Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and knowledgeable telephone order-taker. Quicker than promised completion and delivery. Excellent delivery team.”

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Posted 7 years ago

“Excellent quality service as promised”

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Posted 7 years ago

“From start to finish - visiting the showroom to delivery & installation, the service was excellent.”

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Posted 7 years ago

“Excellent service, I didn't like the first sofa and you gave a full refund - no fuss. I then ordered a second, my comments about t are below.”

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Posted 7 years ago

“we are absolutely delighted with our sofa bed and the wonderful service we received from beginning to end. thank you so much and would recommend you without hesitation. john and patricia michael”

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Posted 7 years ago

“Everything as expected.”

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Posted 7 years ago

“Good communication”

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Posted 7 years ago

“Very helpful and knowledgeable staff, and we didn't find a product range with that level of customisation anywhere else”

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Posted 7 years ago

“The design of products is good, the manufactured quality is good.the fabric choices are good but you could have a section of contemporary modern stylish pattern designs.for some people Although not my taste. The showroom is too small.not enougg different designs in stock The staff are polite and helpful but inefficient. I awaited 7 Days for the right quote. I would however buy again”

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Posted 7 years ago

“Easy to contact, turned up on time, installation was no problem”

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Posted 7 years ago

“From start to finish - quality of website, phone call with customer service to get fabric samples sent out, to installation and explanation of sofa bed you've exceeded expectations.”

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Posted 7 years ago

“Excellent service. Delivered early, good communication”

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Posted 7 years ago

“Amazing service. Kept informed all the way along the process. The guys who came to fit the sofa bed were really good. All around great service.”

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Posted 7 years ago

“Great service all round. Zero hassle. Step by step communication. Installers very helpful.”

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Posted 7 years ago

“Very pleased with the whole process - I was kept informed when the sofa would be ready and the delivery was very smooth with helpful guys.”

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Posted 7 years ago

“Very helpful staff at the Chiswick showroom. Well worth visiting to be sure of fabric colour and type! Sofa and sofabed were made and delivered on time. The two delivery men were very helpful and pleasant. They put the two sofas in situ and demonstrated how the bed mechanism works. All wrapping materials were taken away.”

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Posted 7 years ago

“The whole process from ordering to delivery was very smoothly handled and everything was explained very clearly.”

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Posted 7 years ago

“Easy to deal with. Quick delivery of samples. Excellent phone service and Internet site.”

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Posted 7 years ago

“Excellent service; website user friendly, detailed with all the info I needed to select the right size-style. Staff very helpful over the phone. Delivery guys polite and tidy. Took old sofa away. Good job!”

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Posted 7 years ago

“After doing a lot of research on 'high end' sofa beds we decided that Willow and Hall sofa beds stood out from the crowd. Right from the beginning from easy navigation on the website, the lovely free fabric sample pack sent swiftly through the post to the great communication letting us know when delivery would take place. The delivery men were great, out hallway was a bit tight and awkward and although we opted not to have the removable arms on the sofa after a couple of attempts the men had been able to manoeuvre the sofa through the door into the lounge. They then went on to explain clearly and concisely how to safely open up and put away again the sofa bed. All in all an excellent service from Willow and Hall”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews