Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chairs arrived exactly when promised and the delivery men were cheerful and helpful.Very pleased indeed with the furniture so far!”

Helpful Report

Posted 7 years ago

“From the moment of our first visit and the endless hours we spent selecting our furniture, this has been a very positive experience. We bought one sofa, one bed settee and an ottoman. We had to change the fabric on the ottoman and there were some finger marks on the sofa, However the ottoman was exchanged and a upholstery cleaning company cleaned the finger marks in no time at all. We are very happy bunnies and recommended you to many friends, Thank you.”

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Posted 7 years ago

“Very attentive.”

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Posted 7 years ago

“Great product and super colours to choose from with the best bed of any sofa bed. Well made and delivered on time with no fuss. Definitely 5 stars”

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Posted 7 years ago

“Communication has been prompt and helpful, even from Spain to the UK. Despite various delays on our part, they have shown patience and understanding of the problems involved in ordering furniture from a distance.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Fantastic service. Sample pack to help us choose the right fabric, thorough information about the various sofa beds with lots of good visuals on website. Easy ordering procedure. Excellent, professional delivery service. Love the sofa bed - stylish and very comfortable.”

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Posted 7 years ago

“From the moment my order was placed, until the day it was delivered Willow and Hall kept me informed and happy.”

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Posted 7 years ago

“Kept in contact from day of order to time of delivery. Great service!”

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Posted 7 years ago

“Lovely sofabed, excellent quality, and the price extremely competitive. The fact that this is made in England, not China feels good, too. Willow & Hall's returns policy has the edge over other stores, where a similar price sofa is made in China and the returns policy is summed up in the small print as: "We don't care if it fits through the front door, you bought it- you deal with it". In other words, we did not want to buy from other shops that would have left us with a non-returnable sofa outside our house, once it is "not in the original packaging." No such nonsense at Willow & Hall, instead you can change your mind about the sofa and they will take it back. This returns policy gave us the confidence to spend the money, and we were not disappointed.We chose the option of removable arm rests, to make sure it fits through the door. Lovely customer service from first contact to fabric samples sent, to delivery, assembly and pick-up of old sofa on the day. Have had guests sleeping on our new sofabed (with memory foam mattress) and they call it "luxurious". Beat that. :-)”

Helpful Report

Posted 7 years ago

“The person who dealt with my order was very pleasant and efficient.The delivery men were great.”

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Posted 7 years ago

“Good design, good efficient service. Very comfortable sofa bed.”

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Posted 7 years ago

“Excellent customer service and a beautiful sofa bed. Delighted with my purchase from my order online, right the way through to delivery. Excellent communication throughout too.”

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Posted 7 years ago

“good efficient service”

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Posted 7 years ago

“In time, no issues at all”

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Posted 7 years ago

“Excellent service and accommodating delivery service.”

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Posted 7 years ago

“Delivery service was superb. The sofabed was taken upstairs and set up fully with a short traing session and advice. Our buying experience was OK until the first sofabed we ordered was doubke booked! So overall it took a bit longer and cost a bit more.”

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Posted 7 years ago

“Great company, showroom and service.”

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Posted 7 years ago

“Friendly and helpful from order to delivery!”

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Posted 7 years ago

“Delivery was excellent - two delivery men were extremely knowledgable and professional. I was very impressed and have emailed Willow and Hall to advise them of this, but did not get any response. I am hoping the email was received.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews