Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet received!”

Helpful Report

Posted 8 years ago

“From start to finish Willow and Hall have been brilliant. I went to your showroom and your consultant Katie there was so helpful and gave me so much of her time. The sofa bed was ready sooner than expected and your delivery service is great - the two guys delivering couldn't have been more helpful.”

Helpful Report

Posted 8 years ago

“A very nice customer service team, did have to do a bit of chasing and the wrong bed was supplied which was changed but on the whole good exsperanced”

Helpful Report

Posted 8 years ago

“The whole experience from visiting the showroom and meeting the very helpful staff, choosing the fabric, purchasing the sofa then delivery has been effortless and faultless. The sofa arrived as expected on time and the delivery drivers went beyond call of duty to deliver the sofa into the room with tricky access. Will definitely be ordering when I am replacing my sofas soon.”

Helpful Report

Posted 8 years ago

“The internet site is excellent and we knew what we wanted and how much it would cost before we went to the showroom to try it out for comfort. Everything we needed was on display at the showroom and the girl who attended to us was most helpful and friendly. She took her time with us, even providing a cup of tea.”

Helpful Report

Posted 8 years ago

“Can't fault it. Friendly, lovely showroom and fast delivery.”

Helpful Report

Posted 8 years ago

“Excellent process of choosing a sofa on the Internet”

Helpful Report

Posted 8 years ago

“We were telephoned to make sure we understood it was Faux leather (which I hadn't so was pleased to be informed). We were kept up to date about realistic expected delivery dates and times. The delivery chaps employed were lovely and very helpful.”

Helpful Report

Posted 8 years ago

“However.. I really wish it was clear that the sofa bed would arrive in one piece. This made it impossible to take upstairs. We ordered it with removable arms and assumed it would arrive as such. Apart from that..all fabulous.”

Helpful Report

Posted 8 years ago

“First class ordering, delivery time good, brilliant delivery team. Really satisfied with the bed settee”

Helpful Report

Posted 8 years ago

“Very helpful staff on the phone and in the showroom. I ordered the sofa instead of sofa bed from the website by mistake and only realised when item delivered. It was no problem to return the sofa and exchange it for the sofa bed which is being made at the moment. The delivery company was very good and arranging a time for delivery and then collection of the wrong item was very easy. Looking forward to receiving the replacement.”

Helpful Report

Posted 8 years ago

“Took a specific visit to the showroom. Friendly, helpful, good choice, value for money.”

Helpful Report

Posted 8 years ago

“Good material sample service, good delivery time and great delivery team”

Helpful Report

Posted 8 years ago

“Attentive service and action taken when we had queries. Have recommended the company to my friends already”

Helpful Report

Posted 8 years ago

“Everything was excellent. No complaints”

Helpful Report

Posted 8 years ago

“see comment below”

Helpful Report

Posted 8 years ago

“Excellent sofa bed and the delivery team were amicable and polite. However there was a delay in delivery due to a mix up on dates.”

Helpful Report

Posted 8 years ago

“Willow and Hall themselves are excellent, the service I experienced from the delivery company they use was not as good.”

Helpful Report

Posted 8 years ago

“Excellent , quick service , will use again in future .”

Helpful Report

Posted 8 years ago

“Really old service from website, to shop, to delivery.”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews