that in a way. HOWEVER, none of that would be an issue if I had been sent what I ordered which was a brand new Cricut machine.”

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Posted 3 years ago

“Be aware! Egift cards of Walmart is one big scam. A flawed system, you buy the card and the recipient does not receive it. Walmart takes no responsibility. See attached photo, that’s what your recipients will receive…”

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Posted 3 years ago

“I won't ever order online again. First item was a third party and when I sent it back, they charged $45. Second they said it would be delivered on a certain day and it came weeks later with the website saying it will be delivered but the shipping company saying something different. Then the day after it was to be delivered, Walmart website said a delay in shipping. The item I'm waiting for now says it was out for delivery on the 8th. The shipping company said the just received the shipping paperwork. Now on the 9th, Walmart website says delay in shipping. If your expecting it the day Walmart says, then why is the shipping company different. (ie FedEx) Don't make promises for a certain delivery day if it's not even going to be close to that day. I'll stick with company that deliver when they say, not Walmart ever again.”

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Posted 3 years ago

“I purchased an item on Walmart Marketplace and it was a scam. The item sent was not the item described. The seller wanted to give half the money, admitting that the item was not the one described, for a refund but I refused. I opened a dispute with PayPal and both Walmart and PayPal wanted me to pay to return all items in the order not just the scam item. I pointed out that in my region the law was very clear that I did not have to pay to return the item but would be happy to if the seller issued an RMA for the return. They refused and sided with the scammer.”

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Posted 3 years ago

“I am emailing to make a complaint about one of your store employees...My daughter (who suffers from Anxiety and PTSD )was shopping today at your Uniontown Pa. Super Center #2019 November 30 2021 at approximately 12 pm....when she had an accident by dropping a large container of Apple juice. ...embarrassed and upset she stood at the spot of the accident looking for an associate when other shoppers continued to push carts and walk through the mess.....she became very upset but didn't want to leave the area because she was afraid someone would not notice and have a fall....she continued to search for an associate when she saw one she said "excuse me" and the associate became EXTREMELY rude and began to berate my daughter for making a huge mess and then "intentionally" spreading it around to make it worse. (my daughter had not moved but other shoppers didn't seem to care as they walked and pushed their carts through the mess)....as my daughter finished her shopping after the accident she again encountered that same associate in another area of the store and she pointed at my daughter and loudly proclaimed "there she is, that's the one that made a huge mess and then walked through it and spread it around" My daughter was mortified and quickly left the store.....I am extremely upset about your associate's behavior...it was nasty and mean and completely uncalled for. My daughter doesn't want to come back to your store because of the incident and I can't blame her....obviously some of your employees need some kind of retraining as far as customer service goes.”

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Posted 3 years ago

“i have spent a lot o money on website only to be lied to and ripped off by them and have documents to prove what i say it is by far the worst website on the planet I won't spent .02cents on their f$%^&*$ web sit ever again they can go *%#% them selves. i was given an e-giftcard for reimbursement in october the email was dated 10/23/21. but the issue date on the e-card 8/16/21 used it date was 8/18/21 f a shipping charge and when i tried to use it it was already used and to top it off they never reimbursed me for a defective item as they said they did how can a refund asked for in august be already done in march or a gift card issued in October be dated for august this one ig f'ed up company”

Walmart 1 star review on 30th November 2021

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Posted 3 years ago

“Came to purchase set or 4 tires on 11/24/21. Highly dissatisfied with the customer service. Flew in from out of town to attend a funeral, wife had picked me up from the airport and on the way to the house we had a flat. Went to walmart the following day, had 4 tires installed but had to wait until Walmart associate waited on 2 other people before I was cashed out. Park the truck at home the next 2 days preparing for funeral, notice the low pressure light on, sent truck into diagnostics and determined that 1 of the 4 sensors were not reading (no pressure reading) took truck back to walmart so they could correct the issue. Associate proceeded to tell me he had a discussion after he determined the sensor was not reading....I don't remember that conversation. Waited approx 1 hour until they decided that I would have to go pick up a sensor due to them not having 1 in stock. They did offer to reimburse me for the price of the sensor. Frustrated customer!!!!”

