Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the fact that the delivery men came during the middle of school run which I specifically asked that they shouldn't do, they delivered the new sofa and took the old one away in less than 15 minutes and they were very polite and tidy about it. I couldn't fault the delivery men at all.”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish. Would not hesitate to order from this company again.”

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Posted 6 years ago

“Lovely fabric and the memory foam mattress is v comfortable. I just find the sofa cushions slant forward.”

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Posted 6 years ago

“Good communication over delivery, excellent delivery staff who explained the sofa well and took their time checking everything.”

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Posted 6 years ago

“Excellent service all round. Absolutely love my sofa bed which is a quality item and being able to choose the mattres type was a bonus.”

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Posted 6 years ago

“Information on website excellent. Delivery of cloth samples excellent. Delivery arrangements for sofa bed excellent except for stain on one cushion. Communications excellent. Information re delivery charges underhand - "delivery to UK mainland free, apart from certain parts of Scotland". Should read "apart from Scotland other than EH and DG postcodes" . Even Glasgow with the largest population in Scotland incurs the delivery charge. Disingenuous and disappointing.”

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Posted 6 years ago

“Excellent quality with short order period and efficient delivery.”

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Posted 6 years ago

“Excellent service form receiving the fabric samples to delivery. Very pleased with sofa bed,lovely colour. Would recommend Willow and Hall to everyone.”

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Posted 6 years ago

“The service was very good both in the shop and when the men arrived to deliver the bed. We are very happy with the bed and would not hesitate to use this company again.”

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Posted 6 years ago

“Good quality and brilliant service”

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Posted 6 years ago

“Excellent level of personal service from Phillipe in their store in Chiswick, helping us make our decision on which sofa to buy and from the delivery team who battled through terrible weather conditions (the day the beast from the east dropped a lot of snow on us) to deliver our order. How they remained so cheery as they assembled the sofa bed after sitting in a queue of traffic for over 2 hours heaven knows but they were brilliant. Web site was extremely helpful also in helping us decide that we wanted to go with Willow and Hall before making the long journey to Chiswick”

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Posted 6 years ago

“Willow and Hall's service is excellent. They double-checked to see if the item I had ordered would fit in the house. It wouldn't, but we worked that out before they sent it. I ordered something else (Appley) which is the easiest to get into small spaces. It felt reassuring to know that if they couldn't get an item into your house, they wouldn't charge you for it.”

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Posted 6 years ago

“exellent service and quality, but very uncomfortable. my fault for ordering foam hard cushions!”

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Posted 6 years ago

“Brilliant Service. Great help when we visited the showroom. Easy ordering and fabulous delivery all from polite and helpful staff. Willow and Hall furniture is of the highest quality.”

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Posted 6 years ago

“The store staff were very helpful - very knowledgeable.. Sofabed was delivered in the amount of time promised. Delivery guys were so good. An absolute pleasure and so helpful.”

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Posted 6 years ago

“Really excellent delivery service, v helpful explaining how the sofa bed works. Sofa bed is great, v happy.”

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Posted 6 years ago

“Lovely atmosphere in the showroom and great personal attention from staff who really know their products. Attention to detail is commendable and the ability to view the whole range of fabric samples, discuss their merits and drape large swathes of material over showroom furniture really helps you choose what's right for you. But the experience really starts from the Willow & Hall website. It is by far the best I have seen, is very comprehensive allowing you to know a lot about the furniture and therefore make a trip to the showroom with confidence. The great experience is continued once you order your furniture. Delivery times are met and it's easy to communicate with delivery staff who were on time, very helpful and professional. They even helped move other furniture around our sitting room.”

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Posted 6 years ago

“ease of ordering with knowlageble and helpfull assistance, manufacture and delivery time was as advised very helpful delivery personel and very pleased with the product.”

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Posted 6 years ago

“Easy to use website. Staff when phoned were polite and helpful. Delivery was easy and the delivery-installers were great. The sofa bed is comfy and looks just as we wanted. The bed mechanism is easy to use and the mattress is awesome, a proper one. Very happy!”

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Posted 6 years ago

“Helpful support staff, product arrived within the timescales indicated and we understood the process”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews