XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

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Metrics

2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“I have been a customer of XLN for over 13 years and I recently upgraded my business phone to digital as analogue phone lines are being switched off in 2025. I had the unfortunate experience of not having a live phone at my business for 4.5 weeks. The support and call centre were horrendous, nobody knew what to do and were incapable of responding to my calls and complaints. My business is reliant on a phone and the stress and anxiety this outfit caused me was beyond anything I’ve experienced before. I’ve still not had a resolution and a derisory amount of compensation was turned down twice and I’m now having to pursue a claim through the small claims courts. I would certainly not recommend XLN or Daisy. Communications to anyone. I even went to the top CEO (eventually, with some degree of research.) Still nothing. I cannot wait to see out my contract and be done with them. In all the worst customer experience I’ve ever had and I’ve been in business for 35 years. AVOID!”

Helpful Report

Posted 8 months ago

“I NEVER WRITE REVIEWS, BUT THIS COMPANY IS A ABSOLUTE JOKE AND A TIME WASTER. I'VE BEEN CHASING THEM UP FOR 3 MONTHS!!!! I'VE MOVED OVER NEXT DOOR AND THEY'RE INCOMPETANT TO SORT THIS OUT. I'VE CALLED IN FOR OVER 20 HOURS NOW AND IVE GOT NO RESOLVE. I'VE HAD CONFLICTING RESPONSES FROM WE CAN'T DO ANYTHING, TO BEING PROMISED INTERNET WOULD BE ACTIVE WITHIN 10 DAYS! ONLY TO REVERSE THIS DECISION 2 WEEKS LATER. I'M A RUNNING BUSINESS AND I CAN'T EVEN OPERATE PROPERLY AT MY UNIT DUE TO MY MOLBILE PHONE HAVING 1 BAR SIGNAL AND HAVING TO TETHER IT EVERYDAY DUE TO XLN NOT BEING ABLE TO RESOLVE THIS. I WILL BE WRITING REVIEWS ON EVERY SITE I KNOW JUST TO MAKE SURE PEOPLE ARE AWARE OF THIS COMPANY'S DOWNFALL. HONESTLY STAY AWAY AND GO TO SOMEONE MORE REPUTABLE.”

Helpful Report

Posted 8 months ago

“I joined XLN in October 2023, the service did both work for a single day , I rang and emailed several times. I tried every thing they told me to do with no luck. I sent an email to terminate the contract in Jan 2024 and I was then sent a bill of over £500 for a service I never used! And I'm being threatened with legal actions, I rang again and I was told that I was not cooperating to have the issue resolved , please avoid this company ,I'm reporting them to trading standards now”

Helpful Report

Posted 9 months ago

“I have been with XLN for years, since being bought out by Daisy I have found service to have gone downhill and suddenly they decided to increase my contract price from £45.83 to £78.83 and then to £84.82 with clear no notifications, simply one piece of small print at the bottom of an invoice. They also don't answer the phone and keep pointing you to their live chat who aren't at all helpful. Avoid.”

Helpful Report

Posted 9 months ago

“Absolutley horrific customer service and terrible business principles, they increase the price of your service by 250% mid contract citing "tariff withdrawels" and give you 30 days notice to leave if you want or simply keep paying it, then when you notify them that you will leave within the time frame they block your line from being taken over by a new provider. we are a small business who takes card transactions which is 90% of our payment split, we can't afford a single minutes downtime, they say they are the company of small business they really are not at all and just provide you with headache and large fees! I will never go back to them and would reccomend no other small business does either unless you want hassle and stress.”

Helpful Report

Posted 9 months ago

“XLN fraudulently cancelled my "termination of service", ie I moved to a better and cheaper supplier and XLN logged a cancellation request which did not happen. DO NOT TRUST XLN, THEY ARE CROOKS!”

Helpful Report

Posted 9 months ago

“Avoid at all costs. Very bad company. No communication, you get standard email reply, if you are lucky to get in touch with someone, you will not get thru, because staff is also trained to give you standard answers as chat bot. Very bad service. They can signed you on cheaper deals but increase prices next month, nothing you can do.”

Helpful Report

Posted 9 months ago

“AVOID! Over 5 weeks without a phone line since joining, if you're lucky to get answered on the phone they transfer you to an unanswered phone line. No reply on Twitter, email tells you to use web chat where a robot tells you nobody is available. My last provider tells me they marked the job as complete and closed the account. XLN may have permanently lost my business number which will cost thousands in signage replacement alone.”

Helpful Report

Posted 9 months ago

“Awful company, not interested in sorting the issue out. Not worried that a business isn't able to trade as a result of no broadband for 2 days. Done all they ask with sockets etc and won't send an engineer out unless a photo of the socket is sent. This is a business line, which isn't cheap and you get worst service than a standard domestic broadband line. Took 40 minutes each time to get through (Not the 6.8 seconds listed on their website!), first time I was lied to and they knew it too. Second guy gave a little more assistance but again no engineer being sent. Did what they asked and still no engineer and more importantly, no broadband. Company is shocking. Put me on hold and got cut off (yeah right!) Sat waiting to get through again and have been for another 20 minutes. Why hasn't the guy I was speaking to phoned back! Avoid at all costs. Legal route will follow!”

