Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I couldgove them zero stars I would..order said would be delivered on or before a certain date ..have now waited 8 day's and no sign of it.I have tried WhatsApp,online chat both of which there is no one there to respond. Email says 48 hours to respond and the phone number I was given I called and it days is is no longer in use and to try emailing.Total nightmare.Customer servise is non existent.waiting in for experience delivery all week , time off work on day due but still no order, no refund and no way of sorting it out.Do not order from this company, avoid at all costs!”

Helpful Report

Posted 1 month ago

“1 star is too much. Woeful. Their courier left the item in a public place and it was (presumably) stolen. 20 emails later and Wilko do everything and anything to obfuscate and avoid processing a refund. I forced the matter with copies of the correspondence through PayPal - funds returned. Their customer service 'support' and 'tickets' are beyond condescending. Absolutely avoid. Pay a little more elsewhere and get some service.”

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Posted 2 months ago

“Well what awful service Wilko.com is will never order from them again they delivered a tree that was saying it was white but silver requested for it to be returned last Tuesday saying will respond in 48hours but still haven’t customer service is shocking tryed to ring a number to speak to someone and they said have to ring 0907114157 which charges 2.50 a min really they are a joke and shouldn’t be trading don’t know if this tree will get back but iam out of pocket by 67 pound so anyone don’t order from them they are shocking”

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Posted 2 months ago

“Don't waste your time or money I've been waiting a month for delivery, taken the day off work and never received”

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Posted 2 months ago

“Never buy from wilkos suppliers products! If you purchase some products that has been from them suppliers and it's something wrong with it you won't get your money back! I have been sending numerous emails to just get the labels for 3 different items to send to 3 different suppliers and been touch with the suppliers as well to put wilko on them place and send me the labels so I could return them back and get my refund. I had feelings that they won't issue my refund anyways so I escalate it to PayPal and I did right. When I finally after a month get labels from suppliers not wilko and sent the items back,get the proof from each supplier that they received the items then wilko still tried to rip me of saying that they already issued my refund when they didn't. I let know PayPal and screenshots all our conversations that they said they issued refund when I haven't received anything and on top of that they tried to charge me a fee for returning some of the items when nobody informed about it. All I just want to say do not buy from wilkos suppliers because if there is anything wrong with it get yourself ready that it will be a long battle with them. I get my money back just because PayPal forced them!”

Helpful Report

Posted 2 months ago

“I ordered a bed for my daughter and it arrived 6 days later than the arranged delivery date. Customer service is shocking and very slow to respond & reply as its all done via email. Will not use Wilko ever again!!”

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Posted 2 months ago

“Customer service is abysmal. I requested help on an order I was trying to place on October 4th and am still waiting for a proper response over 2 weeks later.”

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Posted 2 months ago

“Their services is very poor man omg u am just upset they are not giving me my refund”

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Posted 3 months ago

“Everything went wrong. They delivered a black boucle storage box in a battered smelly dirty box. The item was damaged with the gold headwear hanging off leaving a part attached to the box with sharp pieces and I cut my finger trying to get it out. That’s not the worst but although it’s terrible. I was told they would send dhl to collect between 9-5 took the day off work guess what ? That’s right no one arrived but that’s not the bad thing although bad enough. Trying to communicated with them is set up do they can just cut you off hoping you get fed up but I’m not leaving thus !! No wonder they went bust. Absolutely atrocious so I am going to go on socials if it’s not collected tomorrow and puts the screenshots showing the history of trying to return good that are damaged cheap rubbish !!”

Helpful Report

Posted 3 months ago

“Terrible experience. Items arrived missing parts (it looked used). Confirmed a collection and they no showed. Now it seems all to hard to arrange a collection and refund.”

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Posted 4 months ago

“Ordered table and chairs. Never received my table. Been two weeks and still no table and a lot of automated messages. Never buy from this company again and I am taking this further and opening a dispute to get my money back. Do not order from this company. They shouldn’t be trading anymore.”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“Abysmal service since takeover. Items missing, sent not ordered items, order wet & stained -looks like 1 missing Flash spilled in box, dirty plastic stuffing in box. Complaint not dealt with, but now 3rd email requesting repeat of complaint.”

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Posted 4 months ago

“Useless, took £410 off me...AVOID AT ALL COSTS UTTER GARBAGE,”

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Posted 5 months ago

“NO REFUND AFTER WEEKS SPOKE TO BANK THEY ASKED FOR MY EVIDENCE AND COMMUNICATION TO REFUND ME. BANK OPENED DISPUTE AND REFUND ME 400”

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Posted 5 months ago

“I requested to return my £250 the day after receiving it only to be a week on and still no information given of how to return and just been informed my request has been closed! DO NOT ORDER unless you are absolutely sure you will not need to return. Distance selling rules seem to not apply to Wilko.com, very disappointing service, I shall not be ordering again!”

Helpful Report

Posted 5 months ago

“Bought a garden furniture set on Wilko.com for £1499.99. The first payment attempt took me all the way through the checkout process and just returned me to the homepage. I thought it odd so just tried again as the transaction on the bank said pending. Online chat said it would be fine and that one would come back to me. Upon completing the 2nd attempt and getting an order confirmation, Wilko cancelled the order and refunded the money. Great. Apart from the initial payment didn't ever get refunded. Wilko still delivered the set. You would think that everything is done and finished with. Nope. Wilko are insisting that they haven't had the 1.5k in payment and that I owe them for it. You unfortunately come up against a brick wall going by the name of Becca when trying to get some help. I have sent her a copy of my bank statement, I have sent her a photograph of the online chat with my bank including the ARN which has been confirmed as received by Wilko and yet still Becca is saying I haven't paid. She has treated me like I am so completely thick and told me that two transactions on a bank statement are actually just one payment. If this was the case there wouldn't be an ARN for the payment and there wouldn't be 3k coming out of my account that day. I have repeatedly asked for contact details of someone in accounts that I can talk to so I can actually get some help but she had repeatedly ignored me and still insists on answering the email telling me that she is listening to me. What more am I meant to do? I have given them a bank tracking code (ARN) of the unrefunded payment, I have given them a copy of my bank statement. They know I don't have the money and Wilko do have the money just from these two pieces of information alone. The problem comes that they have the money and no order number to tie it up to which according to Wilko means I haven't paid it. (It doesn't take a genuis to take the order number they have created after it was delivered and tie it to the money which doesn't have an order number to the goods they have delivered to me.) This has gone on for over a month now! Irritated doesn't even start to describe it. To add a little more insult to injury the set has also now been reduced to £1199.99 which is £300 cheaper than when I paid for it. A little goodwill will also be going amiss no doubt for the hassle they have caused me. Utterly useless company.”

Helpful Report

Posted 5 months ago

“I received a faulty item from Wilko over 2 months ago. I still do not have any resolution or a refund. I arranged for the large item to be collected several times and no courier showed for the collection. Each customer service agent is different and therefore has no record of the previous emails sent. Wilko seem to use third party companies for large items and third party companies for their carrier service so again the communication and resolution will never happen as it seems not only do they have bd communication with their customers but also their partner companies. Absolutely shocked that they have not been able to come to a resolution after 2 months!”

Helpful Report

Posted 5 months ago

“We ordered a shed and received the wrong item, contacted the customer service team at first and they seemed happy at first to resolve the issue but then we have seemed to be fobbed off time and time again, every time we email its the same automated service saying give us 48hrs to respond, the item we received was significantly cheaper than the one we ordered so we have asked for a refund and after numerous attempts are still no further forward and still awaiting an answer. I can honestly say i would never order from this company again and warn others not to either. They have literally no customer service and when making mistakes they hide away but are happy to take your money and run”

Helpful Report

Posted 5 months ago

“Appalling customer service. DO NOT BUY FROM WILKO ONLINE. If there's a problem you will not get a refund. 62 messages so far to try and get a refund for a faulty item. They even offered me £10 to get it repaired!”

Helpful Report

Posted 5 months ago

Wilko is rated 2.6 based on 649 reviews