Waterlogic Reviews

Name: Waterlogic
Rating: 1.65

1.7 Rating 71 Reviews

15 %

of reviewers recommend Waterlogic

Company Reviews

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1.7

Based on 71 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

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(888) 826-6537

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever!!! Been trying to get a status of water filter replacement order. Never get an answer. Credit card was charged and still no filters. It has been 7 weeks. At least return my phone calls to let me know my order status. Have a water unit that doesn’t work and is useless without the water filters.”

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Posted 2 years ago

“It is difficut to understand how they stay in business. we have simply lip service for several months and water quality is terrible yet no one can come service but they are still mentioning the contract penalties if we wanted to cancel. We are extremely unhappy with this company and cant even find , reach the right person or any person to have a meaningful conversation.”

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Posted 2 years ago

“They are great to sell a product but it’s a nightmare to get a maintenance as they don’t get much money. I wish I never dealt with them”

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Posted 2 years ago

“Honestly, please save yourself the trouble. I have had the worst experience with Waterlogic.. worse than any company i've ever worked with. They want to thank their engineers and Sophie in Customer Service because if it wasnt for them, we certainly wouldn't be using them anymore. Not only did they send our wrong parts, old parts, and their sales person Zoey didn't give us any indication that we needed a co2 cannister or the correct sizing - we cant seem to get hold of them for love nor money. Honestly dont do it. Thank you Sophie for answering the phone and actually working.”

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Posted 2 years ago

“Always had a great experience. I couldn't be happier with the service and their products. Would recommend this company to anyone, very professional.”

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Posted 3 years ago

“Awful customer service. Charge extortionate rates for the rental of a water cooler - whether they provide water or not. They have been impossible to deal with. Do not recommend.”

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Posted 3 years ago

“The most dysfunctional company I've ever worked with. Zero accountability on all business units. Accounting charged us for an office we had closed, the customer service is non existent, service techs just show up when they feel like it and never perform routine maintenance.”

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Posted 3 years ago

“PLEASE IF YOU ARE EVER THINKING ABOUT… PLEASE IF YOU ARE EVER THINKING ABOUT BUYING SERVICES FROM THIS COMPANY- I WARN YOU NOW DO NOT ASSOCIATE YOURSELF WITH THIS COMPANY. THEY ARE A BUNCH OF SCAMMERS THAT NEVER COME FOR PM SERVICE LIKE THEY PROMISE AND THEIR CUSTOMER SERVICE IS HORRENDOUS. NEVER PICKS UP CALLS, ON HOLD FOREVER. STAY AWAY IF YOU WANT TO SAVE YOURSELF TROUBLE. Also if you are signing an agreement through email DO NOT TOUCH the signature area till you know for sure you want their service. They will somehow be able to submit your agreement for you even when you have not pressed submit on your end.”

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Posted 3 years ago

“I don't like the services at all. Customer Service never picks up the phone. You can be on hold HOURS. The are only sending you bills. Their website is not working properly. Total scam. Be aware.”

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Posted 3 years ago

“Beware poor customer service and repair. For years they only had sales people you could call who would do nothing to help you. The service number you call would "schedule" your repair but no one would show up and you would have to call back multiple times before someone would finally show up. Now they have new account managers that are calling to finally help a little because things had gotten so bad. I have seen their screen showing our service call history and it does not line up with all the calls we have made in maintenance and the calls made by supervisors on the shop floor. It's like all of the calls we have made were not recorded on their end. Our company switched our production facility and corporate office from bottled water coolers to these filtered water coolers. In the few years we have had them the units are continually going out. We call the service number and are told someone will be out in a week and then weeks and sometimes months go by and we have to call back because no one would come in to repair. The longest we have documented is 6 months. When they finally got around to fixing the unit that had been out the longest, they replaced it with a refurbished unit that went out a day after they left. So we had to call them back in to repair it again which took way too long. They do not come in to perform PMs regularly, and when they do come in they miss units or don't properly PM them because we have had multiple units needing to be repaired or a filter change soon after a technician has been here to perform PMs. We have also asked for 2 units to be removed so we would no longer be charged for them, but technicians came in to perform a few PMs and didn't take the units with them even after I talked to them and reminded them. All we get from this company is excuses and no customer service. Either they don't care or they stretched themselves so thin they can't service their customers. We are in a contract at the moment but will not be renewing it unless we receive an official apology and see a drastic change in their service. Everyone managing this company should be held accountable for the poor service, management, planning, and lack of communication between themselves and the customer. I also told the account manager about the terrible reviews about their company on the BBB website and others, and he was unaware of the negative view of the company and that our same issues were so widespread.”

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Posted 3 years ago

“I had a great experience with Tommy the technician who came in to take care of us. He provided the most amazing customer service and certainly went the extra mile. Thanks for all your efforts Tommy - we appreciate all you did !”

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Posted 3 years ago

“Nicole Jones is the definition of exceptional customer service! I have personally been inspired on how she goes the extra mile for her clients! Simply amazing!”

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Posted 3 years ago

“one of my employee signed a contract with other company in 2014 for water filter and I don't know when water logic bought the previous company. I wasn't happy with their service from beginning never the filter work properly and since 2014 they just send twice some one for service. I was tired of keep calling and no one respond. they keep charging me and kept me in contract for five years and after five years due to Covid start they just renew the contract without inform me. Now I want to cancel their bad service, Unfortunately, COVID 19 hit and my office was closed for months. Unfortunately, with the drastic loss of gym members and with no ability to provide services, I am unable to continue to operate my office and must close the doors. So imagine my surprise when I called Waterlogic to come pick up their water machine and cancel my account and they informed me I would have an early termination fee of over $1800. The only service they ever provided me was dropping off a $100 machine. It has never even been serviced. after 6+ years contract is done and i just want to give their machine back and cancel my service. I had to keep them for 5 years due to contact and after covid, it was impossible to contact them. I send them several email for cancellation but never got respond.”

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Posted 3 years ago

“I had 1 cooler, cancelled my account in April, and was billed for 3 months service and a fee to retrieve the used cooler. run from this company,”

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Posted 3 years ago

“If I could give them 0 stars I would. I had their water coolers for 3 years. I had three water coolers. All of them developed mold in the cold water spout. I called and email no less than 15 times to try and get service on the devices. I ended up having to terminate service within the last 60 days of the 36 month agreement. They then billed me $645 for cancelling my agreement.”

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Posted 3 years ago

“Always had a good experience”

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Posted 3 years ago

“Recently started using Waterlogic in or office and so far the machines has been great, we all love the sparkling water. The customer service has also been really good.”

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Posted 3 years ago

“Recently got a water cooler from Waterlogic and so far everything has been great. Product looks cool and the water tastes great.”

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Posted 3 years ago

“Used Waterlogic for years and they've always given good customer service.”

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Posted 3 years ago

“The customer service in the beginning was awesome. Friendly helpful staf. The problem came about when I tried to cancel at the end of the contract and was told I'd have to keep it and pay for 3 more months. I queried the extra charge for maintenance and was told due to covid they weren't carrying it out but still charging for it. My office building closed due to covid so I did not need the cooler but they would not cancel early. They did not collect on the scheduled day and continued to charge me for the service.”

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Posted 3 years ago

Waterlogic is rated 1.7 based on 71 reviews