Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always get Great service. Delivery guys are always friendly... Even at 7am”

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Posted 1 year ago

“Why is the Dash app always giving the Unfortunately, something went wrong error! I am so fed up with this app not working. All other deliveries services have apps that work. Come on Woolies, fix the app!”

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Posted 1 year ago

“As a first time customer, I am disappointed to say, this is something I would not recommend. What was suppose to be a treat, a nice gesture - turned out to be a complete disaster with a very bitter taste. Will not support this online initiative”

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Posted 1 year ago

“I bought pickel and my goodness it was Disgusting. Texture of fish was frozen. Tasteless. 7 small blocks of fish. Absolutely pathetic”

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Posted 2 years ago

“Hi guys, I baught clothes online 29 Mar 2023. Received the standard email with your order details and the expected date of delivery. My delivery date 5 April 2023. I noticed online it displayed delivered and also the expected delivery date - so I did not respond. 5 April 2023 came and when I phoned them late afternoon around 16:23 - the parcel had been delivered to a person who's name I did not know. - you can just imagine MY WORRIED FACE!! Then the 48hour processing started - so by Saturday, 8 April 2023 I received an email with the courier details. All it stated - the wrong address - LIMPOPO PROVINCE. We live in the WESTERN CAPE. And a person signed for the package, who was not me!! I email them Saturday, and on Monday, 10 April 2023 with the findings - when you type the gps coordinates in google maps it takes you to LIMPOPO, when I revisited my invoice, that address takes me to WESTERN CAPE. Their reply - it has been escalate - I will have to wait another 48hours. So we phone them 12 April 2023 - they are waiting for the courier to get the parcel. When it arrives at the warehouse only then will my package be shipped again!!| PEOPLE, on your delivery slip it says the box has been delivered 31 March 2023, don't you think that person would have used the items by now? Me, the customer, did not make any mistakes, why should I wait SOOOOOO long for my package to arrive? Sort out the customer FIRST, then the logistics!! Do not you know customer service 101 rules! Why should I, the customer wait until you receive the items, inspect them before It gets shipped back to me, the customer- Is not that unfair???? I'm truely dumb founded”

Woolworths SA 1 star review on 12th April 2023

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Posted 2 years ago

“Shocking!”

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Posted 2 years ago

“Worst hot coss buns ever!! Tough, chewy, horrible!!”

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Posted 2 years ago

“I had planned to make a dish and received potatoes that were sub-standard. One was rotten right through. I called the online help to complain - the lady said they would refund, but I still had rotten potatoes. To date, no word on my refund and STILL waiting for a response to my email. Not okay Woolies!”

Woolworths SA 1 star review on 5th April 2023

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Posted 2 years ago

“Difficult to find products. Can’t order from bakery or add bakery products on the phone. Very very rude abrupt delivery service. When I asked him to please put parcels on my step as I have had surgery it was like asking him to WALK back to the shop. No wonder checkers eats you for lunch”

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Posted 2 years ago

“Did a refund a month ago , still haven’t gotten my money back . Been sending emails with no positive response or got my money back”

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Posted 2 years ago

“If I'm paying for a delivery with Dash and those are YOUR given times for when delivery will take place, then deliver on time! I had a lunch planned around YOUR delivery times. Thanks for spoiling it Woolies Dash and Woolies West Coast Village. I don't need excuses like the driver has my order and is on his way when he clearly wasn't, the app didn't update, it's not even a 5 minute drive on his scooter, please don't lie to me either, I'm not your fool. Be considerate towards your customers who are actually paying for this service and supporting you. Now let's see when the refund for the short delivered items is issued.”

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Posted 2 years ago

“The woolworths app has not worked at all for 2 days. It kicks me out the app, pages jump around and search and scrolling is jumping, jumbled and glitchy. The app has bugs and is impossible to use. I cannot order anything for home delivery”

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Posted 2 years ago

“I visited Queenswood store today to procure items for a Woolworths recipe, no Macadamia nut flour or fresh custard. The manager was called, this lady was not in Woolworths uniform and no name tag. I proceeded to tell her why i am so disappointed in that particular branch and started to show her all the communication between myself and Woolworths on Messenger. She said it wasn't her problem as she was not working their then. I started to ask her how she could help me, did they have a delivery service. She did not even offer to call another store, She laughed in my face and when i asked what her name was, She walked away into the store room, i followed her and asked again what is Your name only to be ignored again. I told her that i am going to take a photo of her in order to report her, she grabbed my phone out of my hand viciously and refused to give it back. Anoher storeman came out and told me to leave, i demanded my phone again and her name, she said something to him in african. It became a screaming match in the storeroom and profanities were exchanged. I demand a written apology from this lady and Woolworths, this is absolutely unacceptable. Terrible Branch.”

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Posted 2 years ago

“Undercooked chicken from Blue Route, Cape Town. Not the first time. Seems they rush too much to get the money without caring if someone gets sick. Over a week for a response from customer service with nothing to date. Happy to take R100 for a chicken but won’t refund the money when they are at fault. Disgusting customer service. Think they’ve gotten too big and too greedy.”

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Posted 2 years ago

“Cyber Crimes: Be cautious when buying online with Woolworths. My experience suggests they have internal employees linked to cyber crimes. Once an order is completed, an sms is sent stating that your delivery could not be made, the sms includes a link and takes you to what looks like a legitimate Post Office South Africa website with a tracking order that does not exist. DO NOT enter your credit card details! A week later, my order is still outstanding...”

Woolworths SA 1 star review on 13th March 2023

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Posted 2 years ago

“Key Items are never available, No replacements offered. Delivery times are slow. Unacceptable service. Wait half the day for the delivery only to find items missing as they did not have stock”

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Posted 2 years ago

“Horrible service. Not worth it . Rather go directly to the shop. Takes forever to get your stuff”

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Posted 2 years ago

“App does no correspond with what is happening. Order canceled by WW but no update, no answer to mails and customers service just passing the buck. Worst online experience ever”

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Posted 2 years ago

“Driver could not find my location and could not tell me where he was. What is the use of using "location" at all? He totally disappeared and I had to drive around looking for him!! What a waste of time!! Bags were torn and not sealed! Very unhappy about this service!!”

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Posted 2 years ago

“Woolies dash. What a rip off. Tried them twice. They send all their old stock. My stuff was rotten 😡”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 587 reviews