Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered craft items ehich apparently have arrived in country over one month ago according to Sunyou tracking system but not delivered, checked with local post office to be told tracking numbers are wrong. Wish customer service is absolutely useless, asked for refund and they changed the delivery date to a month later, extremely poor service, no delivery, total scam, will never order again”

Helpful Report

Posted 4 years ago

“I had never bought items from wish before so I thought I give it a try since their clothes are cute & cheap, I have been waiting over a month to recieve my stuff, they keep giving me different delivery dates as well, I will never order again from wish, not to mention when I try to talk to a person regarding my order I get some kind of automated text person not giving me the full info on my order, this shopping experience with wish is the worse, I just want what I ordered already!!”

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Posted 4 years ago

“sent faulty watch back to ausralian warehouse and still have not received refund or heard from wish. they are a bunch of crooked scammers that cannot be trusted.”

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Posted 4 years ago

“Taking months. No communication other than pushing date out further and further. Don't order from Wish or anywhere from China. Scam to take your money.”

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Posted 4 years ago

“it is a fake!!! they are thiefs . Be careful. Don't order. they let you order a lot of stuff and they refund you the money for items less than 2 pounds and keep the ones for bigger money. It has been nearly two months and I haven't received 2 out of 15 items that i ordered initially. They refunded me all the cheap ones, telling me that they run out of stock!!!!”

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Posted 4 years ago

“I placed my order almost a month ago and recieved email my merchandise would be delivered by May 30 2020. Guess what I recieved an update o. Email that merchandise would be here by June 15th. Tried to contact by phone a d email, guess what no contact. Do not buy from them. Oh they fail to tell you up front that everything is shipped fro china till after you pay. Why does the US trade commission allow them to rip Americans off anyway?”

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Posted 4 years ago

“I ordered two separate orders of mask. I paid half and what's the pay the other half on the 29th of May. The order was due on the 18th of May when I went to check on it they move the date up to the 29th of May. I felt that was so they can get they second payment. So buy them canceling the contract and not delivering on the date that I was promised. I sent wish several emails telling them I don't want the math and I'm not going to pay that second $34. I demanded a refund on that and I never heard back from them. Other items that I have ordered they also move the date up to 29th of May and they were paid for in full. Now when I go back to the app says I didn't pay that $34 on the 29th of May all my items have been moved up to June 10th and June 14th. I'm still not going to pay the $34 and I want my money returned. I have also received items from them that was supposed to be sterling silver and they tarnish before I even wore them.”

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Posted 4 years ago

“Nothing but a scam ordered 1 box of XL gloves for $3.45 6 weeks later I got one cheap pair of X small that were so thin they ripped on first try. Still waiting on 2 items I ordered in mid April. Save your money.Buy better quality at Dollar Tree store..”

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Posted 4 years ago

“I ordered 8 items months ago and have only received one so far, an external drive that did not work. Their tracking system claims items were quickly shipped to my country, yet 12 days later have not arrived. Then I get emails saying they have not left China and will be another month. Clearly their tracking system lies. Their idea of SUPPORT is a few simple Q&A which answers nothing. They sold 500 top of the range laptops for equivalent of about five hundred euros each. No good reviews of them anywhere. Facebook has many disatisfied customers complaining about them, calling them a scam company.”

Helpful Report

Posted 4 years ago

“I have not received any of my orders. The delivery dates keep changing to later and later. My tracking on my items all stop halfway. It has been almost 2 months. There is zero customer support right now. What a waste.”

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Posted 4 years ago

“The scam with Wish is they show items at cheap prices, then load with ridiculously high shipping charges which are not shown at the time of order. Then it takes forever to arrive. Very different experience with Amazon on shipping charges.”

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Posted 4 years ago

“I ordered 8 items in early April, so far (May 30th) recieved 2 of them, both chealy made. The site shows 2 more items were delivered, but I have not recieved them. Other items' delivery dates keep getting pushed back. Absolutely worst costumer service, no ontact number, no one person to talk to, only a robot text/email service. You can't ask questions, other than the ones they list for you to ask. Would not use them again and cannot recommend them.”

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Posted 4 years ago

“I placed an order and realized that I made a mistake a few hours later. However, I am not allowed to cancel even though the order is not being processed yet. Don't ever buy from WISH.”

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Posted 4 years ago

“Sadly I have to leave 1 star to write this review. I can't believe this site is still being allowed to trade. I purchased an item 64 days ago. The item never came, no delivery and no tracking still in China. Its very difficult to contact them, how convenient! You can't do it through the order link, you have to do it by email. I told them the delivery date had well pasted. They then kept telling me to wait a further week and backtrack. So as I asked for a refund. They totally ignored me when I asked for my money back. that's two different customer service assistants, one was direct and the other through resolver. So these scammers are trained to with hold and deflect from refunding buyers and ignore all correspondence once a refund is requested, by holding on to hardworking honest buyers money. I didn't just pay a couple of pounds it was just shy of £30 a gift I saved up for my boyfriend, though it appeared to be good value as the item is usually £150 plus. If it looks to good to be true it usually is! After at least 20 separate emails I've now been completely blanked and I have had to make a claim through my payment Provider as there is no policy or regulation with these Charlatans to cover buyers. I don't do reviews usually but on this occasion if this just stops one more person getting scammed then it's worth it. These nasty people are making interest on the back of dishonest trading and with holding buyers money when items haven't even been delivered. If you value your money Stay Clear and buy elsewhere. You get what you pay for it's cheap for a reason because nothing arrives. Its worth paying a bit more and buying from a reputable retailer, because if the item doesn't arrive with this company your screwed!”

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Posted 4 years ago

“Wish =SCAM. You pay for guarantee delivery in 2 weeks but the product is not coming even after 5 weeks. I don't recomend to anyone to buy from this website.”

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Posted 4 years ago

“This site is a total RIP off inferior products ridiculous delivery times and nothing like what you ordered DO NOT USE....”

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Posted 4 years ago

“Poor service. Planted good reviews. May as well burn the money instead.”

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Posted 4 years ago

“Customer service is fake and almost feels deliberately design to avoid actual satisfaction. That's if you're lucky enough to get any response. Impossible to get a refund too.”

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Posted 4 years ago

“i ordered an iphone 8 plus from wish.com. after about 5 days of my order getting pushed back i tracked my order and it said that mt item was no longer in stock. there was no option to be refunded which was what i wanted. i emailed the customer support but fter over a week of emailing them i have gotten no where.”

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Posted 4 years ago

“Just returned to work & needed some black trousers - a month later still waiting... What seemed a good deal turned into a frustrating ordeal... Don't waste your time... -10 all round....”

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Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews