Wilko Reviews

Name: Wilko
Rating: 2.68

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

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Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 4th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just helping”

Helpful Report

Posted 2 years ago

“This time of year and the cues are getting bigger and you still only put 1 staff member on till what's wrong with these managers why can't a staff member just jump on till without managers permission I would sort it out its Christmas round the corner.”

Helpful Report

Posted 2 years ago

“This is the sixth time I have been overcharged for an item. As usual you don't notice till you get home n check receipt. It costs more in petrol to return and complain. Prices are high enough without being ripped off. CHECK RECEIPT BEFORE YOU LEAVE.”

Helpful Report

Posted 2 years ago

“I picked up a few items then was just browsing. I asked a member of staff, Helen, for some advice regarding a toy for my autistic grandson. As a mum of an autistic son, she gave me to so many different ideas which I've passed onto my grateful daughter. Helen needs to be singled out for her time, knowledge and help. Thank you Helen”

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service! I ordered online for ease as I just had a baby and my husband returned to work, I waited two weeks for the order because Evri damaged the order twice! I’ve never had issues previously! I recently ordered again last week, again to try and make life easier, I was hit by a car and had to have leg surgery and again evri damaged the parcel, I got in touch with wilko and they apologised and promised to send a replacement, it was meant to come today and I tracked it on wilko website and all it said was damaged in transit! I asked them for a replacement package asap or if it was too much for them to issue a full refund, one hour later I get an email to say refund is being processed!! Absolute joke!! Don’t offer a delivery service of it is clearly too much effort!! Shocking abysmal customer service! Yet again wilko thank you for your help!!!”

Helpful Report

Posted 2 years ago

“I have been shopping at Wilko in Trowbridge for well over 10 years and find the products they sell excellent value for money. The staff Lorraine,Lesley and Sharon especially helpful. I always share my information with friends who now also shop here. ,”

Helpful Report

Posted 2 years ago

“I shop in the Wolverhampton branch the staff are very friendly helpful especially TINA W and PAUL they carne do enough for you will be going again”

Helpful Report

Posted 2 years ago

“Ordered plants on line . Advertised size was no where near what I received . Poorly packaged and broken plants , Canes in plants but not attached to anything !! Contacted customer service . Sent pictures as requested . Promised a call back - no call back .Had to phone them again .Offered me £6 refund ( spent over £60) promised a supervisor would call me back urgently . Yet again no call back to date. appalling service and lack of customer care .”

Helpful Report

Posted 2 years ago

“I have had a fantastic customer care experience with a young man by the name of Thomas He was polite genuine caring pleasant and went the extra mile to help. He deserves a massive pat on the back and wilko should be so proud to have people like him employed by themselves.I was a retail manager and I would have been proud to have a member of staff like Thomas,in fact its a pity there are not more like him .Thomas made my day”

Helpful Report

Posted 2 years ago

“I visited the Melton Mowbray store today ( 7,10,22) and purchased a variety of items including some pick and mix sweets. When I got to the sweet counter I saw that there was no medium size lids for my cup of sweets. As I wanted them sealed I took an empty large cup with lid. When I approached the check out the cashiers words were " why have you got that? " and pointed to my empty carton. I explained that when I had purchased my sweets I was going to transfer them to the larger carton so I had a lid. She then said that she would need to charge me £4 for the empty carton and that they just cellotape the large lid to the medium carton. I tried to explain about what happens when I need to reseal the lid, do I need to ensure I have a roll of cellotape with me at all times? I was told i can have a paper bag. I am appalled by the lack of customer service regarding this and am thinking of reporting this to the local press as I am so enraged at not only the appalling attitude of the staff members but the terrible customer service I recieved. This could of been resolved so easily.”

Helpful Report

Posted 2 years ago

“On 29th I was served by very helpful and caring staff Kelly In Clacton branch Her humble attitude towards customer was commendable I was very impressed by kind and caring nature Over all all the staff is very helpful in the store Mrs Sood”

Helpful Report

Posted 2 years ago

“We always shop at Wilko and are satisfy with the goods and services in general. A trustworthy brand. The shops refunded us when they really had made mistakes or products have problems. However some young shop assistants have to learn to be more polite!”

Helpful Report

Posted 2 years ago

“Parcels gone 'missing' via courier, over charged on spray paint "deal", items arrived broken due to lack of adequate interior packaging, parcels arrived partly opened with items missing, small items packed in overly sized, wasteful packaging. Charged for items that were never delivered, the list goes on and on. Made complaints via email, telephone and live chat - no-one was able to help and they is little to no communication within Wilko departments. Over the last 5 or so years, the quality of the service provided by Wilko, both online and in-store has steadily declined, but this year has been markedly worse. Was once a long time advocate for Wilko, not any more. You can only give a company so many chances.”

Helpful Report

Posted 2 years ago

“The store only gives you a year to use your gift cards even with covid on other stores were extended it they then keep your money I find this disgusting I really really do”

Helpful Report

Posted 2 years ago

“Bought a tin of paint from store ran out no more stock in store order a tin online finished job and second tin was a lighter shade they wouldn’t do anything as I’d thrown away the first tin so didn’t have to batch number disappointed”

Helpful Report

Posted 2 years ago

“having placed a large order it eventually came mostly in one large box with no internal packing so everything was thrown around and knocked together, including a pack of 4 body wash bottles, still together in plastic shrink wrap. One item was not what I ordered so I went to the help section, could not find a phone number and there was no chat, so wrote an email but never had a reply so repeated the process several days later. The chat line was visible, but came up as not available, there was no sign of a telephone number so I had to write yet another email on the form. As I was about to click 'send' I got logged out of my account and had to start again ! Third time lucky the new email was sent, I had confirmation, but am still waiting for a reply.....this business needs to give online customers a much better service when they need to contact someone. No free delivery any more if you spend £100 and you get casual packing and poor options when something goes wrong!”

Helpful Report

Posted 2 years ago

“always well packaged and quicly delivered excellwent choice in shop”

Helpful Report

Posted 2 years ago

“I would like to leave a nice review on one of your members of staff called Elaine I went to the selve serve with my purchase and she was so kind and patient It was a pleasure and I left the store with a smile on my face. Thanks Elaine Kind regards Shirley Morse”

Helpful Report

Posted 2 years ago

“Ordered wallpaper to be delivered to my home after enquiring in store if it could be ordered and delivered to store for pick told no. Still not received and now lost decorator due to delay. Awful service”

Helpful Report

Posted 2 years ago

“Whats the point of paying extra for chosen day delivery when it doesnt come.Evri still useless!”

Helpful Report

Posted 2 years ago

Wilko is rated 2.7 based on 632 reviews