Helpful Report

Posted 9 months ago

“World worst company I suggest don’t trust on this company they are a scammers”

Helpful Report

Posted 9 months ago

“I am absolutely disgusted with this company. I was contacted by their sales team and agreed to move from BT. On the agreed date BT cut off my broadband but XLN never sent my new hub, I was left high and dry without any internet connection and where I live I can only get ‘E’, the only way to contact was by phone which I gave up on After 3 attempts of almost 20 mins each time. I arranged to go back to BT but now XLN say I’m in contract with them and they want over £100 to terminate the contract. I tried several times to contact them and eventually was told I’m not in contract. The following day again I was told I am in contract and I must pay to get out. I asked to speak with a manager and was reluctantly put on hold and then the line went dead and no return call. Right now as I write this review I am waiting for my call to be answered. 15 minutes so far……”

Helpful Report

Posted 9 months ago

“No contact no customer service don’t answer phones . They have issued my company a new land line number ? Which business wants a new land line number when all your customers and advertising is which a different number ???”

Helpful Report

Posted 10 months ago

“Very disappointing customer service, terrible communication and horrible reply times . Tried to move to XLN in mid nov 2023 , was told process would take two weeks . Me just simply thinking matter was dealt with it just slipped my mind until early jan 2024 noticed the bills hadn't changed from old provider to XLN. So phoned them again early jan 2024 asking for update to be told there was a order issue as they couldn't find my address even though I previously been a paying customer of XLN several years ago. Anyway told would be sorted in day , however no reply. Got in contact with them again beginning feb 2024 told them I wanted a reply on that day or was cancelling the order , they then came back said had to take out a different deal costing £35+vat per month for broadband and phone line because I had to have the new digital system. I agreed just get it done as been waiting so long , however once going through terms and conditions they failed to mention that phone line would not work unless you rented or purchased their specific phone line which surprise , surprise cost even more money . So not only are they incompetent they're also deceitful and dishonest. My buisness will not operate without a phone line and sales operator was more than happy to con me into a contract and let me deal with the issues later when my phone line wouldn't have been operational. Sales scum”

Helpful Report

Posted 10 months ago

“Just avoid this company and save yourself the aggravation, my costs have nearly doubled in twelve months with this outfit, complete rip off !”

Helpful Report

Posted 10 months ago

“To whom it may concern Account number 4601532 I used to be a customer of yourselves. I recently sublet my business and the new owners decided to keep using your services. As I no longer use your company I called up to clear any arrears and move forward. I was made aware that I was being charged for over a year for a service that I NEVER used your card machine. I NEVER received your card machine.. You can check to see if it has ever been used.. My mistake on not checking my payments to your company. But to try to charge me for a machine that I DO NOT HAVE AND NEVER HAVE.. Your company is constantly threatening to take legal action for a machine that I NEVER HAD.. I wpuld like proof of your delivery to my company.. I would like proof of any usage of your machine.. As I am on hold to your company right now for over 24 minutes. One of your staff just called me Raji.. As I accepted his call I told him that I wpuld like to make a complaint to your company and conveniently the phone like just got cut off.. Your company are fraudsters and thieves.. I will be more them happy to allow this to go to court and take this matter further for harassment that your company is causing myself.. I sold my shop due to stress and ill health and it seems your cowboy of a company is is trying to steal money out of the sub letters account.. Still on hold proves how much of a shambles of a company you are.. I expect a phone call by a manager to resolve this matter within the next 7 working days.. Any further correspondence from yourselves after this time frame I will make a claim against your company.. A very Angry ex customer.”

Helpful Report

Posted 11 months ago

“Please stay away from this company. The price the quote is not what you pay there’s hidden charges then they charge insurance incase there’s a problem with your line . I just wish I had not gone with this company now I can’t get out of the contract . Horrible company and I got bullied by the sales rep to join .”

Helpful Report

Posted 11 months ago

“WORST PHONE COMPANY ,WISH I HAD NEVER JOINED THEM, SCAMMERS AND USELESS , CUT MY BUSINESS PHONE LINE ON THE WRONG DAY LEFT ME WITH OUT A PHONE OR CARD PAYMENT MEANS, phones arrived 2 weeks after switch over from previous supplier, answerphone does not work after 10 calls to sort it out, never call back when they promise to. cannot speak to any one in complaints department to resolve issues , they leave you on hold for 45 mins before you get tired and hang up. they want your money and dont care about giving even a basic service”

Helpful Report

Posted 11 months ago

“DO NOT USE XLN. THEIR STAFF ARE INCOMPETENT AND THEIR ENGINEERS ARE BONE IDLE SUB CONTRACTORS THAT TAKE THE P*SS Engineer couldn’t complete the job because he didn’t want to work at height. We were disconnected from our previous supplier on the same day (3 weeks ago) and we still have no internet access or phone line). Customer services is by far the worst I’ve ever encountered in my lifetime. Options for departments were disconnected. I was sent a message out of the blue today, to say that I will have an engineer visit in 2 weeks time. Absolute sh*t and totally unprofessional company.”

Helpful Report

Posted 11 months ago

“Fault with XLN email account. Tried to contact them numerous times all they do is play you inane music! Payment is made to Daisy COMMUNICATIONS but they said contact XLN to resolve the matter but they don't answer phone calls. Never used to be this bad. Very poor service now.”

Helpful Report

Posted 11 months ago

“Rubbish broadband terrible customer service they just do not answer!!!”

Helpful Report

Posted 11 months ago

XLN is rated 2.4 based on 343 reviews