Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the service was exemplary.”

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Posted 7 years ago

“Although I submitted my order online, I got a follow up phone call the next day which I wasn't expecting, which was very reassuring. The accommodated my deadline needs and delivery was as promised.”

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Posted 7 years ago

“I like the coordinated system of the sofa bed range, and the service in the shops is excellent, taking time to build up an awareness of what product will meet the customers needs”

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Posted 7 years ago

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Posted 7 years ago

“Ordering the sofa bed was easy and straightforward. I found the website easy to follow. Sample fabric delivered quickly. Delivery was efficient and sofa bed was put together by delivery men with no problem. I love the colour, Matt velvet truffle. My sofa bed is in my spare room which I also use as a snug to watch television in the evenings. So the sofa bed is used both as a bed occasionally and a sofa almost daily. Initially I thought I had made a mistake in ordering the cushions, they felt hard to sit on with no give whatsoever. There were two softer options, but I did not want to be constantly plumping up cushions. The cushions I bought were supposed to soften up after some use. I am hoping they do. I bought the medium sofa bed and at 5'5" I can just lie out comfortably when watching tv. It seems to me that as a bed it would be perhaps a little small for two adults, but I usually have only one visitor at a time. The bed mechanism is great. Very easy to pull out to use as a bed. I bought a memory foam mattress, but haven't tested it yet ...... The concept of having a sofa bed in the spare room so it can be used as an extra sitting room is wonderful. This sofa bed looks attractive ...... I am thinking of pairing it with a footstool in matching fabric .. Perhaps with storage so I can keep the duvet in it for the sofa bed.”

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Posted 7 years ago

“Brilliant customsr service and delivery. Excellent website”

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Posted 7 years ago

“I am thrilled I found this company on my internet trawl for sofa beds! From the quality of the website to the telephone conversations and delivery arrangements etc nothing has been anything short of impressive even before I saw, touched or sat on the product I was buying. And I had no inside or other purchaser's knowledge of this firm.”

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Posted 7 years ago

“Very professional.”

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Posted 7 years ago

“Brilliant service from start to finish. I loved being able to order samples to check te colour against the walls before ordering & their customer service is excellent.”

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Posted 7 years ago

“Good communication with phone calls.”

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Posted 7 years ago

“The service was first class, staff and delivery people very helpful”

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Posted 7 years ago

“From start to finish, Willow and Hall were very helpful and informative. I couldn't fault their customer service or delivery team.”

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Posted 7 years ago

“Excellent showroom staff and delivery staff. Everything explained v clearly.”

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Posted 7 years ago

“Very professional, prompt friendly service throughout from actual purchase to follow up on delivery date. The delivery guys were fantastic and very helpful.”

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Posted 7 years ago

“Very efficient and friendly staff.”

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Posted 7 years ago

“excellent in every aspect”

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Posted 7 years ago

“We took our time to find the right furniture for our home. We visited the showroom too we had so much help and advice but no pressure whatsoever. Purchasing through to delivery a dream. How it should be. A huge thank you to all at Willow & Hall.”

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Posted 7 years ago

“Ordering was made very easy. The delivery team were excellent.”

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Posted 7 years ago

“Extremely quick with samples of fabric, good information so that you know exact.y what to do next. Very helpful phone line, pleasant helpful conversation.”

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Posted 7 years ago

“Very good service. Good quality for the price. I like the fact they are made in England.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews