Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely made product. Item arrived on time delivered by some very lovely delivery chaps. Product is such good quality. Delighted. Can not fault.”

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Posted 6 years ago

“Really good service and lovely made product. Samples were sent promptly and item arrived on time delivered by some very lovely delivery chaps. Product is such good quality. Delighted.”

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Posted 6 years ago

“Super product and service from Willow and Hall. Was sent a sample of my fabric the day after ordering and the fabric was just what. Was looking for.”

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Posted 6 years ago

“Fantastic service! Can?t fault them!”

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Posted 6 years ago

“Excellent warehouse and friendly experience selecting and buying. Delivery and build was exceptional service with very friendly, professional and caring staff. Good value for money, and beautiful sofa.”

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Posted 6 years ago

“Excellent service!! And a very comfortable sofa bed!”

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Posted 6 years ago

“Prompt & problem free, clear info given and nice delivery staff. Pleased with my chair too!”

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Posted 6 years ago

“Very nice showroom and friendly staff. Ordering was easy and delivery on time.”

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Posted 6 years ago

“Great quality furniture, fantastic service. Brilliant idea, can't believe a bed fits in a box!!! And the memory foam mattress is so comfortable. Highly recommend it to everyone”

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Posted 6 years ago

“Very happy with my purchase... and, delivery”

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Posted 6 years ago

“Really lovely sofas and delivered in required timeframe. Will be ordering some more sofas from Willow and Hall for our other sitting room in the near future!”

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Posted 6 years ago

“Excellent service from start to finish. Products are really well made and delivery service superb!”

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Posted 6 years ago

“Purchased a fantastic sofa bed from Willow and Hall in their clearance sale! Absolute bargain and even had spare cushions come with it! Looks great in the lounge and guests have found it really comfortable!”

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Posted 6 years ago

“Excellent product and great friendly service.”

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Posted 6 years ago

“Friendly, quick and professional.”

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Posted 6 years ago

“Excellent customer service, from point of sale over the telephone, down to delivery.”

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Posted 6 years ago

“One of the feet required repair Took some weeks to resolve”

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Posted 6 years ago

“The sofa was excellent. The service could not be faulted. It arrived exactly when they said and the guys delivering it were very helpful and careful.”

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Posted 6 years ago

“The service was courteous, efficient and professional.”

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Posted 6 years ago

“The sofa was delivered as promised and the guys showed me how to set it up and put it away. It is beautifully made and my guests have slept really well on it. It also looks great! I had a few problems with the service though. I bought a sofa bed that was in the sale, but had a call to say that it had been broken when loading the van. I was then offered another and given a choice of colours to choose from. When I got home from work and checked on the website, I found that I was being offered a sofa of inferior quality to the one that I had bought. I rang the saleswoman in London the next day and she said that, as the sofa had been in the sale, it was okay to offer me a cheaper version as a replacement. I did not want a sofa that was 100% polyester. After some discussion, she spoke with her manager and got back to me to say that they would honour the deal and I could have the same kind of sofa that I had ordered. So I was happy with the outcome, but was surprised that I had to argue in order to get a like-for-like replacement.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews