Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company to deal with. There are plenty of samples to choose from, the service is prompt and professional and the quality seems great. The ordering is easy either directly or via the internet. I won't hesitate to choose this company when I order my next sofa. Just need to decide the style!”

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Posted 5 years ago

“great customer care”

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Posted 5 years ago

“Excellent-love the packaging”

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Posted 5 years ago

“Pack arrived swiftly. Lovely fabrics and designs. Excellent service so far.”

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Posted 5 years ago

“The fabric samples were most helpful. I hope to place an order soon.”

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Posted 5 years ago

“Sample pack was perfectly packaged and with lovely designed promotional material and gift. fabric samples were great quality”

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Posted 5 years ago

“Quick delivery and beautiful samples. the colours are vibrant and the feel of the fabric is soft and looks fantastic - thank you”

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Posted 5 years ago

“Beautiful item. Looks really lovely. Delivered by some really friendly and helpful delivery chaps. All-in-all a great experience and defintely recommend the my item too.”

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Posted 5 years ago

“Excellent cosy pack. Received promptly, carefully packed and very personalised.”

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Posted 5 years ago

“So far so good. I ordered a pack of samples and it came very quickly and I liked all the fabrics - nice colours and good quality - it made it very difficult to choose. I am now waiting for my Love Seat sofa bed. I found using the website and choosing the various options for its design very easy. Someone also phoned me to go through my order with me once I had placed it, to make sure the sofa bed would fit through my doorway and that I was happy with my choices. All very efficient.”

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Posted 5 years ago

“It was refreshing to be able to speak to a real person from the off. Loved the rapid sending of initial information and fabric samples, very good communication throughout the whole process. We were able to change our delivery day when the time came and the two delivery guys were incredibly personable, professional, friendly and polite. We LOVE our fabulous new sofa bed and have a queue of friends waiting to visit and try it out!”

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Posted 5 years ago

“I would recommend the cosy pack. It came swiftly and in beautiful packaging. The quality was fantastic.”

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Posted 5 years ago

“The Service was excellent. The staff were so helpful and the delivery was carefully and considerately conducted I would happily recommend Willow and Hall to everyone.”

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Posted 5 years ago

“Swatches arrived promptly as requested. Couldn't ask for more.”

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Posted 5 years ago

“Have found the perfect colour from the samples ordered. in the process of buying a new flat so can't wait to order my new sofa.”

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Posted 5 years ago

“The samples I asked for came almost immediately.”

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Posted 5 years ago

“Easy web site to use A very helpful lady rang to check all okay with my order which was great So very happy with all the service”

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Posted 5 years ago

“Great service, but I wasnít asked if I needed it. I had already been to a showroom and taken a sample.”

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Posted 5 years ago

“Helpful with the request for samples which arrived 24hrs later. The presentation of the material samples first class and the inclusion of a tea bag was a surprise which really amused me. I will have no hesitation dealing with this company again.”

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Posted 5 years ago

“Excellent staff providing useful advices . Quick and excellent communication channel Wonderful welcome provided at the showroom.”

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Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews