Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.30

2.3 Rating 241 Reviews

31 %

of reviewers recommend Yours Clothing

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Metrics

2.3

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of boots at around £50 and they only lasted a few months before they all ripped open from sole!!”

Helpful Report

Posted 1 year ago

“I love yours clothing and I am a regular customer, but lately have found that tops and dresses are extremely low cut or very high! There’s seems to be no in between. I’ve had to return quite a lot of items purely because of how low they are. Not every large breasted woman wants them on display to that extent! The dresses never used to be this low, so not sure why that’s changed.”

Helpful Report

Posted 2 years ago

“Eind november besteld. Nooit een mail ontvangen en op mails word elke x hetzelfde geantwoord of berichten via Facebook. €71 kan ik naar fluiten zeer slechte zaak! Nooit meer voor mij!”

Helpful Report

Posted 2 years ago

“I ordered three pairs of boots which were wrongly, described as EEE width. Trying to return these boots has been the worst experience I've had with online shopping. I did get some money back, but for three weeks I have been waiting for a refund for one pair still. The phone is useless, as I have waited several times on the phone to them, and get cut off when it gets to my turn!!!”

Helpful Report

Posted 2 years ago

“Great clothing. But rubbish return system, can't get a QR code or return form that won't except order number ,been trying for hours, nearest store is 15 miles away which seems easiest way to return items.Not Happy and will never order anything again .yours don't seem bothered about losing so many customers this way otherwise would have sorted this problem in the last 12 months.”

Helpful Report

Posted 2 years ago

“I ordered 2 items over 2 weeks ago, paid for them through the online payment and received no order confirmation. I’ve been trying to get info on what hapoenes for over 2 weeks and although once they responded with a very vague info, I’ve nor received any info. Finally, after 2 weeks, hundreds of follow ups they responded confirming shipment within 7-10 working days! This was definitely to late for my Xmas party outfit that I ordered. They offered nothing intstead! No express shipment, no extra compensation for soooo poor customer experience and all stress and effort this has cost me. Not mentioning that I’ve been left with nothing for the party. I do not recommend this shop. They have the worst customer service I’ve ever experienced!”

Helpful Report

Posted 2 years ago

“Very costly for clothes. Generally cheap materials used Extremely disappointed. Purchased 2 polo neck Jersey jumpers Materials was so bad .cheap tat. Can't believe I paid £14.99 each plus p&p. Waste of effort and time.”

Helpful Report

Posted 2 years ago

“I was charged a premium rate to tell you to stop sending marketing having to fight to get money back DISGRACEFUL EVERYONE BE AWARE THEY CHARGE YOU FOR SAYING STOP TO 61640 NOW WANT A BILL FROM 02 £5.00 COST. DON'T USE UNSUBCRIB FROM ALL MARKETING IT WILL COST YOU!!!!!!”

Helpful Report

Posted 2 years ago

“Having real trouble returning a item. Won't be ordering from them again. I'm disabled and got no printer and don't drive . Tried to download the print label for my dad to do but no luck either. Never known it to be so difficult to send something back”

Helpful Report

Posted 2 years ago

“Na 4 weken en inmiddels 34 mailtjes verder ben ik nog niets opgeschoten. 5 artikelen besteld 1 niet ontvangen 1 gehouden en 3 retour..... van de retour is er maar 1tje verwerkt ..... en ze begrijpen het niet daar... ongelofelijk...alle bewijslast opgestuurd en nog staat er een flink bedrag open. NEE nooit meer dat ik hier ga bestellen. Dikke FAIL yours clothing”

Helpful Report

Posted 2 years ago

“Ordered 2 tops. Happy with the red swing top though a little large for a size 16, but not happy with black one shoulder top. Cheap material and sleeves very tight fit. Almost too small. First time in using Yours. Love the red top, just not the black one.”

Helpful Report

Posted 2 years ago

“Absolutely impossible to contact in any way used to love this site but recently shocking AVOID”

Helpful Report

Posted 2 years ago

“You are a fraud. You took money out of my account without my permission. You still have my return item and haven't refund my money. FRAUD FRAUD FRAUD. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE.”

Helpful Report

Posted 2 years ago

“I ordered quite a few items from Yours Clothing new franchise called Pixie Girl. I returned them via Evry Courier on 17th August. I received no email to prove return or that they have received my parcel. I have tried to contact via chat but it doesn't work I have phoned numerous times but after 5 minutes of being on hold it goes straight to an engaged tone I have messaged on Facebook messenger 3 times and received an automated response saying that they will reply in 72hrs. I still haven't received a reply! I am owed a refund for £180! It's a lot of money to lose! I don't know what else to do other than maybe complain to trading standards. Same as others have stated. I would give zero stars for the lack of communication. It's not like they are a small company so it's disgusting that there is no response!”

Helpful Report

Posted 2 years ago

“I have been trying to figure out for the past 6/ 7 how to arrange a return, I am registered disabled and partially sited after several strokes and Tim's it's all to well sending returns labels to my phone but when you are housebound and have no way to print the bloody things what can I do, I most definitely won't be buying anything else, at least littlewoods understand and actually send someone out to collect a return, not spending no more money on loose and I'll fitting clothing, especially when I have no way of returning them”

Helpful Report

Posted 2 years ago

“Orderd a black dress for my holiday to go out in night it was like it was made for me one ov the best dresses I have had love it looked at all the reviews on here where they have had a bad experience with yours where I have had a good one had a lot ov items from here and only sent one item back as it was to long had quick refund I like this company”

Helpful Report

Posted 2 years ago

“I am unable to arrange/ print return label for my package as I do not have a printer I am disabled and cannot get out to return this item. Why on earth did you change the system you had before with the returns label and invoice in the package I'm soo disappointed”

Helpful Report

Posted 2 years ago

“Terrible courier service. Lied about trying to deliver the parcel. One day after ordering and paying in full , have been told the said parcel has now been returned to sender. Shocking . Will be looking for a full refund . Never using this company gain because of Evri ( previously Hermes)”

Helpful Report

Posted 2 years ago

“I was so happy at first ordering on line and absolutely love all my clothes. Never had problems with return even if I dont have a printer at home I was able to print my labels at ASDA. But for the last few orders didnt receive the confirmation email. And yes I checked my spam folder. So waiting for a few deliveries was like a lottery... Twice I got lucky and the third time I am still waiting ....Try to contact the customer via form... I didnt receive any reply. It is a shame I have this experience as I absolutely love all my clothes from Yours clothing. However I am now in doubt if I should order ever again... PLease improve your service guys if you dont want to loose good customers like me and the others:)”

Helpful Report

Posted 2 years ago

“Dreadful quality. Nasty to the touch - one of the difficulties with on line shopping. One item had white stain on it, ugh. Where is quality control. Won’t be buying again. A first order of £100 plus. Why don’t they employ people to talk to instead if these stupid robot things. Just really disappointing as looking for something for a special occasion. Free returns - not exactly. The returns process is a pain. Never again. Will see if they refund the money in good time so can buy something else.”

Helpful Report

Posted 2 years ago

Yours Clothing is rated 2.3 based on 241 reviews