XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“BEWARE OF THIS FIRM - I could write a book! The charges went from £29 at the start to £65. They sold me fibre (at a cost) by assuring me that it would be faster - it wasn't! I gave them a chance to come close to a new providers quote at the end of my contract but they couldn't until I instructed the switch at which point they jumped into action telling me (a) the new providers cost excluded VAT (wrong!) and (b) the new providers term was 2 years and not 18 months (wrong again). They came within 10% of the new providers cost which I thought would be OK but they did not say it excluded VAT, by which time they had cancelled the transfer order from the new provider and I had to go through it all again. They invoiced me £299 charges for early termination and when I told them the contract was ended they told me it had actually ended 3 months ago but they had not told me and so I ended up the inflated rate unnecessarily. One of the operatives was not only rude but told me mistruths and misled me just as the fibre salesman had earlier misled me. Thery also had added £5/month "insurance" part way through the contract without my knowledge or consent so I had to seek that back. Added to all this is that my new non-fibre broadband is way better that the XLN fibre broadband and it's less than half the cost. I strongly advise new customers to avoid XLN and ignore their misleading sales patter, which in my experience bordered on aggression and was certainly patronising. Looking at the supposed good reviews they all seem to praise one particular person - are they genuine?”

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Posted 3 years ago

“DO NOT TRUST THIS COMPANY THEY DO NOT LIVE UP TO WHAT THEY STATE. WE WERE PROMISED A MINIUM DOWNLOAD SPEED OF 1.5 WE WERE ONLY RECEIVING 0.5-1.0 AFTER CONSTANT INFORMING THEM ALL TO AVAIL. OTHER COMPANIES ARE ABLE TO SUPPLY FAR BETTER SERVICES. WE WERE PAYING £113 FOR SUCH A POOR SERVICE. WHEN TRIED TO LEGALLY EXIT THEY HAVE NOW CHARGED IN EXCESS OF £400!! BT ARE PROVIDING US FIBRE FOR ONLY £39.99!!!”

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Posted 3 years ago

“I have just been chatting online with Lauren and she has been absolutely amazing. So helpful and so friendly. I have to be honest I was pretty fed up when I first got in touch as felt let down with the company and service provided. However, Lauren with her easy, helpful, 'nothing too much trouble' attitude restored my faith and I have to say, it was a really pleasant experience. Please give her a pay rise, or at the very least, let her know how good she really is! Thank you!”

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Posted 3 years ago

“thankyou Lauren and Steph for bringing me up to date with technology.... and saving me a few bob.”

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Posted 3 years ago

“Shambles. These guys are con artists. I tried to leave them after my contract expires they told me they will take the number as it belongs to them. I had no choice but to stay as I couldn't afford to lose the number. Now 6 months later I have no internet no phone line and a customer service telling me buch of lies everyday.”

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Posted 3 years ago

“Lauren Mclo was brilliant sorted everything in minutes thank so much”

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Posted 3 years ago

“Lauren was most helpful in sorting out my query and responded very quickly and was very pleasant.”

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Posted 3 years ago

“Fast and reliable”

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Posted 3 years ago

“Just used their web chat, so quick, friendly and efficient. Thank so much for all your help Lauren Mcloughlin!!!!!”

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Posted 3 years ago

“thiefs.. hidden extra charges”

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Posted 3 years ago

“The first time I called XLN, I spoke to Lily for 64 minutes. Lily is great, she provided the type of customer service that any person would envy. When I asked Lily about my overpayments and why, she provided information in great detail. She backed up the company she works for in full and I respect that. But I found it funny when I asked her where exactly I was notified about termination instructions and reason for overpayments. She kindly put me on hold for long periods of time to dig out information that would provide me correct answers. Trained staff should not need to spend 10-15 minutes a time to find out where information is hidden to customers. XLN has a unique way to fraud customers. When my contract was due to finish in October 2020, I was not able to immediately terminate my contract and now I am forced to pay large, additional fees. They do not send clear emails, letters or messages outlining instructions when your contract is up- instead, it is hidden inside invoices in small and unreadable text. Constant contract changes: Mid-way through my contract, they decided to add a "Business Assurance" fee which I was forced to pay. Later, they decided to increase this sum by £1, secretly hidden inside a random invoice and in small print. It may not sound like a great deal but if they reportedly have 400,000 paying customers then this immediately equates to £400,000 extra every month without clear and proper notice to their customers. Christian Nellemann established XLN for small businesses because he knew: while busy people spend their time working hard to build and grow, they will spend less time reading the small prints of contracts. And this is how he managed to make 50-100 Million of revenue in the year 2014. Thief.”

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Posted 3 years ago

“Stephen pun sweet talking scammer...uses academy to make dummies BTW I was a trainer once with them”

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Posted 3 years ago

“The most useless service provider I’ve ever come across. I’d wish I hadn’t change from the my old provider. I’d only did as I felt sorry for the rep. Anyway I joined them last year and to begin with it just wouldn’t pick up the signal so I had to move the router right next to the phone socket for it to work(never seen that one before) anyhow it was ok till I got my bill and noticed an extra £4.50 charge for insurance. I cancelled it as they never discussed it with me and from then on more and more problems happened. I’ve spoken to them God knows how many times but they just can’t sort it out. It loses signal for a few days and then it’s ok for a few days. I’ve just had enough, they keep asking me to open the main socket test this test that and nothing. They now want me to accept to pay £175 plus vat so the BT engineer to come to my shop to check the inside line, but the phone line is fine no problems with calls. I am paying over£60 every month for a service which I don’t get and losing orders as it’s not connecting properly. MY RECOMMENDATION IS GO SOMEWHERE ELSE AND DON’T EVEN CONSIDER XLN.”

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Posted 4 years ago

“scam company, been using them for the last 3 years, was trying to look for a new supplier, and they promise me to renew my contact with price that's lower than anyone else, and next month, nothing happened. called again, promised me will get that sorted out as well as refund the difference i paid last month, and again nothing happened. they just want to keep on dragging you for as many month as they can and before you realise, you have lost hundreds already. disgraceful”

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Posted 4 years ago

“customer service is good but be very careful xln have a lot of hidden charges.”

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Posted 4 years ago

“They gave different prices when we took the contract of 2 years, with the contract they started charging double the price. My contract ended 30.03.20. They have tried to say I have to pay for leaving which has not worked for Thomas they are fully aware I am no longer on a contract They have asked for cancellation of 30 days in written via email.”

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Posted 4 years ago

“Please don't go sign up with this company. Customer service is a joke Confirm contract cost on the telephone and they change this when its come through the post with additional add on charges which they denies”

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Posted 4 years ago

“wrong prices , wrong costumers servis ....all have chiper”

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Posted 4 years ago

“Avoid avoid avoid . Even after you join them they constantly hit you with marketing calls . 3 years since I left them they still call me and disturb me every week . Do not give them your details or else they will drive you mad . I block their numbers they call me from different ones”

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Posted 4 years ago

“The worse customer service Disappointing”

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Posted 4 years ago

XLN is rated 2.4 based on 343 reviews