Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

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“Items ordered March 29, reported delivery expectation was between April 8 to May 8 - now May 26 and yet to be delivered.”

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Posted 4 years ago

“I ordered an item a month and a half ago and never received it. There is no option on the site to get a refund. There is no support only a substandard chat-bot.”

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Posted 4 years ago

“I placed my first order yesterday. I was excited about the web site and the low prices. I make jewelry, so thought this was a good place to get supplies. I placed an order for an item that was supposed to be $0.50 for the first purchasers of a product. THEY DIDN'T TELL ME THE PRICE HAD CHANGED WHEN I ORDERED IT. Now it is marked $29.99, and they say they cannot change the order, because it is ready to ship. Then they say it won't ship for 2 weeks. This is totally a scam and will not order again.”

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Posted 4 years ago

“RIP off 5 different delivery dates. No customer service , money taken from account . Never will I use wish again !!!!!”

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Posted 4 years ago

“Wish is a Scam company. The clothes take almost two months to come and when they do arrive, the quality is cheap. I ordered clothes in April and still have not received my order. There is no one you can talk to. Everything is an automated system, so you can’t get your money back. I Wish I had never ordered from them. Beware Scam company”

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Posted 4 years ago

“I will NEVER order from this scam ever again!!!!! I spent over $200 over a 2-3 month time. The only things i have ever received are plant seeds. I have tried to contact CS, they dont respond. I WANT MY $$ BACK!!! Keep changing delivery date!!”

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Posted 4 years ago

“Wish customer service is not reliable, they steal my money by refusing to refund my money for non-delivered item. They pretend the refund window period was close for my order. The problem is that they are the ones told me to wait until that time before requesting a refund if I still don't get the item by then. When I contacted them back for my refund, they said the window is close. WHAT A SCAM!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“I definitely need to do more research on a company before I start purchasing, so I somewhat blame myself for this. Had no clue it was a Chinese outfit. I'm giving two stars because a few of my items did actually arrive and were as described but several haven't after waiting months for them and the tracking information given I'm convinced is bogus. Four items never showed and I just disputed the transactions through my bank to get back my money because the customer support automated system is obviously not designed to be of any help to the customers. I do recommend purchasing from the Wish app and I am now seeing that I'm far from the only one who did not have a pleasant shopping experience so BUYERS BEWARE!!!!”

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Posted 4 years ago

“Ordered 4 items over 12 weeks ago and still not received them! There is no way to make contact only by an automated message process - Di not buy off them!”

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Posted 4 years ago

“I ordered an inverter and 3 other items from April 14-20 and inverter has bin sitting in china since the 24th of April and the other 3 items have not bin delivered even though tracking says they arrived at destination country customs on May 13th. Also there TRACKING # are fake. Also when i get to checkout the price that was charged on some items was not reflected from the original price offered they went up.the shipping is way to hi for the long time it takes to get, if it even does arrive at all. I will tell all do not use WISH or you will WISH you hadn't.”

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Posted 4 years ago

“Scamming scamming scamming scamming scamming scamming scamming scamming”

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Posted 4 years ago

“Don't order anything from here they are scammers that just want your money. Thieving bastards is an understatement.”

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Posted 4 years ago

“most of the times everything is going good”

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Posted 4 years ago

“There is NO customer service Prices are low because most of the clothes are cheap It may take months to get your order or you won't get them at all. So with all that said, imagine trying to get a 'refund'?! It's laughable! There's no customer service. The US should really shut this down here.”

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Posted 4 years ago

“This is my Wish order number 5eca0f789cd715fdd38cfdb0 Before checked out the order was telling me the item will arrive by 1 June 2020, but after checked out it is telling me will arrive by 17 June 2020”

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Posted 4 years ago

“I have ordered 4 times on wish, my bank account has been charged and in all 4 cases, I never received my orders. I have lost faith in this company and if I even by some sort of luck receive the items purchased, I will never order from them again. You cannot get to a live person, you are continuously routed and rerouted through a computer-generated support contact. I have gone to the point of just typing in a ridiculous sentence and they responded as if I asked it something legitimate. I no longer have trust in this company. Also, when one of these items was ordered with a fringe dress that was never processed at all and the order of only one of the items supposedly was shipped to me, it was stated I would receive it no later than May 16th. However they already have charged my account for every item purchased and still, nothing has arrived.”

Helpful Report

Posted 4 years ago

“Ordered an item that, according to their shipping email, was sent out on 5 May. According to their tracking, it 'Arrived at customs of destination country, USA' on 10 May. Since then (and since they give no US tracking number so I can look for it myself) there's nothing. I'm assuming (perhaps erroneously) it's still sitting in Shanghai. Then comes the switcheroo: 'Delivery Estimate: May 12, 2020 - May 21, 2020' (on their shipping email) became May 21 - June 5 after I first contacted Customer Support. Speaking of Wish 'customer support' - it isn't: it's a canned computer response that says, in a nutshell, 'Can't do anything until you receive the item, please be patient, everything's slow now because of Coronavirus'. I finally gave up on it once I saw they'd changed the arrival date. I'm considering it lost, and $30 blown. But I do know one thing - they're aptly named: Order from them and you'll WISH you'd get it.”

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Posted 4 years ago

“Still waiting for goods ordered back in February, being told will be delivered ??Utter rubbish, now going to contact City of London Fraud department”

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Posted 4 years ago

“I ORDERED (9) "SERESTO" FLEA & TICK COLLARS FROM (WISH). THE (GUARANTEED) SHIPPING COUNTRY WAS STATED AS : THE GREAT (USA)....TO MY SURPRISE....THEY ARE SHIPPING FROM....(DRUMROLL PLEASE)...."CHINA"....IT'S GOING ON A MONTH AND STILL NO MOVEMENT FROM CHINA. (I'M JUST GLAD I PAID FOR MY ORDER WITH MY "PAYPAL ACCOUNT") THE "WISH WEBSITE" SUCKS!!! "BUYER BEWARE"”

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Posted 4 years ago

“Criminal enterprise ordered 400 dollar chair never received fake tracking # Wish won't investigate won't refund scammed the minute I purchased it Seller no where to be found. Stay far away from these criminals spend a little more shop somewhere else.”

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Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews