Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online 4/9/20 to pickup outside store. When I arrived was told their card reader was broke and I would have to go inside to resolve. Went to 2 different place and could not resolve the issue. I bought online so I wouldn't have to go inside the store because of this deadly virus but walmart didn't give a damn about customers safety or resolving their problem. I had to find everything and pay at the self check out since walmart FAILED. Thanks for possibly murdering me ? Poor management, lack of customer service and putting paying customers in harms way. Never again. Store was 6000 ogeechee rd Savannah Ga.”

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Posted 5 years ago

“Order was placed on 3-30-20. Missing item: Frozen 2 Anna Elsa Swim Suit size 4T This item was NOT delivered. The Chat Customer Service was not reliable or helpful in coming to any resolution instead I was pushed off to call 800-925-6278 and no one picked up the phone, I kept getting a music recording. Your customer service is very poor with no one to follow up on orders. I now had to send an email and I am now writing this review on your poor quality service. Sent from my iPhone”

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Posted 5 years ago

“The. Order process was easy, this is the second time I have ordered on line received my first order in two days. This time I placed my order on the 28 of March and stii have not received my second order I only ordered a package of socks and a sports bra. I did receive an email stating that have of my order was shipped on the 6th of April and I still haven't received it yet. I do understand that we are in crisis as country, but this is ridiculous,. Thanks you Sincerely 😞👎”

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Posted 5 years ago

“Multiple orders messed up in a row before Corona chaos even started. Items missing from deliveries, cancellations not being processed AT ALL, being given the WRONG information, incorrect orders made over the phone (having item numbers, like other companies with common sense, WOULD help) and having to double as a cashier without getting paid. A friendly persona doesn't make up for incompetence or inefficiency. This used to be my favorite store. WTH happened?!”

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Posted 5 years ago

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Posted 5 years ago

“For years they have been pushing the online order and pickup at the curb. Now they can't keep up and there is no availability. Hop to it Walmart! If you had a half a brain you would have been on top of the virus demands.”

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Posted 5 years ago

“I went into Walmart looking for a certain item. I needed help with the item and couldn't find anyone, the guy was suppose to come back but didn't. I seen Ms Sharlene i think it's with a S or C. She was very helpful and she took her time to help me. I want to thank her and let Walmart know y'all have great employees in this time of need. THANKS Ms Sharlene”

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Posted 5 years ago

“SANDY. Very Rude cashier. Made up her own rules about social distancing and thinks she is superior so its okay for her to speak to you rudely.”

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Posted 5 years ago

“False Advertisement Walmart Customer Service Team Yesterday, I purchased a paper Mate InkJoy Gel Pens Medium Point Black 4 Pack on your website while I was at the store right in front of these pens, because it was $2 less expensive. I didn’t see a big issue having to pick them up later. However, later on, Walmart’s customer care team sent me and email saying; “Thanks for your recent order. We're really sorry, but the items shown below are out of stock. Since we don't know when we'll get them in again, we've canceled the items from your order and won't charge you for them”. I found this a false advertisement. Walmart “pretends” to compete with Amazon showing competitive prices that cannot deliver, and just simply cancel the order afterwards. Those pens were in the Walmart store yesterday because I placed the order right in front of them; there were several packages, only more expensive that the online price. The customer service team decided to cancel my order because they didn’t want to honor the price that was advertise in the website. I find it WRONG AND DECEITFUL Walmart will never be able to compete with AMAZON; that’s why we will continue to shop in Amazon again and again!”

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Posted 5 years ago

“Your pickup service is awful I can order online and pickup hand sanitizer and rubbing alcohol on my phone from Kroger and your service is just blah for a corporate gaint. You need to close your stores and let the real stores that care about people take over. Only a fool would keep you in business. I think everyone should look at how they don't care for others only themselves. There should be no restrictions on ordering online at this time it is pretty sickening that you don't care for people. If we don't care for others we are no different then a communist country that is what sets us apart for other countries! God bless America and please everyone think of others and help in this time of need cause Wal-Mart will not. Shop at Kroger they will help and get you what is needed!”

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Posted 5 years ago

“walmart worst and worst, they should get 0, they not exchange the defect item, could not believe it, what kind of business in North America, and consumers deal with manufacture who not have phone number or real address, but Walmart sale the item at their store. they sale bike for kids as well. so Canadians please be careful with Walmart”

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Posted 5 years ago

“During this pandemic, the Walmart store at 24756 US Hwy. 19 N, CLEARWATER, FL was not able to help my handicapped brother receive groceries. He uses an EBT card, but they can only take it if he walks in and swipes it. My brother is handicapped, no car, and unable to walk. The manager, a woman, was basically saying, he can starve, until he comes in to swipe his card. This is a horrendous life/death matter. My brother even lives very close. But nope, Walmart will make no exceptions for severely handicapped people. WALMART DOES NOT HELP HANDICAPPED INDIVIDUALS. VERY SAD DAY FOR WALMART. 4-3-2020 3:30pm”

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Posted 5 years ago

“You say your shelves are stocked NO THEY ARE NOT, I go from Walmart to Walmart looking for what I need. I never hoarded now I need toilet paper GOOD LUCK WITH THAT EMPTY SHELVES. Someone told me to find an associate and they will bring you toilet paper THEY CHOOSE WHAT BRAND. GOOD BYE WALMART, I am a Fry's shopper now I find everything I need they even ask me what brand toilet paper I need and they give me a choice if they do not have what I want. They just donot come out and say THIS IS ALL YOU CAN BUY. LOVE FRY;S”

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Posted 5 years ago

“Ordering from Walmart.com is a roll of the dice. If it's from walmart itself you're probably ok. If it's from a reseller good luck. My orders usually get stuck in processing until I cancel order. Really frustrating but walmart doesn't care. Use Paypal so you have another way to get your money back.”

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Posted 5 years ago

“Worst ever, the deli counter is the worst, people are trying to be out of the store as fast as possible and this deli lady is really socializing”

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Posted 5 years ago

“Kudos to Walmart for their senior shopping hour. The shelves were full except for paper products and hand wash. The staff working to stock shelves were courteous and helpful. The seniors who were shopping were sensitive and socially distanced. It was a pleasure to be in and out and as safe as possible. Thank you, thank you. Sandra, Longmont, CO”

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Posted 5 years ago

“I had very bad experience with Walmart online... The inventory is never get updated. It shows product available online and allow you to buy the same. right after an hour you will get another message saying the the product is not available and they will cancel your order.Even after the order is cancelled the amount will hit on your bank account and then you just have to wait for 5-6 days to get it back..Horrible services this happened with me for at least 3-4 times.. Also for few orders i requested to cancel within a 2-3 min and it shown cancelled but stil they reverted the status and send ship me the item which i then have to return in wallmart. Nitin”

Helpful Report

Posted 5 years ago

“They don’t care about their customers or employees. I am this, because I am concerned with certain populations during Covid-19. I placed an order for the curbside pickup two days ago. I received an text message last night (at 11 pm) stating it had been canceled. This order was particularly important.... it’s for an immunocompromised individual that is being sent to another state for employment. This particular state is saturated with Covid cases and he is unable to shop there. I contacted Walmart and they said it was due to item availability... I said “sir, I had $80 worth of groceries ordered and you are telling me that you are out of everything.” He further researched and then said it was because they had laid off a lot of employees and now they didn’t have anyone to fulfill my order. So to all of the elderly... moms... Ill... Or anyone that is going to rely on pickup to eat... please use an alternative grocery chain. There is a chance you may not receive what you need. I will never ever shop at Walmart again and I encourage you not to either. oh and nobody from corporate was willing to help me.. I just heard a lot of excuses. Stay Healthy Everyone.”

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Posted 5 years ago

“I'm a veteran who is disabled. When you list all of your online items as in-store purchase only? You're telling the disabled they can't get what they're needing and you're not going to help them. Shame on you. SMH 🇺🇸”

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Posted 5 years ago

“Haven't got my refund yet and it's been over a week already they 5 more business”

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Posted 5 years ago

Walmart is rated 1.9 based on 1,101 reviews