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Willow & Hall Reviews

4.7 Rating 2,695 Reviews
94 %
of reviewers recommend Willow & Hall
4.7
Based on 2,695 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Willow & Hall Reviews
Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous
Anonymous  // 01/01/2019
Delivery when advised and very helpful and knowledgable showroom staff and delivery men
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Posted 7 years ago
Very good customer service
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Posted 7 years ago
I rate Willow & Hall very much. The service and delivery were excellent as was the timing. Really good.
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Posted 7 years ago
The customer service and delivery team at Willow & Hall have been outstanding! We sent back the first sofa we ordered and replaced it with one in a different fabric and the whole process was really smooth and easy. CS and delivery staff have been extremely helpful and very friendly. Well done!
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Posted 7 years ago
The website and brochure were excellent but I really got a feel for the products by visiting their beautiful showroom in Chiswick. I had originally decided on a different sofa from the website but changed my mind when I actually sat on them
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Posted 7 years ago
The website and brochure were excellent but I really got a feel for the products by visiting their beautiful showroom in Chiswick. All the staff I dealt with in person or on the phone were helpful and knowledgeable about the products and services.
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Posted 7 years ago
Really lovely delivery guys and flexible delivery
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Posted 7 years ago
so far things have been straight forward and matters have been dealt with very well
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Posted 7 years ago
Very nice helpful team.
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Posted 7 years ago
Excellent sales and delivery service. Explained in full the operation of the sofa bed and hints-tips to keep cushions in optimum condition.
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Posted 7 years ago
Excellent quality and top rate helpful and friendly service.
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Posted 7 years ago
Excellent service, advise, communication and delivery. I asked several questions before I purchased the Bishopstrow Chaise Storage Sofa Bed, each was answered with the information I needed. Delivery communication was regular and the delivery men were a delight!
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Posted 7 years ago
I was received well in the store and the assistant was extremely helpful in my choice. All the information given to me was accurate, including times, delivery, etc. Everything went according to plan for delivery and set up. Really, I cannot fault it.
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Posted 7 years ago
Service was efficient, polite and cheerful
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Posted 7 years ago
Delivered on time when they said it would be
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Posted 7 years ago
Fantastic showroom and staff. Ordered my sofa online and this was followed up with a confirmation phone call. Delivery guys were courteous and made sure to explain how the sofa bed opened-shut etc. I ordered arm caps retrospectively and although told they would take 2 weeks they were received in 1 week.
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Posted 7 years ago
The communication and organisation of delivery was efficient and personal. The delivery team quickly installed the sofa and showed us how to convert it into the bed. Faultless service from the sale room to the delivery.
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Posted 7 years ago
A joy. The staff in Chiswick and the delivery men from Wooten Basset were excellent
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Posted 7 years ago
A smooth and efficient service all the way through.
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Posted 7 years ago
The Team were great, arrived on time (it was an early delivery slot but good) sense of humour is always important, knew what they were doing, showed me what to do to open up sofa bed gave me advice, took all packaging and left as quietly as they had arrived ! First class
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Posted 7 years ago
Willow & Hall is rated 4.7 based on 2,695 reviews