“Worked with Mike and Henry at the Tarpon Springs, FL store today. I was hunting for an obscure Yamaha outboard part. They did not have it in stock but helped me locate a retailer in the area OPEN on a SUNDAY. Awesome customer service from these guys!”
“I ordered a Raymarine part over a month ago. I called twice with no help from customer service. Should be called customer no service. If you have another retailer, use them instead.”
“Lately west marine seems to be nothing but a clothing store. With maintenance items waxes cleaners can’t count how many times I go into Stratford Ct store and walk out with nothing then go over the the ship store of Hitchcock marine and get what I need”
“Can not believe. When I said to the parts guy. You don’t know what a battery tender is. He hung up the phone. When I called back no answer. This is the Old Saybrook location. I will Never spend a dime in that store again. Go somewhere else. You’ll be happier.”
“My son gave me a new Clarion radio for my birthday. When I hooked it up it did not power up. I took it to West Marine. After a huge hassle with "customer service" I was told I had to contact the manufacture of the radio. The radio was less than 90 days old and West Marine did nothing to solve the issue.”
“I visited the Redding store on June 19. Heather and Mike were very helpful. Had my water pump at the counter ready to go,didn’t confirm we were coming.
The service & knowledge were commendable & professional. So happy & thank you! Salute.”
“Longtime customer. Over 20 years.
Today I was told that my name is not on file. So no discount. Informed cashier if that is the case, then they lost a customer.”
“Terrible customer service. The Traverse City lost my order. Ok things happen. Yet I called three days in a row. Each day was told I would get a call back in a couple of hours after they looked for it. Never got a single call back. I am done with them”
“I went here to purchase Mildew Stain Remover for my boat. I could only find the "West Marine". brand and it was $19.00! I thought this seemed ridiculously expensive so when I got home I looked on line. The mildew stain removers ranged from $3.00 to $12.00. Many of the very cheap ones had excellent review scores. Every time I go into West Marine, I feel like every thing there is twice as expensive as anywhere else.”
“Thank you Steven, Raul, and crew in West Marine on US1. Jake and his friends had a blast with the tunnels constructed using boxes you collected, stored and help transfer to the vehicle. We appreciate how you went above and beyond to help make our son’s bday special!”
“I’m adding to the already extremely poor service reviews of West Marine. No tracking on orders, no follow through in customer service department, lost orders, have yet to receive a callback from anyone working my case after dealing with over 10 people. At the local level you just get the run around because corporate treat them the same. DO NOT DO BUSINESS WITH THIS COMPANY, THEY WILL SCREW YOU IN AVERY ORIFIC YOU HAVE. It seems that it doesn’t bother them that their CS sucks with no attempt in to fix it. Absolutely unacceptable way to treat customers who spend their hard earned money with this company.”
“I'm tired of West Marine advertising discounts or rebates that are a come on. Read the fine print, anything good is exempt from the discount. You walk into the store, get to the check out only to find what you is not eligible for the discount. It's a come on just to get you in the store”
“Poor poor service no confirmation of order. No shipping date, called customer service long hold time. She said I will send a confirmation right out and got nothing. Tried canceling order they could not do that.”
“Ordered a couple very important and needed products. Didn't get a shipping confirmation for days. Tried to cancel the order but after several failed attempts to contact somebody there (they don't answer the phone, or their customer service chat) I finally got through to a supervisor and she said they could not guaranty cancellation! I already re-ordered and recived the products from Amazon. I will never do business with West Marine again ever ever everrrrrrrrr!”
“Order was supposed to be delivered to store 7 to 10 days. I called store after 10 days and they told me it just got processed the day before. Waited total of 19 days and I still had to call store to check. They told me they haven't unloaded truck from day before and they didn't have invoice for products on the truck??? They called me back 8 hours later and told me it was the last box they unloaded. Yeah right. Picked it up and no apology or anything.”