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Posted 3 years ago

“Be aware of Walmart’s weight machine fraudulence”

Walmart 1 star review on 29th November 2021

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Posted 3 years ago

“Every time I buy off of Walmart site my debit card gets hacked. This is freaken ridiculous!!! I just spent 229 on Walmart the 23rd of November 2021. My acct was hacked at same time someone bought groceries.. I also bought something at Walmart few months back and my debit card got hacked again. I will never shop at Walmart again.”

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Posted 3 years ago

“VERY GOOD SITE I EVER SEEN”

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Posted 3 years ago

“Horrible experience in Riverton Utah Supermarket and South Jordan Gateway. Both food deliveries. First was Riverton, sent a pic of my siding and said he delivered my groceries. I called Walmart for 30 min before a human picked up. Finally got pick-up and told her the driver lied, did not deliver and she said the groceries were still at the store. Many words later told me she would have delivered by 5, 5:30 rolled around, another round of 30 minutes to get a human and hung up on. Finally a person at pick up said my items were picked up- but you see, I never received those too. I asked if it was the same thief, she said probably. So, they let the kid pick up again and not instantly fired- WOW. He stole from me and lied twice. Second from South Jordan Gateway, they delivered someone else's order to my 90 year old grandmother. She picked up her bag, expecting grapes, croissants and canned goods The bag ripped and all 12 eggs cracked all over the bread, porch and grapes. I had to leave work and go clean up her porch. AVOID USING DELIVERY, they have gotten so desperate they kept a thief employed after deceit and dishonesty. Harmon's, Smiths and Amazon are much more safe and quality workers.”

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Posted 3 years ago

“loss of password to online account. 2 customer service contacts via telephone and alternately spent 40 minutes online waiting help to regain access to account to no avail. If less than 1 star rating was available - I would have chosen it!”

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Posted 3 years ago

“After MONTHS of playing Walmart's release game for the X Box Series X, I finally won! They took forever to ship it! And when they did, they went with a second-rate shipping company... Needless to say, it was Lasership, a company KNOWN for "losing" "not delivering" and "stealing" packages.. Needless to say, I never saw my X Box! As soon as Lasership got their sticky paws on it, it was immediately marked "Lost" (Yeah I bet it was!) Wal-Mart refused to replace my X Box stating "Microsoft" Wouldn't allow it! Even during the MONTHS, I have been fighting for a replacement they had at least 3 releases of X Boxes! I was informed, yeah we have them, we just can't give one to you even though you purchased it and we messed up... What kind of MESS is that?!?! You have what I ordered but refused to replace it! I was offered a Playstation.... But this was not what I purchased, if I wanted a Playstation I would have brought a Playstation and I'm sure this rant would be about a Playstation... But NO! I brought an X Box Series X! Give me what you owe! They basically said f-off we not giving you the item you sat up months trying to buy and playing this release game for! They gave me funky ass $50 thinking it would make me go away quietly! WRONG!!! I don't need your funky ass $50 CLEARLY I just paid 500.00 for a gaming system you refuse to replace. A gaming system I'm sure has been placed back on your website for $1,000+. CROOKS! O and this offer came MONTHSSSSSS after trying to go through customer service, who was absolute of NO HELP! Those agents are liars and useless!!! Trust me you aren't getting their real names if you are taking notes. I write everything and everyone I speak to down, so I found it beyond funny that I was given names like Lynn and Lisa only to get a survey asking me how my chat with LoveJoy went.... WHO? YEP! CROOKS CROOKS CROOKS don't waste your time with the X Box BS it's all for show! And for NOT!”

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Posted 3 years ago

Walmart is rated 1.9 based on 1,101 reviews