XLN Reviews

Name: XLN
Rating: 2.32

2.3 Rating 354 Reviews

33 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kezia, give me clear and quick instruction, and i was able to log into my account straight away. Very helpful service, and easy to understand instruction. Very Happy”

Helpful Report

Posted 4 years ago

“Sadly this Company has a very good sales talk at the start, followed by price hikes and extra charges. I wish I had seen the reviews before I tied our Company into a two year contract on what initially looked like a great deal. Considering paying the excessive get out charge just to get rid of them.”

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Posted 4 years ago

“Appalling wait to have my broadband speed fixed . Inconsistent information from all the call Centre staff .”

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Posted 4 years ago

“AVOID THIS SCAMMER. The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM”

Helpful Report

Posted 4 years ago

“The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM”

Helpful Report

Posted 4 years ago

“Terrible service, overpriced and always trying to add on to the bill. Had to deal with the ombudsman it got so bad. Avoid at all costs.”

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Posted 4 years ago

“Awful service. Since starting our contract with this company we have had a recurring issue with internet uptime during work hours. We have contacted them possibly hundreds of times regarding it, and they have done nothing but ask us the to send them pictures of the router and how it is set up. We have had one engineer visit which did not improve the situation at all. We are seriously considering cancelling the direct debt and moving to a new provider because there is no progress being made and it seems like they are making no attempt to fix or identify the issue.”

Helpful Report

Posted 4 years ago

“In this economic climate, I asked you to reduce my payments. My XLN broadband is of no use to me , in a closed down gym. I spoke to 4 of your representatives and none prepared to offer a reduced or suspended payment plan. Shame on you”

Helpful Report

Posted 4 years ago

“PRICES KEEPING GOING UP HELPING IN STAGES TO THE DD WITH NO COMUNICATIONS.HAVE BECOME A VERY EXPENSIVE COMPANY.”

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Posted 4 years ago

“In the present situation with Corona virus I was told I would need to pay £400 for breaking my contract early but they were unwilling to offer any reduction even though lines and broadband cannot be used. I will cancel as soon as my contract ends this year and hopefully so will every other small business they refuse to help”

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Posted 4 years ago

“Keziah was very quick and helpful with my query today using the chat option. Thank you”

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Posted 4 years ago

“excellent customer service from Keziah”

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Posted 4 years ago

“Problem that I got wrong bill so one star less. But I contact with Keziah from support on whatsup and he solve my problem very fast Thank you”

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Posted 4 years ago

“Spoke to Keziah to sort our my online accounts. She was fast (at writing as well as finding the information I requested), pleasant. Great service. Thank you!”

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Posted 4 years ago

“For a small business the rates are ridiculously high. From an initial agreement rates are almost 100% higher. Poor customer service - stay away from this company!!!”

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Posted 4 years ago

“WOULD NOT RECOMMEND THIS COMPANY TO ANY SMALL BUSINESS. CAN NOT SUPPLY FIBRE WHEN OTHER COMPANY CAN.NOT FLEXIBLE IN THE APPOACH. JUST ANOTHER MONEY GRABBING COMPANY WHO IS NOT ON THE SIZE OF SMALL BUSINESS. 0/10”

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Posted 4 years ago

“XLN ARE THE WORST COMPANY IVE COME ACROSS. GIVE YOU FAUSE INFERMATION WHEN YOU SIGN UP . THEN ARE A MASSIVE HINDERANCE TO MY BUSINESS. ALL AROUND MY INDUSTRIAL ESTATE COMPANIES CAN GET FIBRE, TALK TALK BT ECT . BUT NOT XLN . WOREST DECISION IVE MADE GOING WITH THIS COMPANY.WOULD ADVISE ANY SMALL BUSINESS. TO STEER WELL CLEAR OF THIS COMPANY, SHOCKING RUBBISH”

Helpful Report

Posted 4 years ago

“Good service by nick in the broadband quickly diagnosed the issue and resolution was put in in place Thanks William”

Helpful Report

Posted 4 years ago

“Great service by Nick in the broadband department diagnosed my issues quickly and resolution in place Thanks William”

Helpful Report

Posted 4 years ago

“Had a problem. Solved very quickly and efficiently Great job”

Helpful Report

Posted 4 years ago

XLN is rated 2.3 based on 354 reviews