XLN Reviews

2.3 Rating 354 Reviews

33 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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How quickly does XLN resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 51% of reviewers feedback is XLN takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

70.40%

Industry Average

“ Since XLN set up my phone and broadband the service has been fantastic. Just used the live chat facility to update my bank details and was probably the best live chat I have used. Abbie was amazing on the live chat ”

- Stuart Murray

“ Isabelle was very informative, polite and helpful. Very happy with the service provided today. ”

- Anonymous

“ I have to be honest I was pretty fed up when I first got in touch as felt let down with the company and service provided. ”

- Gail Davies

XLN Reviews

Customer Service - Good