XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

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2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“Broadband down for 44days Had to source new card machine with backup sim card at a cost to my business.. found out that Talk Talk is supplier to XLN Shocking service for a bussiness line”

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Posted 1 year ago

“Customer service is useless. Nobody to answer questions. Can not chat online either. Feel I have been missold package. Bill is £44.26 instead of £22.74 agreed over the phone.”

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Posted 1 year ago

“I was with XLN years ago and switched as soon as my contracted ended as I was fed up with their constant unexpected price add on’s to my monthly bills After being with another firm (TalkTalk) for 3 years and contract coming to an end I got a cold call from XLN offering me a heavily discounted price to switch back to them which was around £15 per month saving the switch was very simple but after a couple of months my bills are now higher than the company I switched from I believe XLN to be the rouge partners of TalkTalk and they are nothing but liars who promise good rates to hook you in I will never ever use these again !!!”

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Posted 1 year ago

“Rubbish customer service thay 4 years… Rubbish customer service thay 4 years this company was working but internet price keep going up my contract 24.99 24 mount but after 3 months thay charge me 50 pounds it’s rip off never recommend 0 ⭐️ I wil go sky 24.99 everything saim 😡😡😡😡😡😡😡😡😡✅✅✅✅✅✅✅✅✅✅✅✅”

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Posted 1 year ago

“This is by far the worst company I have ever dealt with in all my 28 years in Business. Rep came around in April promising everything landline, broadband at £27.95 per month and a handset, as I was out of contract I thought I would give them a go, I so wish I hadn't. It is now June and so far we have been sent no router, hub or handset just an engineer who for some reason went to the exchange and changed our number as he could not find our DP box, since then we have had to get another engineer around to fix this and they could not believe what he had done he had created a bloody mess. We were charged a first bill of £36 by these clowns and I have just seen the recent bill from them is £104 plus for 3 landlines!!!! We have one we don't even have internet from them as they haven't sent any equipment out. So I phoned my previous supplier only to be told you have not been switched you are still with us and I set new deal up with them who promised everything would be sent. This was sent next day and I have set it all up myself they even sent me new phone handsets. I have now cancelled Direct Debit to XLN as they were never in charge of my lines or broadband at any time and trying to phone them is useless as no one ever answers. I have also opened a case with RESOLVER against them and spoken to the Small Business Bureau as XLN were charging me for an account they didn't have and according to my rights I am able to cancel at anytime if the supplier has not set up what was agreed and I think 2 months is more than long enough, or much too long to change over landline and internet. No doubt they will get hold of me shortly when they see DD has been cancelled. I will also be looking for my first payment returned as they just seem to charge what they like set up an apparent account let you log in but at no time were they actually my suppliers. Apparently this used to be a very good company so the top management need to sort this shambles out. If I could give less stars I would. Luckily I kept all paperwork and screenshots from the Rep of what was promised plus the price and now am just awaiting email to say my account has been cancelled with no charge to my Business plus a return of the first payment we made. An absolute nightmare from the start.”

Helpful Report

Posted 1 year ago

“No 1 cheaters, they have stupid policies when I told them that I am transferring my line with another provider when my contract end Bud they said you can’t notify before one month and we can’t accept. This is so stupid because when the contract end I am leaving doses not matter”

Helpful Report

Posted 1 year ago

“Business beware when transferring from bt cloud to cln They promise the earth and diver nothing The sales person quoted me 32.99 the reality is 45.99 No handset unless you pay extra Dreadful customer service Also on transferring my business number they completely changed the format making it very difficult snd costly to transfer to another provider even when tge contract is up BUSINESS BEWARE”

Helpful Report

Posted 1 year ago

“I have had my router of XNL and it never worked. I phoned the company up and explained what was going on. They spoke to me and explained everything about what to do. So done that. But still not working. They said they were going to send me another one. But never happened. So I'll be leaving them.”

Helpful Report

Posted 1 year ago

“simply the worst company i dealt with in my life . just avoid. they are scammers.”

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Posted 2 years ago

“Very very terrible company Oder 2 month engine come do not things , my shop open no internet can’t do anything, very very bad , ask me waiting again , don’t know how long , if don’t know how to go business better stop it , very bad company in the world, anyone please read reviews don’t go this company”

Helpful Report

Posted 2 years ago

“Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was. UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs. FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic 😡”

Helpful Report

Posted 2 years ago

“Even 1 star to much this company I was gonna give -100 star but no option worse company ever service is rubbish to many hidden charge when they make contact they said 28.99 first bill they taking from My account 121.40 my tariff was unlimited calls unlimited Internet even I don't make phone call or download I did cancel direct debit not recommended at all not don't use them”

Helpful Report

Posted 2 years ago

“A friend of mine has an account with you and he told me you are The worst company ever Terrible network every day with another excuse and then when I want to cancel, they wanna charge over £500 cancellation fee, all this when I am not getting the service at what I am paying for. Would not recommend to anyone!!!”

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Posted 2 years ago

“Constantly upping costs - when we tried to move had threatening letters outlining costs we;d have to pay even though being out of contract - service was average at best with slower speeds than other providers.”

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Posted 2 years ago

“Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . Unreliable engineer service”

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Posted 2 years ago

“Very very disappointed with XLN. Unreliable service and engineers working with , who doesn’t attend their appointments . Last minutes cancel appointments . Very often having an issue with broadband and they do not respond quickly to sort it out. Raising prices while still in contract. Horrible”

Helpful Report

Posted 2 years ago

“Is over charging all the times everyone shuld be careful to this company they very rough Company”

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Posted 2 years ago

“Lost broadband on my business line no cameras no ability to charge customers unable to make contact with anybody apart from if I wanted to open a new account surprise surprise avoid”

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Posted 2 years ago

“Keep on overcharging my account, at one point they overcharged me by £400 and it took 2 months to get a refund!”

Helpful Report

Posted 2 years ago

“I REGRET ever signing up with this dodgy company, no response when there is an issue, staff are unhelpful, aggressive and repetitive. If you're thinking of going with XLN. THINK AGAIN”

Helpful Report

Posted 2 years ago

XLN is rated 2.4 based on 343 reviews